Ive been getting my teriyaki's chicken white rice and crab puffs for years, always had good service, hot food. Good fyou never had an issue. I didn't get the lunch special like I normally do I got the entree with apparently comes in a different container. And I picked up my food last night. About 6:02. You're not running a little late. I think it's closed at 6 but I get there pick up my food. I had to run over to fries to get a couple of things. I was there private 20 minutes and I put my food in my passenger seat and I never have to worry about anything leaking over. I didn't worry about what container was in and never had an issue before. So I didn't expect anything well. The container wasn't close tight and the teriyaki leaked out of the container was at the bottom of the bag and and got on my passenger seat. I was upset that the teriyaki got all over my seat so I just do the bag away. So the next day today I called in spoke with the lady and told her what happened and she kept asking me about the container. What did it look like? And I kept telling her what it looked like and that's all she was concerned with. I felt she's was avoiding the reason why I was telling her, and that is, I want them to replace it. I felt I gotta get to the point and tell her, I would like it replaced. She went back to what the container look like. I said, I gather your you're not gonna replace it. Im upset about that because money is hard and that a treat for me. I hate that Im not going back there. But, Im retired, I was a manager in over the fresh area and to me customer service is very high up there. You gotta do your customers right. I would have replaced it and gave her a larger amount because of the seat. But that just me.
Parker Hoyer
They will charge you $1 if you order sauce on the side and $3 if you order extra sauce. Cheapest move I've ever seen, and I've worked as a waiter for 3 years.
Jaydah Rivers
Food came out piping hot! Took it home and it was still steaming by the time we ate. Also, the packaging was very fool proof, everything double wrapped. They put so much food it was bulging from the box.
Orange chicken was crunchy and candied, the way I like it. Lo mein was delicious as well. Husband said his sesame chicken was great too. We would go back!
Brooke Slutsky
Bought orange chicken, egg drop soup and crab puffs. After eating some, my daughters found this in everything ..it wouldn't let me post pics
Aaron Mach
New Item thai tea ! very refreshing wonderful with any dish you choose from ChenWok ! and most importantly it's not made from powder it's fresh !
Jeannie Brozik
Atmosphere is geared toward take. Food geared toward those who love food. The Hot & Sour soup alone is worth a stop. Couple that with every entrée I have tried, and you will not be disappointed. So happy I found this lovely spot in Surprise. It truly was a good surprise.
Marie Ann Tye-Wilson
First time was yummy, will return again. Cashier was friendly and courteous, took her time to assist 0ur needs. Clean establishment, Well kept and food was worth it 👍
Shannon G
I finally found a place that has really good cashew chicken !! And the ladies that work here are so nice. Can't wait to go back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Puffs, Sweet and Sour Chicken
Mic Michael
Great food ordered different dishes different times always delicious courteous staff
Kid-friendliness: Courteous friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Special Chicken, Mongolian Beef, Shrimp Fried Rice, Sweet and Sour Chicken, Sweet & Sour Chicken, Egg Foo Young, Chicken Lo Mein, Egg Roll
crystal leach
I love ordering the sweet & sour chicken. It’s always fresh and tastes amazing. The portions are so big you have a snack for later.
My brother called it low-qaulity, I call it no-qaulity. This place is disgusting ever since the new owners came in. Everything is full of soggy soggy bread. Gross chinese "food". Negative stars if anything. I have a headache just thinking about this place.
Atmosphere: 1
Food: 1
Service: 1
Nataly Vega
We ordered the beef and kung pao chicken. It was packed with onions, and poor taste.
Atmosphere: 1
Food: 1
Service: 2
Ambrosia DiDomizio
This place used to be amazing! Now it is just mediocre. I think they have new management as my family & I have ordered from here for over 5yrs. The prices have also gone up drastically like most places. You used to call in & speak direct to the staff, now I think they use a 3rd party to place their phone orders.
Food: 3
Service: 3
Libie AZ
What happened to this place? I have been going here for years. I’m not sure if management or owners changed but the quality of the food has gone down. The fried rice is very dark brown and overcooked. As are the egg rolls. It’s as if everything is cooked in old burnt grease and then overcooked. I could not even finish the food. If it taste like that supposedly fresh I can’t bare the taste heated up. The quality has gone down and the prices up. I don’t mind the increase in prices but the quality of the food is non-negotiable.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Sweet and Sour Pork
Aaron Jette
I ordered from door dash and the food was amazing. It was hot, flavorful, a good amount for the price. All in all 10/10 for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot and Sour Soup, Mongolian Beef, Egg Foo Young, Chicken Lo Mein
Ive been getting my teriyaki's chicken white rice and crab puffs for years, always had good service, hot food. Good fyou never had an issue. I didn't get the lunch special like I normally do I got the entree with apparently comes in a different container. And I picked up my food last night. About 6:02. You're not running a little late. I think it's closed at 6 but I get there pick up my food. I had to run over to fries to get a couple of things. I was there private 20 minutes and I put my food in my passenger seat and I never have to worry about anything leaking over. I didn't worry about what container was in and never had an issue before. So I didn't expect anything well. The container wasn't close tight and the teriyaki leaked out of the container was at the bottom of the bag and and got on my passenger seat.
I was upset that the teriyaki got all over my seat so I just do the bag away. So the next day today I called in spoke with the lady and told her what happened and she kept asking me about the container. What did it look like? And I kept telling her what it looked like and that's all she was concerned with.
I felt she's was avoiding the reason why I was telling her, and that is, I want them to replace it. I felt I gotta get to the point and tell her, I would like it replaced. She went back to what the container look like. I said, I gather your you're not gonna replace it.
Im upset about that because money is hard and that a treat for me. I hate that Im not going back there. But, Im retired, I was a manager in over the fresh area and to me customer service is very high up there. You gotta do your customers right. I would have replaced it and gave her a larger amount because of the seat. But that just me.
They will charge you $1 if you order sauce on the side and $3 if you order extra sauce. Cheapest move I've ever seen, and I've worked as a waiter for 3 years.
Food came out piping hot! Took it home and it was still steaming by the time we ate. Also, the packaging was very fool proof, everything double wrapped. They put so much food it was bulging from the box.
Orange chicken was crunchy and candied, the way I like it. Lo mein was delicious as well. Husband said his sesame chicken was great too. We would go back!
Bought orange chicken, egg drop soup and crab puffs.
After eating some, my daughters found this in everything ..it wouldn't let me post pics
New Item thai tea ! very refreshing wonderful with any dish you choose from ChenWok ! and most importantly it's not made from powder it's fresh !
Atmosphere is geared toward take. Food geared toward those who love food. The Hot & Sour soup alone is worth a stop. Couple that with every entrée I have tried, and you will not be disappointed. So happy I found this lovely spot in Surprise. It truly was a good surprise.
First time was yummy, will return again. Cashier was friendly and courteous, took her time to assist 0ur needs. Clean establishment, Well kept and food was worth it 👍
I finally found a place that has really good cashew chicken !! And the ladies that work here are so nice. Can't wait to go back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Puffs, Sweet and Sour Chicken
Great food ordered different dishes different times always delicious courteous staff
Kid-friendliness: Courteous friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Special Chicken, Mongolian Beef, Shrimp Fried Rice, Sweet and Sour Chicken, Sweet & Sour Chicken, Egg Foo Young, Chicken Lo Mein, Egg Roll
I love ordering the sweet & sour chicken. It’s always fresh and tastes amazing. The portions are so big you have a snack for later.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My brother called it low-qaulity, I call it no-qaulity. This place is disgusting ever since the new owners came in. Everything is full of soggy soggy bread. Gross chinese "food". Negative stars if anything. I have a headache just thinking about this place.
Atmosphere: 1
Food: 1
Service: 1
We ordered the beef and kung pao chicken. It was packed with onions, and poor taste.
Atmosphere: 1
Food: 1
Service: 2
This place used to be amazing! Now it is just mediocre. I think they have new management as my family & I have ordered from here for over 5yrs. The prices have also gone up drastically like most places. You used to call in & speak direct to the staff, now I think they use a 3rd party to place their phone orders.
Food: 3
Service: 3
What happened to this place? I have been going here for years. I’m not sure if management or owners changed but the quality of the food has gone down. The fried rice is very dark brown and overcooked. As are the egg rolls. It’s as if everything is cooked in old burnt grease and then overcooked. I could not even finish the food. If it taste like that supposedly fresh I can’t bare the taste heated up. The quality has gone down and the prices up. I don’t mind the increase in prices but the quality of the food is non-negotiable.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Sweet and Sour Pork
I ordered from door dash and the food was amazing. It was hot, flavorful, a good amount for the price. All in all 10/10 for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot and Sour Soup, Mongolian Beef, Egg Foo Young, Chicken Lo Mein
Loading...