I think they try and get your order wrong, every, single, time.
Smo
I placed a mobile order through Mc Donald app for a meal deal 20pc with 2 large Frys. When we went to eat a fry was missing from the bag bummer but not a big deal called the store to get a refund for the Large fry. After explaining to the worker what happened she asked if we were close by to grab it told her no we are already to far away just asked her to refund me for the fry. This is where the issue began her response was we do not refund for mobile deals we will right your name down on a list and next time you come I we will give you a large fry Free. I explained I dont want to be on a list just want a refund for the fry i didnt recieve. Again she refused to refund me. At that point I told her that is not right you didnt give me the item I paid for and I want my money for that item refunded. She explained again that they do not do refunds for mobile bundles. My response was how can your solution be for me to either come back to your restaurant to receive the item you missed that I paid for or require me to eat at your restaurant again on another day to receive the item I paid for. Basically that is not logical why should I the customer have to jump though any hoops to receive an item I paid for. You as the restaurant should make it right since you made the mistake. If you cant refund for mobile items you should make people aware although I dont believe that you cannot refund me. I explained thoes options were not acceptable asked to speak to the store manager, she then informed me she was the manager for the store. I let her know I would be contacting corporate about the situation as I was not satisfied with her response. She than gave me the number to her corporate office and told me the complaint would only come back to her, at that point I informed her I would still be contacting them and it will at least create a record and we finished talking. After contacting the 800 corporate # I looked up myself they honestly didnt seem to care much but did take my compliment. The manager of the store returned my call for the compliment about an hour later and did try to apologize and she offered me a refund. I explained to her I hold no ill will mistakes happen but I should not have to go out of my way to make it right. You should have taken the time to listen to the customer and in my opinion you handled it wrong hince my complaint, but I appreciate the apology and hope next time your focus will be customer first. I hope she treats the next person with more humility and kindness. Ps the frys were hot and nuggets were good no complaints on the food.
Food: 4
Service: 1
Melissa Allen
Fix your soda machine!!!
James Marsh
I went through your drive through this morning. I ordered 6 sausage (no cheese) McMuffins and two breakfast tater tots.. I received 6 sausage and EGG McMuffins, no potatoes. I will never be back.
Atmosphere: 3
Food: 4
Service: 1
Lord Fingy
It's a McDonald's.
bonnie young
They mess up my order all the time and when I went to pick up my pies they were very sarcastic and pretending to be nice and kept repeating themselves that they won't replace the whole order very uncomfortable experience and I wouldn't have drove across town for 2 pies I hope corporate gets into this matter and gets in contact with me. I didn't even enjoy my meal without sauce either and when I brought that up to the manager she has the nerve to say so u want the pies and ur sauce is she serious what would I want buffalo ranch sauce for pies. I have had 1 too many bad experiences at this location and do not recommend this McDonald's drive to lakeside.
Atmosphere: 1
Food: 1
Service: 1
Zerek B
Food not good 😐
Atmosphere: 1
Food: 1
Service: 2
Flake Org
so i was with my friend when she wanted a big mac and called, but the thing is she orders at burger king a lot so she accidentally says wopper. manager was really angry for some reason like I get it we all have bad days but the third time we called she said that she will report us if we call again and that's like really bad service I dont think i or my friend are gonna order again from here.
Atmosphere: 1
Food: 1
Service: 1
Giselle Miranda
literally SUCKS. oh my gosh i just wanted a literal big mac (sometimes i say whopper but like im not trying to prank call them). this literal manager (LISA 😡😒) keeps telling me that she wouldnt take it and without my elaboration, she would hang up. after the third call, she told me she would report me of i tried to call again. like HELLO?? i wanted to order a cheeseburger and im REJECTED????? maybe shes racist or smth but this is crazy. never again. no one shall ever come back and i will tell my friends to never go to this location. i will report to mcdonalds right after this rating. goodbye forever.
I like this McDonalds in Showlow, Az better than the one in Springerville, Az. Mostly due to the fact that every time I go to the one in Springerville their ice cream machine is down. Yeah it is the opposite in the Showlow. Plus they have a children's play area in Show Low but not in Springerville.
The employees here are awful
Atmosphere: 1
Service: 1
I think they try and get your order wrong, every, single, time.
I placed a mobile order through Mc Donald app for a meal deal 20pc with 2 large Frys. When we went to eat a fry was missing from the bag bummer but not a big deal called the store to get a refund for the Large fry. After explaining to the worker what happened she asked if we were close by to grab it told her no we are already to far away just asked her to refund me for the fry. This is where the issue began her response was we do not refund for mobile deals we will right your name down on a list and next time you come I we will give you a large fry Free. I explained I dont want to be on a list just want a refund for the fry i didnt recieve. Again she refused to refund me. At that point I told her that is not right you didnt give me the item I paid for and I want my money for that item refunded. She explained again that they do not do refunds for mobile bundles. My response was how can your solution be for me to either come back to your restaurant to receive the item you missed that I paid for or require me to eat at your restaurant again on another day to receive the item I paid for. Basically that is not logical why should I the customer have to jump though any hoops to receive an item I paid for. You as the restaurant should make it right since you made the mistake. If you cant refund for mobile items you should make people aware although I dont believe that you cannot refund me. I explained thoes options were not acceptable asked to speak to the store manager, she then informed me she was the manager for the store. I let her know I would be contacting corporate about the situation as I was not satisfied with her response. She than gave me the number to her corporate office and told me the complaint would only come back to her, at that point I informed her I would still be contacting them and it will at least create a record and we finished talking. After contacting the 800 corporate # I looked up myself they honestly didnt seem to care much but did take my compliment. The manager of the store returned my call for the compliment about an hour later and did try to apologize and she offered me a refund. I explained to her I hold no ill will mistakes happen but I should not have to go out of my way to make it right. You should have taken the time to listen to the customer and in my opinion you handled it wrong hince my complaint, but I appreciate the apology and hope next time your focus will be customer first. I hope she treats the next person with more humility and kindness. Ps the frys were hot and nuggets were good no complaints on the food.
Food: 4
Service: 1
Fix your soda machine!!!
I went through your drive through this morning. I ordered 6 sausage (no cheese) McMuffins and two breakfast tater tots.. I received 6 sausage and EGG McMuffins, no potatoes. I will never be back.
Atmosphere: 3
Food: 4
Service: 1
It's a McDonald's.
They mess up my order all the time and when I went to pick up my pies they were very sarcastic and pretending to be nice and kept repeating themselves that they won't replace the whole order very uncomfortable experience and I wouldn't have drove across town for 2 pies I hope corporate gets into this matter and gets in contact with me. I didn't even enjoy my meal without sauce either and when I brought that up to the manager she has the nerve to say so u want the pies and ur sauce is she serious what would I want buffalo ranch sauce for pies. I have had 1 too many bad experiences at this location and do not recommend this McDonald's drive to lakeside.
Atmosphere: 1
Food: 1
Service: 1
Food not good 😐
Atmosphere: 1
Food: 1
Service: 2
so i was with my friend when she wanted a big mac and called, but the thing is she orders at burger king a lot so she accidentally says wopper. manager was really angry for some reason like I get it we all have bad days but the third time we called she said that she will report us if we call again and that's like really bad service I dont think i or my friend are gonna order again from here.
Atmosphere: 1
Food: 1
Service: 1
literally SUCKS. oh my gosh i just wanted a literal big mac (sometimes i say whopper but like im not trying to prank call them). this literal manager (LISA 😡😒) keeps telling me that she wouldnt take it and without my elaboration, she would hang up. after the third call, she told me she would report me of i tried to call again. like HELLO?? i wanted to order a cheeseburger and im REJECTED????? maybe shes racist or smth but this is crazy. never again. no one shall ever come back and i will tell my friends to never go to this location. i will report to mcdonalds right after this rating. goodbye forever.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always seems the drive through is crowded
Food: 5
Service: 5
I like this McDonalds in Showlow, Az better than the one in Springerville, Az. Mostly due to the fact that every time I go to the one in Springerville their ice cream machine is down. Yeah it is the opposite in the Showlow. Plus they have a children's play area in Show Low but not in Springerville.
Atmosphere: 5
Food: 5
Service: 5
Decent when u need some quick input
Food: 3
Service: 4
Dirty and smells like pee
Atmosphere: 1
Food: 1
Service: 1
I love mcdonald's
Atmosphere: 5
Food: 5
Service: 5
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