Black Rock Coffee Bar

Very welcoming!

Atmosphere: 5

Food: 5

Service: 5

The product is good. The customer service is inconsistent.

Atmosphere: 5

Food: 4

Service: 1

Morning crew I never have issues with, but whom works the night isn’t very good. They consistently mess up my orders. They never have good people skills. I try to go every few months at this point to see if maybe they can get a drink right and they end up failing. Don’t offer whipped cream and the customer says yes and then don’t put it on the drink. I order Carmel drizzle to my drink, but tend to always forget.

Atmosphere: 2

Food: 1

Service: 1

Although I am not a coffee drinker, I have an appreciation for tea, and this establishment offers an impressive selection. I love to explore the various tea options available and often ask the baristas to whip up their favorite combinations. The creativity and enthusiasm of the staff make each visit an exciting experience.

Every team member I’ve encountered has shown a professional demeanor and a genuine passion for customer service, going above and beyond to ensure that each patron feels valued and welcomed. The management deserves commendation for fostering such a positive work environment. It's clear that the employees take pride in their work and consistently showcase the essence of what makes Black Rock exceptional. They truly ROCK!

Atmosphere: 5

Food: 5

Service: 5

I waited in line 30 minutes to order a drip coffee. There were about 8 employees working behind the counter, but only half of them were actually doing anything - the others were just socializing among themselves. Then I got the coffee and it was probably the worst drip coffee I've ever had, somehow it was extremely burnt and watered down at the same time. I'd rather have a keurig pod than this.

Atmosphere: 3

Food: 1

Service: 2

I am writing to express my disappointment with the customer service I received during my recent visits to Black Rock. Despite being the only customer, the staff consistently ignored me, instead engaging in conversation with each other or appearing busy. Unfortunately, their behavior came across as rude and unwelcoming, leading me to decide not to patronize the establishment again.

Early early morning on weekends, expect to drive past the call box & go right up to the window. Not like Starbucks where they get mad at you for missing the call box if no line & just picking up.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blueberry Scone, Drip Coffee

Meh. I expected better. More like brown water than coffee.

Atmosphere: 3

Food: 2

Service: 4

Staff is very kind and sweet, go above and beyond. Coffee is very good as well

Atmosphere: 5

Food: 5

Service: 5

I'm a delivery driver. They recently changed their policy in a way that really seems to be a punitive action towards delivery workers. Rather than having a dedicated pickup area for online orders, they now force us to wait in line with people who haven't even placed orders yet. Every other place that I know of has a pickup area. Today, after waiting in line, I asked the worker who checked me in if there was a manager I could talk to about potentially changing the policy or explaining why it's needed. She said no, and that it was a corporate decision. I commented that it was horrible customer service and left it at that. I didn't blame her, or berate her. I know it's not her fault in the slightest. When I was handed my order by a different young lady, she told me I should "be nicer to them next time I come in". She then proceeded to argue with me about how they're too busy to handle delivery or mobile orders the way that literally every other busy restaurant does. She asked me how they could do it better. I told her. She continued to argue. I told her that if the first young lady felt I was being mean, would she please apologize to her for me. That was never my intention.

The employees here that I've come in contact with today behaved in a very unprofessional and aggressive way. I'd love to never go there again and don't look forward to the next time I'm sent a delivery request for this store.

1 Star.

Service: 1

This place was so great when it first opened. Now I do my best to avoid this location. Coffee doesn't taste good anymore, and the blonde girl who's frequently at the drive-through window is ALWAYS in the worst mood! She rolls her eyes when I ask to redeem points or when I use my student ID on Tuesdays.

Atmosphere: 2

Service: 1

Love ❤️ it

Atmosphere: 5

Food: 5

Service: 5

Scammer alert!!! Be careful with the younger, dirty blonde female at the drive thru, she was seen taking pictures of my debit card and try to use it at the local neighborhood Walmart in Surprise. We caught this and had to get a new card.

Service: 1

I’ve been trying so hard to keep coming to Blackrock because I love the atmosphere and music and it’s my favorite place to do work, but I just cannot get a good tasting coffee here. It used to be somewhat better but now the taste is really off. Like others have said the drinks have a very chemical taste now, to me it’s like drinking cough syrup or medicine. I’m not sure if they’re using different syrups or something? I’ve tried getting the drinks less sweet which helps a bit. But I’m just over paying $6-7 for a drink that I end up not liking.

What a terrible experience.
I have enough points for two or three free drinks, as I used to frequent there often. One downside of the place is that it is incredibly busy with all the new additions and stools around it. Out of your waiting line in the store or your in the car backed up out through the parking lot. Went there quickly, as I was coming back from a hike, and didn't have a phone. After waiting all that time, to finally order, I was told that I needed to use the app to get my free drinks. Drinks. This isn't the first time they're switched their point system, and I've lost free drinks. It's a waste of time, it's a waste of money, and I feel like I've been taken advantage of multiple times.

Service: 1