Jack In The Box

15333 W Waddell Rd, Surprise
(623) 546-3912

Recent Reviews

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Junior

Employees on night shift thanksgiving day are ignoring customers and being disrespectful because they’re angry that their own staff is messing up the orders. Lobby was dead and so was the drive thru. Just a bunch of headless chickens running around back there

jacob amado

Jack in the Box has been a popular fast-food chain in the United States for decades, and its success comes from a combination of variety, convenience, creativity, and flavor. While every restaurant has its strengths, Jack in the Box stands out as a place where customers can find something different from the typical fast-food experience. Many people consider Jack in the Box to be good for several reasons, including its diverse menu, late-night availability, unique flavors, and consistent value.

One of the biggest reasons Jack in the Box is good is its incredible menu variety. Unlike many fast-food chains that focus mainly on burgers or chicken, Jack in the Box offers an unusually wide range of options. Customers can choose from tacos, burgers, chicken sandwiches, breakfast items, shakes, fries, egg rolls, and even tiny tacos. This variety means that almost anyone can find something they enjoy, whether they want something classic or something more adventurous. The ability to mix different types of food into a single meal makes Jack in the Box a fun and flexible option for families, groups of friends, or anyone craving something unexpected.

Another strength of Jack in the Box is its late-night availability. Many locations are open late, and some operate 24 hours a day. This makes the restaurant a popular stop for people who work night shifts, travel late, or simply want a meal after most other places have closed. The “late night menu” and snackable items like curly fries, tacos, and loaded options are especially attractive during

Atmosphere: 5

Food: 5

Service: 5

Augie Linda Barajas

I mean it's ok. I don't really eat there anymore.

Atmosphere: 4

Food: 3

Service: 4

susie mares

Order take out on app and they always get it done on time, foods always good and never have an issue

Atmosphere: 5

Food: 5

Service: 5

Elizabeth Yanez

If you’re in a hurry…. Don’t come here….

LinaBina

We ordered a burger and 2 tacos and they had us go wait in front of store for 15 minutes. Then I sent my son in and they didn’t have our order.Food was not hot. The store was empty and the drive thru was empty. This was at 5:09 on 7/24/25. Unacceptable won’t be back!

Amber Hanson

I’ve never left a review on a fast food place… but multiple times this location has made me want to, and now finally did. Rude worker, very short and wrong order. It ain’t rocket science to be kind. Or at least do a job correctly

Ken Pendergrass

Can not get a Hot Burger from this place anymore Spend 7 dollars for luke warm burger is just wrong

Rachel Prince

Went through drive through this evening and there was no one in line. As soon as we got there we were asked to wait that took 5 minutes. The person working the drive thru sounded like she did not want to be there. Got to the window and the same kind attitude. When she handed us our food she didn't say anything word. Just handed it over. Usually you would get here you go or have a good night. Nothing. This is just standard customer service.

Emily Marquez

Very bad service. Guy with hoodie had attitude. Jack in the box please train your workers on how to talk nicely. Food was cold. Not coming here again. Thxs

Jonathan Vazquez

I went to this Jack in the Box around 12:06 AM with my girlfriend and her family, and the experience was honestly terrible. The employee at the drive-thru (tall, light-skinned guy in a hoodie) had a rude and unprofessional attitude. He kept interrupting the order with “Is that it?” before I was even finished, making it feel like we were being rushed or bothering him just for ordering food.

On top of that, the food wasn’t even hot. The fries were cold, and overall the meal was just unsatisfying. As someone who manages a fast food restaurant myself, I know what good customer service should look like—and this was the opposite. If you don’t want to work or treat customers with basic respect, maybe this job isn’t for you. Really disappointing visit.

jose Manzo

Food sucks and took forever to serve - chicken from the salad still had frost on it from the fridge

Stephen Kalicki (Seadweller43)

Haven't been to a Jack in the Box for a long time... after visiting I understand why. We went inside and the wait just to place the order was over 20 minutes. The wait for the food was acceptable and the foods quality was fine. Just nothing I wish to go back to.

Scott Banta

No one in line and didnt seem very busy. Yet they still had me pull around front a park to wait for my food. There was no one waiting behind me. What's the point of the drive thru if I still have to park to wait for my food. Might as well go inside.

Jake Rheault

Got sick from this location as well as the one on bell. Ordered from both locations around 2 am in the morning. I am not emailing anybody. Clean your kitchen and fryers properly.

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