Tropical Smoothie Cafe
4032 N Scottsdale Rd, Scottsdale
(602) 805-4717
Recent Reviews
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Parking available. Smoothies are really good and the service was awesome.
Atmosphere: 5
Food: 5
Service: 5
Great customer service, great food. I can't wait to try their flatbread sandwiches
Atmosphere: 5
Food: 4
Service: 5
guy who works there (curly hair, blue eyes) is killing it! I ordered 2 smoothies and a salad and he had it all ready in less than 5 minutes AND put them in a drink carrier and packaged it in a bag to make it even easier for me. I also asked him to make my smoothie a little thicker and he did great! Amazing customer service would come back 100%
Atmosphere: 5
Food: 5
Service: 5
Yikes. I thought this place would be fun to try. Oops. We ordered two smoothies for a rather exhorbitant price of about $20. After over 20 minutes of waiting, with not a single other client or staff in sight, my companion got frustrated and called into the kitchen. There were no completed or in-progress orders to be found. We requested a refund. The staff refused the refund. They seemed entirely lost, and even suprised, as though the order was never created. An initially cheerful mood quickly turned down another avenue. My friend now needs to return to the location tomorrow to speak to the manager to obtain a refund. The saga continues...
Update: so my friend and I returned to the location the next day, seeking the manager, to obtain a refund relating to the prior day's error. We were then told there was no way to contact the manager, and no way to get a refund. We were then offered some coupons as compensation, that had expired in 2022, yet apparently would still be honored despite the expiration. We again left the establishment, with a brutal reaffirmation that these young employees were entirely devoid of any proper training.
At this point, I wanted nothing to do with the place but my friend persisted. We returned, yet again, later the same day, after the day's business was mostly complete. A young man named Vaughn finally remedied the situation. He immediately understood what happened and promptly offered to make whatever smoothie my friend wanted. She was impressed with his manners and ended up ordering some food that turned out to be enjoyable. Nonetheless, this food order was still problematic from a managerial standpoint as it did not match the actual order, but I wasn't the one eating it (hey if they like it they like it). I also tried a smoothie that had a mistaken ingredient, but at least he was up front about it, and offered to fix it. It was refreshing to find honesty after the serpentine, murky route of dissonant customer service we had been traveling thus far. The other smoothie turned out rather good. I found the mango quite sweet and the watermelon mixed with ginger a pleasant and healthy tasting option. Maybe there is something to this place after all, but from my observation, most of the employees here seem rather lost, disinterested, and untrained.
Atmosphere: 1
Food: 3
Service: 3
Love the sandwiches and wraps. Smoothies are great.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Bacon Ranch Flatbread, Chicken Pesto
YES! A tropical smoothie is just what I needed! Love the custom flavor without the yogurt and coconut cream instead. Perfect and super quick! Staff was friendly and cheerful—give him a raise!
Atmosphere: 5
Food: 5
Service: 5
Robert is so friendly and provides great service! Love the smoothies and peanut butter crunch
Atmosphere: 5
Food: 5
Service: 5
Aways tasty and on
Atmosphere: 2
Food: 5
Service: 5
Fast and nice staff, but it's the same price as my usual smoothie king drink, but tastes like it has half the ingredients and twice the ice.
Atmosphere: 5
Food: 2
Service: 5
Staff was great. My son wanted a banana smoothie that he absolutely didn't like but it wasn't their
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Do not sleep on their food options. I've always loved their smoothies (jetty punch is my favorite) BUT I just had their 3 cheese chicken Flatbread (let's be honest it's a quesadilla) but 10/10 I truly wasn't expecting it and very much pleasantly surprised. I wish I had remembered the gentleman's name working the register but he was really nice and the one who had suggested the Flatbread.
Atmosphere: 5
Food: 5
Service: 5
Great green smoothie and excellent Thai chicken salad.
Excellent food and service ? ?
In and out fast
The smoothies are good. The truth is the service was less than genuinely friendly a couple of times.
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