Very dirty restaurant. Came in to you have to order on kiosk yourself. They do not greet you or acknowledge you as a customer. Soda machine is not dispensing coke, restrooms are dirty. Manager is just standing there doing nothing. Horrible customer service. Can the quality control supervisor check this restaurant ?
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mini Churros, Jumbo Jack, Onion Rings
laura barron
My experience was surprisingly excellent, I would like to give an excellent review to the manager named Ricardo Casillas in Somerton Arizona, he helped us kindly and with a good attitude and attention and of course with a smile too!! Thank you so much !! , and of course we will return very soon again!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack, Fries
RaMO P
Parking: No
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papas Fritas
Daniela
Today was the first time I came to this jack, I was going to order some hamburgers with my husband, we were waiting for about 15 minutes for them to not serve, there were no more people than us, the people who were placing the orders were fighting loudly, because one of them did not follow orders on how to place the orders and after another few minutes we left since they were placing the orders wrong and we did not want to order something and have it delivered wrong.
Atmosphere: 2
Service: 2
Adrian Robledo
I usually don't have any problems with this establishment but that isn't the case tonight. We came to use a coupon for a double jack meal, but when ordering I had to repeat myself a couple of times which I never mind. Then came the time to pay $13.20 so I used a $20, three $1's, and two dimes for a total of $23.20. I expected ten dollars back but was given a crumbled up receipt and equally crumbed ten dollar bill instead, I was a bit upset but mostly annoyed that it happened and to top it all off once he gave the bag containing our food he nearly let's go before I have a stable grip on the bag myself, thus, nearly dropping the food as well. I don't recognize him despite being a somewhat frequent customer, I did manage to see that his name was Martin. I hope this won't happen again and that if it does, then hopefully the person responsible will be held accountable for bad customer service.
Atmosphere: 3
Food: 4
Service: 1
FERNANDO MARTINEZ
It no longer has the same service and the food is no longer the best
Atmosphere: 3
Food: 1
Service: 3
Jose luis Lopez tinajero
The hamburgers are dry
Atmosphere: 3
Food: 3
Service: 3
Jovani Figueroa
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Sandwich
B A
Do not get breakfast jacks here they put egg shells in mine 2x .The drive through ladies are so rude , they always cut me off when I’m speaking & asking for things they forgot to put in my bag and slam the window door in my face . I’m always polite too so idk what their problem is , extremely unprofessional
Atmosphere: 1
Food: 2
Service: 1
Diana Tapia
I went through the Drive and they don't pay attention to the orders they didn't put all the items I wanted
It's not the best food, but it's always what I expect it to be when I have to eat something quickly
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Papas Fritas
Jorge Mora
Very clean and very quick with the Food but to greasy
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Jumbo Jack, Two Tacos, Fries
Richard
They served my sausage croissant with an old egg with the yolk turning gray. Don't get the breakfast here, the eggs are old, crunchy, and clearly made in a hurry
Atmosphere: 1
Food: 1
Service: 3
Moises Gamez
The staff takes to long to even get things done they mostly just talk and talk not taking orders from anyone else at the restaurant or drive thru and they still take a little over 45 mins for a simple oreo shake
Atmosphere: 2
Food: 3
Service: 1
ChampagneKobe
Absolutely terrible customer service from each employee, specially the managers ESPECIALLY!, attitudes are awful soon as you pull through the drive thru, awful attitudes when they get the order wrong, just terrible customer service from everyone at the Somerton location.
Very dirty restaurant. Came in to you have to order on kiosk yourself. They do not greet you or acknowledge you as a customer. Soda machine is not dispensing coke, restrooms are dirty. Manager is just standing there doing nothing. Horrible customer service. Can the quality control supervisor check this restaurant ?
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mini Churros, Jumbo Jack, Onion Rings
My experience was surprisingly excellent, I would like to give an excellent review to the manager named Ricardo Casillas in Somerton Arizona, he helped us kindly and with a good attitude and attention and of course with a smile too!! Thank you so much !! , and of course we will return very soon again!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack, Fries
Parking: No
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papas Fritas
Today was the first time I came to this jack, I was going to order some hamburgers with my husband, we were waiting for about 15 minutes for them to not serve, there were no more people than us, the people who were placing the orders were fighting loudly, because one of them did not follow orders on how to place the orders and after another few minutes we left since they were placing the orders wrong and we did not want to order something and have it delivered wrong.
Atmosphere: 2
Service: 2
I usually don't have any problems with this establishment but that isn't the case tonight. We came to use a coupon for a double jack meal, but when ordering I had to repeat myself a couple of times which I never mind. Then came the time to pay $13.20 so I used a $20, three $1's, and two dimes for a total of $23.20. I expected ten dollars back but was given a crumbled up receipt and equally crumbed ten dollar bill instead, I was a bit upset but mostly annoyed that it happened and to top it all off once he gave the bag containing our food he nearly let's go before I have a stable grip on the bag myself, thus, nearly dropping the food as well. I don't recognize him despite being a somewhat frequent customer, I did manage to see that his name was Martin. I hope this won't happen again and that if it does, then hopefully the person responsible will be held accountable for bad customer service.
Atmosphere: 3
Food: 4
Service: 1
It no longer has the same service and the food is no longer the best
Atmosphere: 3
Food: 1
Service: 3
The hamburgers are dry
Atmosphere: 3
Food: 3
Service: 3
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Sandwich
Do not get breakfast jacks here they put egg shells in mine 2x .The drive through ladies are so rude , they always cut me off when I’m speaking & asking for things they forgot to put in my bag and slam the window door in my face . I’m always polite too so idk what their problem is , extremely unprofessional
Atmosphere: 1
Food: 2
Service: 1
I went through the Drive and they don't pay attention to the orders they didn't put all the items I wanted
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
It's not the best food, but it's always what I expect it to be when I have to eat something quickly
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Papas Fritas
Very clean and very quick with the Food but to greasy
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Jumbo Jack, Two Tacos, Fries
They served my sausage croissant with an old egg with the yolk turning gray. Don't get the breakfast here, the eggs are old, crunchy, and clearly made in a hurry
Atmosphere: 1
Food: 1
Service: 3
The staff takes to long to even get things done they mostly just talk and talk not taking orders from anyone else at the restaurant or drive thru and they still take a little over 45 mins for a simple oreo shake
Atmosphere: 2
Food: 3
Service: 1
Absolutely terrible customer service from each employee, specially the managers ESPECIALLY!, attitudes are awful soon as you pull through the drive thru, awful attitudes when they get the order wrong, just terrible customer service from everyone at the Somerton location.
Atmosphere: 1
Food: 3
Service: 1
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