Chipotle Mexican Grill

16810 W Waddell Rd, Surprise
(623) 265-6570

Recent Reviews

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Pilar Moncada

Literally JUST ordered our food to go and we were served by the absolute NICEST and most respectful crew. They were very charismatic and sweet, didn’t catch their names but it was less than 5 minutes ago and they just knocked it out of the park with the conversation and service. By far the best Chipotle I’ve been too, hands down!

Nicole Albritton-Burnett

My son is obsessed with Chipotle so we’re regulars at all the locations! They never disappoint. Portions are always perfect and employees are great.

Michael Strahota

I don't usually leave reviews, but never before have I gone to a Chipotle where they hog the beans and give me a burrito the size of my fist. Terrible service. I asked for a burrito, not a stuffed street taco.

Patrick Brown

Ridiculously unprofessional.

Jason B

The people here are OUTSTANDING. So kind, so nice. Always happy to help.

This is a great Chipotle location.

Itzia Gonzales

This location is busy. Staff is increasing rude. They have a drive through line and the girl asked me to drive around because she needed to bag 10 orders before mine. If they can’t meet time frames for order pick ups then they need more staff.

`Mike F

Always good!

Celia Zarate Ramirez

For an $18.00 bowl I would expect the staff to provide us with a spoonful of avocado not half .

kevin cropper

If I could give negative stars I would. I was there at 12/26/25 at 1:25pm; I watched an employee temp the entire line without cleaning off the thermometer. She hit every pan cross contaminating everything.

Atmosphere: 1

Food: 1

Service: 1

Karlos Aquino Gomez

Great food, great service, very clean!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Burrito Bowl, Chips, Quesadilla, Tacos

Mauricio Sanchez

Got food poisoning at this location I had never been so sick after a couple hours of eating at this place. It looked like I had an exorcism. The food handling practices at this location are terrible. I will not recommend it at all.

Atmosphere: 3

Food: 1

Service: 3

R. M.

Very slow, nasty food and was charged for a kids quesadilla for no reason so we had to go back in and it took the employee and a manager quite a while to figure out how to issue a refund.. the brisket was disgusting, pretty much pure burnt gristle. The queso container that they were serving out of was completely caked and layered in old nasty product, looks like it never gets cleaned and they just dump more in it. Vile place and terrible management if that's acceptable for them.. Suffice to say, we will not be back.

Atmosphere: 1

Food: 1

Service: 1

Rachel White

There was a white female employee that was rude and aggressive with customers and other staff when I ordered and paid. Customers and staff were visibly uncomfortable. She aggressively yelled at a seemingly training, staff member and overly ignored customers who were ordering. I have not had a bad customer service experience with chipotle

Atmosphere: 1

Food: 4

Service: 1

jordan bon

Had a coworker stop by to pick up multiple orders and when they arrived an order was completely missing. Then when they asked about the order, the staff was being very rude about the missing order and gave a lot of grief when remaking it. Not a very pleasant experience.

Atmosphere: 1

Food: 1

Service: 1

Ysabel

SLOWEST chipotle I've ever been to and the teenagers that work there are rude.

Atmosphere: 1

Food: 3

Service: 1

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