Papa Johns Pizza
16860 W Waddell Rd, Surprise
(623) 847-7272
Recent Reviews
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Was a little dry and uneven with the sauce
But I'll give this location another chance
Atmosphere: 3
Food: 3
Service: 5
The older lady in there is super rude and just doesn’t care about any of the other workers just sits in her spot and yells out names but doesn’t give you your pizza for another 10 minutes until somebody else I go grab it and bring it to you this isn’t the first time either Very disappointed in this location.
Called after calling corporate ordering line. They told me to call the store location. I called the store location and the lady who answered the phone said call the corporate line or order online and hung up. Rather than taking 1 minute to take my order or even just tell me they weren’t delivering any more that night (I understand there are cut off times for that and I had called well before). I went to order online and by the time I got through to finalize my purchase the delivery cut off had just arrived and I couldn’t order, because I can’t drive right now to go pick it up. I wouldn’t recommend this location due to their customer service. I love papa John’s overall though.
Atmosphere: 1
Service: 1
There is no way to reach out when you call in about your missing order. They hang up on you. Food came 30 minutes late after THEY messaged me a time for delivery. Warm and soggy. Just gross. This is the second time we have tried them as we thought the first time was just a one time bad experience. Going back to Barros.
Food: 2
Service: 2
Made the mistake of ordering from this location instead of the one that's next to my house. Thinking that this is on the way you might as well just pick it up from here. They took almost 3 times longer to get my 2 pizzas ready. Didn't even get my complete order correct
Atmosphere: 2
Service: 1
Ordered at 4pm for a 6pm. Delivery. Called at 630 and was told it was still an hour out. When requesting to cancel dude just hung up on me
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst service I have ever received. CONNOR who is supposedly the manager for 4 years refused to refund after waiting 40 minutes for an online order out in 5 hrs before order was supposed to be picked up. Refused to refund my gift card I used and refused to give me the store number when asked so I can call corporate. Don’t waste your time or money. Go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Is anyone from corporate paying attention to the reviews on this store? HELLO? Tossed my pizzas in the trash, that’s where they appeared to come from
Atmosphere: 1
Food: 1
Service: 1
Staff rude and very unprofessional. Told cashier the girls 2 long pigtails were literally dipping in the toppings containers as she was making food. Rather then addressing issue immediately he said he would let her know in a minute. I canceled my order and left. Watched from my car as he told her they laughed. Did my shopping at Walmart came back 20 mins later to to see her hair still down and going in the food. Apparently cleanliness and food borne illnesses are a joke to staff here. STAY AWAY!!!
Atmosphere: 1
Food: 1
Service: 1
Store
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place is ran by a bunch of god damn fools. Answer this… If I’m ordering your large supreme special and only want cheese on half how hard is that? You guys say you can’t modify a special. Really. it’s just F-ing cheese that would already be on the entire damn pizza anyways…. You just don’t put the supreme on one half duh. . Guess common sense isn’t so common anymore. So because you're a bunch of damn idiots I ordered my pizza from Pizza Hut instead. This papa John’s sucks. Steer clear.
Service: 1
Love the shaqaroni the best I always order more to have left
Atmosphere: 3
Food: 4
Service: 4
Great brownies.
Atmosphere: 3
Food: 4
Service: 3
This place is the worst place an order it never shows you tried to call to get a status update they hang up on you call back to speak with the manager by pressing option 5 and they hang up on you again the worst customer service out of Papa John's by
Service: 1
Staff was friendly and quick this location was very clean ?
Atmosphere: 5
Food: 5
Service: 5
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