KFC
15154 N Cotton Ln, Surprise
(480) 377-4524
Recent Reviews
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Wtf is is going on with KFC?! the chicken has gotten smaller hell the chicken wings are almost as small as a chicken nugget!!
Terrible managers, they hire crack heads to take the orders. They take for ever and half the time most of the time half of the stuff we order is missing!
Every time I come to KFC this is my favorite location , no wait food comes fast customer service is great Austin such an amazing guys helped me out with my order and when I was confused because I forgot what I had order he helped me out and was willing to change anything on my order , great service thank you to the team
Atmosphere: 5
Food: 5
Service: 5
Not a single glove being worn by an employee! The girl preparing the food pulled her cell phone out of her pocket checked it, put it back and then proceeded to fill an order. Throwing the biscuit box around to another girl who missed it and let it fall in a deep dish with who knows what in it. I'd suggest steering clear of this place.
Atmosphere: 1
Food: 1
Service: 1
Went in for lunch, very happy with service and food quality.
Atmosphere: 5
Food: 5
Service: 5
I dont know why i keep going here i should check my bag every time i leave since orders are wrong every time i go. Even the simplest orders are never filled correctly. I shouldn’t have to do your job for you.
Atmosphere: 1
Food: 1
Service: 1
Crappy service and the food they provided was worse.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich, Tender
Slow service
Parking: Terrible chicken, skin off most pieces. Asked for extra crispy and any skin was mushy.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Fried Chicken, Cole Slaw
Placed order through DoorDash, took a little bit to arrive but the food was hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Fried Chicken, Famous Bowl, Tender, Cole Slaw
Went for lunch, good service. And the speed was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Restaurantji Recommends
I couldn't even tell you how the food was. We never received service. We tried the kiosk and couldn't customize our order so we waited for a human. They were too busy talking and laughing to turn around and see the customers waiting for assistance. We left and so did another customer. Bad service
Atmosphere: 1
Service: 1
KFC must lay awake at night and try to ruin chicken. They repeatedly have the worst chicken strips in the industry. PERIOD BAR NONE.
SLOW. Even when they're not busy, and you order online ahead of time, expect an extra 20 to 30 minutes. This is one of the slowest restaurants, consistently, in the area. Something needs to be addressed.
Atmosphere: 2
Food: 4
Service: 1
If I could give zero stars I would. Not only did we have to wait 25 plus minutes for dried out chicken, we were also over charged for a large lemon cake but only given a small one. We were not offered our receipt. The biscuits were under cooked. They did not use a liner in the box so the grease from the chicken got everywhere. The girls behind the counter were laughing when people were complaining about the wait. I tried to call once home to make a complaint 6 times and no one answered the phone. We have gone to this restaurant on one other occasion and had a similar experience. I was hoping it was a one time thing and gave them another chance. We will not be returning after repeated terrible service. I will be reaching out to corporate.
Terrible service had to wait 26 mins for my food and other people there were complaining about the wait as well. The food wasn’t cooked right the order was messed up, and was over charged. And the girls that were working didn’t care that people were complaining they even started laughing about some one complain
Atmosphere: 1
Food: 1
Service: 1
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