Papa Johns Pizza

This review is mainly based on an experience I had with the GM Frank. I called in and asked for a manager because I thought my order was messed up by sending a pizza with the wrong crust. When I called in I realized, when Frank repeated my order back to me it was my mistake because my husband did order the crust they sent when I had thought he ordered a different kind. Frank was so kind to us and said that he appreciated that I was not rude to him and sometimes orders do get messed up and when people call they are so incredibly rude. He said because of how nice I was he was going to comp us a pizza in the future. He didn’t have to do that because there was no order mistake. It pays to be kind people!!! I don’t see why people are so rude when a mistake happens because if you call they are always willing to fix the problem. Frank is an amazing GM and I really appreciate him and his kindness. He definitely should be acknowledged for going above and beyond for his customers. And our pizza was really good!!! If you ever have a problem ask for Frank and be nice to him because he’s really really nice!!!

Service: 5

I love this location the guy that works here is always so sweet and nice. I never have issues with my orders, whether if it’s pick up or delivery. I don’t care for the company and their beliefs however this specific location is amazing.

Atmosphere: 5

Food: 5

Service: 5

Placed an order for delivery, but the door dash service that was used had missed part of our order. I called to ask about this and the manager drove himself and delivered it to us. Already ordered regularly from this location, but this was especially appreciated!!

Atmosphere: 5

Food: 5

Service: 5

Papa John's is the bomb!!!

Atmosphere: 5

Food: 5

Service: 5

We have no idea why this location is rated So low. We live 30 to 40 minutes away, but we order here regularly, and EVERY SINGLE order has been AWESOME!!! It is well worth the drive for us! Frank takes great pride in his pizza 🍕 & products & he’s one of the nicest human beings you’ll ever meet! He truly represents what Customer care and Management should be about. 😊👍

Atmosphere: 5

Food: 5

Service: 5

Every time I come to this location I have a wonderful experience. I love the pizza deals, the papa dough dollars and if you do the survey you get free cheesy sticks. Frank and the whole team have always given me great customer service. And this is why I continue to come . See y'all soon I'm sure 😊

Atmosphere: 5

Food: 5

Service: 5

Good pizza

Atmosphere: 5

Food: 5

Service: 5

I'm a regular customer and will preferably only go to this location because of the great food and great service.

Service: 5

Usually no issues with this location. I've been ordering from them for the last five years and the pizza is usually good. This time, though, was a bit disappointing. I ordered five pizzas and a side of cheddar bread sticks. Out of the five, three of the pizzas were a bit doughy, with the bottom of the crust very pale in color. I'm not sure why those weren't cooked well while the others were. The bread sticks were OK.

My favorite pizza place, I usually order here once a week or so. Great service, my food is always done within the estimated time, if not sooner, employees and GM are nice people. My order is always right, and they always make sure to put my extra sauces in the box.

Frank really takes care of us out here in the El Mirage/ Surprise area... Best Pappa John's I've been to in years. 5 stars

70$ for 2 pizzas....wow

I hate to give bad reviews but feel when you work hard for your money and end up wasting it on terrible food, something needs to be said! The problem didn't lie with the staff. They were very helpful. The pizza we ordered though had to have been the worst pizza I've ever had from anywhere. We will definitely not be back to this location. It wasn't even cooked all the way through and had absolutely zero flavor. It was just gross all the way around and a waste of $17!

Spent $32 with tax and delivery fee for 1 large stuffed crust pizza with pepperoni, olives and mushrooms. Put in the order for it to be WELL DONE. IT WAS DELIVERED DOUGHY!
Very dissatisfied!! To pay that much for 1 pizza and for it to not be cooked to order is extremely disappointing. Will stick to buying my pizza at the store and cooking myself or buying from their competitor

I don't really have words. I'ma post some pictures y'all tell me if it's fair. I had ordered honey chipotle wings tell me what y'all think! Just order this tonight