Dutch Bros Coffee
16986 W Waddell Rd, Surprise
(877) 899-2767
Recent Reviews
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Isabelle is awesome!
Atmosphere: 5
Food: 5
Service: 5
I went through the dried strew and asked for a golden eagle with iced coffee instead of blended. I had recently got one of these at another location and it was perfect. I told her I wanted a large. After a little discussion about me, not liking a whole lot of milk in my coffee. I ended up with a small iced coffee that was extremely strong. No Carmel. No vanilla. It was NASTY. SOOOO DISAPPOINTED.
I will be going back to the other location on Bell Road!!
Atmosphere: 1
Food: 1
Service: 1
Put worst curbs in why don't you?! Just cost me $1,000 for tires thanks!!! I won't be coming back to this location I'll go to other coffee shops from now on!
If you're going to have two drive-thru lanes, MAKE SURE YOU PAY ATTENTION TO THE ORDER OF THOSE LANE LINES!!! Twice now, people in the shorter inside lane had their orders taken and were served ahead of people who were already there waiting in line BEFORE them! Today, a car in the inside lane was able to move ahead of THREE cars in the outside lane who were there before them! And the car behind them moved ahead of one car who was there before them. THAT IS CRAP!!!
Atmosphere: 3
Food: 4
Service: 1
Fantastic Service and a Beautiful Smile!
We stopped by Dutch Bros today and had such a great experience! Trinity was super friendly and upbeat, and the service was fast and flawless. Trinity had such a beautiful smile and made our day with her positive energy. Our drinks were perfect, and we left in a better mood than when we arrived. You can really tell they care about their customers—definitely our favorite coffee stop! ☕💙The Nurses
Atmosphere: 5
Food: 5
Service: 5
They had radio music playing very loud which made it hard to hear the employees
Atmosphere: 1
Service: 4
Starters, I don’t normally write reviews, I’m saying this as a former employee who has repeatedly had drinks messed up. Went through today and the line was moving very fast. When i get to the window they’re finishing my drink and the guy at the window looks at the girl on bar and says “no sprinkles” for a CPB (which comes with sprinkles). small example but i’ve had issues with this location a handful of times messing up my order or not training well enough anymore to where new employees don’t know certain terms like “mafia style” (which is or at least was on their training test you need to take to get the job) or purposely putting minimal drizzle when i ask for extra. They’ve been nice when i ask for a remake which is why im giving 3 stars, but just upsetting to see
Great coffee, good times fantastic staff. If you liked starbucks you will love Dutch bros.
Atmosphere: 5
Food: 5
Service: 5
My drink wasn’t filled up all the way and it tasted very sweet and nasty and I get that drink Three times a week and it’s never tasted that bad 10/13/2025 12:09pm
Atmosphere: 1
Food: 1
Service: 1
The drinks are awesome, the baked goods are so tasty, and the staff is amazing and so friendly! I love chatting with them!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Depending on time of day but this place is usually packed with cars in the drive thru, however...Don't be discouraged. They move very quickly and the staff is always friendly and very helpful.
Atmosphere: 5
Food: 5
Service: 5
Love their coffee and drink varieties. Customer service is always great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kicker, Golden Eagle
Barista today short skinny girl with long black hair. Is RUDE and clearly unhappy to be working. Like she made it very uncomfortable and UNWELCOMING. Will contact corporate as this was so unpleasant
Horrible service! They missed taking my order and my drink was rushed and tasted awful. I will never be back.
Atmosphere: 1
Food: 1
Service: 1
Hands down the BEST coffee!! I always have to stop by weekly for my Irish cream mocha cold pour! Selena is the “cherry on top” or in Dutch jargon, “the works” of my weekly experience! She is such a sweetheart and always perfects my drink! Someone give this girl a raise!
Atmosphere: 5
Food: 5
Service: 5
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