Update the last time I've done orders for pickup they missed the orders entirely this time I asked for just different salsa I wanted the replacement for hot salsa instead they gave me regular salsa I asked for no beans they gave me beans seems like nobody listens or cares anymore not sure what's going on but I think I'm out for a while.
Best food ever multiple types of salsa a huge menu full of all types of Mexican food and for the most part all of it is very well put together we have been eating there for years even after they sold out to a corporate company from a family own company the food has stayed pretty consistent.
Atmosphere: 5
Food: 5
Service: 1
Bo Sigler
Food is great Customer service sucks Waited 20 minutes on hold so decided to drive down there while still on hold, they said were super busy. Never go through to anyone, then had to wait 20 minutes there for my food, 3rd time this happened, first time giving a review. THEY NEVER ANSWER PHONES!!!
Atmosphere: 5
Food: 5
Service: 1
dyllan wilde
Place an online order went to pick it up took 20 minutes for anybody to even greet me to ask me if I had an order for pick up or if I need the table. Once somebody finally came up, the server was extremely rude and short and acted like it was an inconvenience that I placed a to go order. When I received my food, I noticed that I was missing items so I went back in, but that took another 20 minutes For anybody to even come up. When someone finally came up to the host stand, they said oh yeah, I forgot to put that in there and got mixed up. By the time I receive my missing items all my food is cold. The last three times I’ve been there. I’ve had a horrible service and a horrible experience. Will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
T.M. O'Dooley
Food could have been hotter. Plates were hot but food was not that hot. Other than that everything was great.
Atmosphere: 4
Food: 4
Service: 5
Valerie Everett
Service was horrible food was horrible
Atmosphere: 3
Food: 1
Service: 1
Breakthrough Dad
My kids always love eating here when we visit Phoenix. My daughter gets the nachos everytime and they don't disappoint.
Theresa McMichael
Our server was awesome and the food was great! Will definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Dorthea Randle
Food was nasty, not what I expected it to be with the Mexican pizza, too hard, too much guacamole on it and not enough ground beef.... Nasty!
Atmosphere: 4
Food: 1
Service: 4
Poman Klass
If you order chicken burrito, there will be a big burrito with no chicken....
Atmosphere: 1
Food: 1
Service: 1
Lori F
Not a good experience. The bathroom was horrible. The food wasn't very good and the service got great at the end.
The service and atmosphere was amazing. The kids meals were free with the adult entrees, which was amazing. I believe this is seasonal. The food was delicious and they have a lot of options. The kids had so much fun looking at all of the animal statues and safari decor they have. We will definitely be coming here more often.
Atmosphere: 5
Food: 5
Service: 5
Murray Miles
Your prices are outrageous.We won't come back until you lower them
Atmosphere: 1
Food: 1
Service: 1
Cliff Smith
This was the WORST experience EVER!!! Went in last night at 6pm was told there was a 25-35 minute wait. We asked to sit at the bar to have a drink and let us know when table was ready and the guy in front very rude stated the ENTIRE RESTAURANT was a wait we replied we just getting a drink while we wait. He denied us so we sat to wait for table then once seated the waitress in the bar side brought us salsa said she would be right back with water and chips then 15 min go by before she returned we order a margarita then still waiting as we get to being for 45 min without a drink and cancel the drink order as food should be arriving shortly her response was well there 5 tickets ahead of you. This place was NOT that busy for the excuses and dismissive of the employees there! Went to El Mirage after walking out got drink food and great service all with in 10 min! Will NOT RETURN!!!
Service: 1
Stephanie Brickell
Our waitress was Espy and she was amazing! I look forward to going back to see her! It was quite warm in the restaurant and the food was pretty good.
Atmosphere: 3
Food: 4
Service: 5
Holly Grant
Went there for lunch took 10 min for us to be seated then about 15 min for the waitress to come over. We ordered cheese crisp and 2 lunch specials. There was absolutely no flavor on either dish. The special I had I added steak and it was so chewy and tasted very irony. Ordered a $5 margarita it tasted like it was one of those premade margaritas from a bottle
Update the last time I've done orders for pickup they missed the orders entirely this time I asked for just different salsa I wanted the replacement for hot salsa instead they gave me regular salsa I asked for no beans they gave me beans seems like nobody listens or cares anymore not sure what's going on but I think I'm out for a while.
Best food ever multiple types of salsa a huge menu full of all types of Mexican food and for the most part all of it is very well put together we have been eating there for years even after they sold out to a corporate company from a family own company the food has stayed pretty consistent.
Atmosphere: 5
Food: 5
Service: 1
Food is great
Customer service sucks
Waited 20 minutes on hold so decided to drive down there while still on hold, they said were super busy. Never go through to anyone, then had to wait 20 minutes there for my food, 3rd time this happened, first time giving a review. THEY NEVER ANSWER PHONES!!!
Atmosphere: 5
Food: 5
Service: 1
Place an online order went to pick it up took 20 minutes for anybody to even greet me to ask me if I had an order for pick up or if I need the table. Once somebody finally came up, the server was extremely rude and short and acted like it was an inconvenience that I placed a to go order. When I received my food, I noticed that I was missing items so I went back in, but that took another 20 minutes For anybody to even come up. When someone finally came up to the host stand, they said oh yeah, I forgot to put that in there and got mixed up. By the time I receive my missing items all my food is cold. The last three times I’ve been there. I’ve had a horrible service and a horrible experience. Will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Food could have been hotter. Plates were hot but food was not that hot. Other than that everything was great.
Atmosphere: 4
Food: 4
Service: 5
Service was horrible food was horrible
Atmosphere: 3
Food: 1
Service: 1
My kids always love eating here when we visit Phoenix. My daughter gets the nachos everytime and they don't disappoint.
Our server was awesome and the food was great! Will definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Food was nasty, not what I expected it to be with the Mexican pizza, too hard, too much guacamole on it and not enough ground beef.... Nasty!
Atmosphere: 4
Food: 1
Service: 4
If you order chicken burrito, there will be a big burrito with no chicken....
Atmosphere: 1
Food: 1
Service: 1
Not a good experience. The bathroom was horrible. The food wasn't very good and the service got great at the end.
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
The service and atmosphere was amazing. The kids meals were free with the adult entrees, which was amazing. I believe this is seasonal. The food was delicious and they have a lot of options. The kids had so much fun looking at all of the animal statues and safari decor they have. We will definitely be coming here more often.
Atmosphere: 5
Food: 5
Service: 5
Your prices are outrageous.We won't come back until you lower them
Atmosphere: 1
Food: 1
Service: 1
This was the WORST experience EVER!!! Went in last night at 6pm was told there was a 25-35 minute wait. We asked to sit at the bar to have a drink and let us know when table was ready and the guy in front very rude stated the ENTIRE RESTAURANT was a wait we replied we just getting a drink while we wait. He denied us so we sat to wait for table then once seated the waitress in the bar side brought us salsa said she would be right back with water and chips then 15 min go by before she returned we order a margarita then still waiting as we get to being for 45 min without a drink and cancel the drink order as food should be arriving shortly her response was well there 5 tickets ahead of you. This place was NOT that busy for the excuses and dismissive of the employees there! Went to El Mirage after walking out got drink food and great service all with in 10 min! Will NOT RETURN!!!
Service: 1
Our waitress was Espy and she was amazing! I look forward to going back to see her! It was quite warm in the restaurant and the food was pretty good.
Atmosphere: 3
Food: 4
Service: 5
Went there for lunch took 10 min for us to be seated then about 15 min for the waitress to come over. We ordered cheese crisp and 2 lunch specials. There was absolutely no flavor on either dish. The special I had I added steak and it was so chewy and tasted very irony. Ordered a $5 margarita it tasted like it was one of those premade margaritas from a bottle
Atmosphere: 4
Food: 2
Service: 2
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