We took our granbabies for breakfast on Sunday, 10/5. The food was good, it always is, we come here often for breakfast. I am very unhappy and I was very upset with the service our waitress Selene provided. We sat at our booth, a few minutes go by. She comes and asks what we would line to drink, we order our coffee and apple juice for our babies. I take my granddaughter to the bathroom, when I return 5 minutes later, our drinks were already served. Then a party of 5-6 comes in and sits behind our booth. Selene comes and asks for their drinks, we are still waiting for her to take our order. So she takes their drink order, then she returns and brings their drink, while we are still waiting for her to take our order. Selene takes their food order, (I'm very upset at this point), as she is walking away after taking their order, my kids other Gramma asks Selene if she can take our order now, and Selene said I will back....so I stand up, go towards where all the waitress are at and asked to speak to the manager. Anyway, Selene didn't take our order, the servers supervisor took our order instead. Selene would come every 5 minutes and ask the table behind us if they needed anything, and if the food was good. She probably checked on them about 6 times.. she asked us if everything was good about 2 times. Of course I was very upset. I'm a paying costumer, I'm a very good cash tipper because my son is also in the service industry. I also complained to the store manager. Selene, we all deserve to be treated with respect, don't ignore your clients, don't give an attitude. I have always love biscuit cafe, the food is delicious. I gave it a 1 star for the service that was provided to me personally.
Atmosphere: 3
Food: 5
Service: 1
nancy schaefer
One of our favorite restaurants in Surprise! Food and service are consistently very good!
Atmosphere: 5
Food: 5
Service: 5
RON LANSFORD
Great biscuits. Come hungry because you get a lot of food.
Atmosphere: 4
Food: 5
Service: 4
Jeremiah Loyacano
The restaurant was very clean; but the food portions are too big, and meals are way overpriced (a kids breakfast with milk and fruit runs $14+). Coffee was also terrible, sadly.
Atmosphere: 2
Food: 1
Service: 2
Cristiano Irizarry
This place is amazing to grab food for both lunch or dinner. Always get the bacon cheeseburger and tastes amazing. Only reason it’s not 5 is because it is an expensive place. $17 for a burger plate is a bit insane.
Atmosphere: 4
Food: 5
Service: 5
Brizzia Lopez
The greeter at the front was unpleasant. She got upset because we wanted to sit at a regular size booth and not the half middle booth she wanted to seat us at. Her name is Kailee she needs to be more friendly and respectful.
Atmosphere: 5
Food: 5
Service: 2
Theresa McMichael
This was our first time here. Food was amazing and we were quickly served. We got the breakfast burrito and the BYOB which came out fast and hot. Our server was fantastic. The reason for 4 stars is for the 3-4 different genres of music we could hear from all areas of the restaurant. It was definitely unprofessional and annoying to listen too. IF we go back it would be for a to go order.
Atmosphere: 4
Food: 5
Service: 5
Anthony Holmes
This is our first time here and I have to say it didn’t disappoint. Food was amazing and quickly served. Massaquoi was fantastic and very helpful on recommendations. Thank you Biscuit Company we will be back next time we are in town.
Atmosphere: 5
Food: 5
Service: 5
Makayla Queen
First time trying this place, IT WAS SO GOOD! Our food came out quick, our server was amazing. Shoutout to Diego T. he greeted us with our waters and checked on us periodically as he waited other tables! Amazing experience. Definitely coming back and definitely recommending to other people.
Atmosphere: 5
Food: 5
Service: 5
Roderick Maurer
I would consider this a purely breakfast option. The lunch portion of the menus is very minimal.
Food was good & plentiful. Service was good & fast. Noisy room/ decor design. I was surprised by how expensive breakfast has become here.
Atmosphere: 3
Food: 4
Service: 4
Kelly Jeans
One of the best breakfast in town! Good food & a friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Ce Dyfar
the food is very delicious. the restaurant is very clean and excellent service!
Atmosphere: 5
Food: 5
Service: 5
Tiffanie Burrell
My Husband and I randomly stopped by Biscuits Cafe and were very impressed. I ordered the French toast with eggs and bacon. It was so good! My husband ordered the country fried steak with eggs, red potatoes and a biscuits. The biscuits were so good! We also had mimosa flights! We will definitely come back again.
We took our granbabies for breakfast on Sunday, 10/5. The food was good, it always is, we come here often for breakfast. I am very unhappy and I was very upset with the service our waitress Selene provided. We sat at our booth, a few minutes go by. She comes and asks what we would line to drink, we order our coffee and apple juice for our babies. I take my granddaughter to the bathroom, when I return 5 minutes later, our drinks were already served. Then a party of 5-6 comes in and sits behind our booth. Selene comes and asks for their drinks, we are still waiting for her to take our order. So she takes their drink order, then she returns and brings their drink, while we are still waiting for her to take our order. Selene takes their food order, (I'm very upset at this point), as she is walking away after taking their order, my kids other Gramma asks Selene if she can take our order now, and Selene said I will back....so I stand up, go towards where all the waitress are at and asked to speak to the manager. Anyway, Selene didn't take our order, the servers supervisor took our order instead. Selene would come every 5 minutes and ask the table behind us if they needed anything, and if the food was good. She probably checked on them about 6 times.. she asked us if everything was good about 2 times. Of course I was very upset. I'm a paying costumer, I'm a very good cash tipper because my son is also in the service industry. I also complained to the store manager.
Selene, we all deserve to be treated with respect, don't ignore your clients, don't give an attitude.
I have always love biscuit cafe, the food is delicious. I gave it a 1 star for the service that was provided to me personally.
Atmosphere: 3
Food: 5
Service: 1
One of our favorite restaurants in Surprise! Food and service are consistently very good!
Atmosphere: 5
Food: 5
Service: 5
Great biscuits. Come hungry because you get a lot of food.
Atmosphere: 4
Food: 5
Service: 4
The restaurant was very clean; but the food portions are too big, and meals are way overpriced (a kids breakfast with milk and fruit runs $14+). Coffee was also terrible, sadly.
Atmosphere: 2
Food: 1
Service: 2
This place is amazing to grab food for both lunch or dinner. Always get the bacon cheeseburger and tastes amazing. Only reason it’s not 5 is because it is an expensive place. $17 for a burger plate is a bit insane.
Atmosphere: 4
Food: 5
Service: 5
The greeter at the front was unpleasant. She got upset because we wanted to sit at a regular size booth and not the half middle booth she wanted to seat us at. Her name is Kailee she needs to be more friendly and respectful.
Atmosphere: 5
Food: 5
Service: 2
This was our first time here. Food was amazing and we were quickly served. We got the breakfast burrito and the BYOB which came out fast and hot. Our server was fantastic.
The reason for 4 stars is for the 3-4 different genres of music we could hear from all areas of the restaurant. It was definitely unprofessional and annoying to listen too. IF we go back it would be for a to go order.
Atmosphere: 4
Food: 5
Service: 5
This is our first time here and I have to say it didn’t disappoint. Food was amazing and quickly served. Massaquoi was fantastic and very helpful on recommendations.
Thank you Biscuit Company we will be back next time we are in town.
Atmosphere: 5
Food: 5
Service: 5
First time trying this place, IT WAS SO GOOD! Our food came out quick, our server was amazing. Shoutout to Diego T. he greeted us with our waters and checked on us periodically as he waited other tables! Amazing experience. Definitely coming back and definitely recommending to other people.
Atmosphere: 5
Food: 5
Service: 5
I would consider this a purely breakfast option. The lunch portion of the menus is very minimal.
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
Food was good & plentiful. Service was good & fast. Noisy room/ decor design. I was surprised by how expensive breakfast has become here.
Atmosphere: 3
Food: 4
Service: 4
One of the best breakfast in town! Good food & a friendly staff!
Atmosphere: 5
Food: 5
Service: 5
the food is very delicious. the restaurant is very clean and excellent service!
Atmosphere: 5
Food: 5
Service: 5
My Husband and I randomly stopped by Biscuits Cafe and were very impressed. I ordered the French toast with eggs and bacon. It was so good! My husband ordered the country fried steak with eggs, red potatoes and a biscuits. The biscuits were so good! We also had mimosa flights! We will definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Service was good. Meal was a bit overpriced.
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