KFC
12621 W Bell Rd, Surprise
(623) 977-4214
Recent Reviews
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Very slow.
Atmosphere: 3
Food: 4
Service: 3
I won't even give them a one, but a zero is not an option. I came in today, 11/24/2025, and had a website order. They gave my order away to a customer because they were out of nuggets. Then they told me that my $25 order was not available because they gave my paid order to someone else. They only gave me two chicken sandwiches for a $25 order and claimed they couldn't give me a refund because it was through the website. The girl in pink Crocs was rude and claimed she was the manager and that her general manager was on vacation and would not be returning. How can a general manager have a vacation that lasts forever? They need new training and new staff. They close at 10 p.m. and yet have nothing at 8 p.m. I run a restaurant and would never think this is acceptable, let alone yelling at a customer for telling her they want a refund.
Atmosphere: 1
Food: 1
Service: 1
Very friendly and fast service
Atmosphere: 5
Food: 5
Service: 5
I paid almost $9 for 4 chicken nuggets and a bowl of gravy. So pissed this is what my lunch is for today. When the people are making this do they think about how mad this is going to make people? I get things are more expensive but for damn nuggets for $9 ????
Atmosphere: 3
Food: 1
Service: 4
Ordered a famous bowl. The 4 small peices of chicken were dried out, the small portion of mashed potatoes and dried up corn were a disappointment. 10 dollars of this meal was very over priced.
Atmosphere: 1
Food: 1
Service: 1
The manager crystal is rude and disrespectful to her customers and her workers. The food was rubbery and my pot pie was watery and on top of that I overheard them talking about cockroaches and maggots that they’ve been seeing it’s disgusting and I will NOT be going back.
Atmosphere: 1
Food: 1
Service: 1
Kids running around screaming at each other. Poor management. Get this store shut down!
Atmosphere: 1
Food: 1
Service: 1
This is the best chicken I have had in a very long time. It was moist and delicious.
KFC 🍗 was great ,atmosphere was good and staff and employees were awesome.
Atmosphere: 5
Food: 5
Service: 5
The famous bowl and a chicken sandwich. Either were really good.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Horrendous .
Salty rubbery chicken . This is not the KFC from many years ago they went Down Hill . Never going back. I will go to Popeyes from now on. Biscuit tasted old and Nothing like your biscuits from before i had some 10 + years ago at another store and this was bad. No more KFC for me.
Atmosphere: 1
Food: 1
Service: 2
It's super cool, I love the chickens from that place, they're exquisite, delicious 😍
Atmosphere: 5
Really good chicken and macaroni and cheese
Atmosphere: 3
Food: 5
Service: 4
Krystal and her team is awesome. The chicken is fresh when I come in and they welcome you to the counter. Too many places treat you like just another order in the line of orders but there is a lot more hospitality in the works at this place. Thanks for the repeated good experiences.
The chicken was not as good as before and just did not taste right. Also, they forgot the sauce packets,
Atmosphere: 4
Food: 1
Service: 2
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