First time at Portillos. They have a nice menu selection, food is made to order, and the restaurant has a fun vibe.
Kid-friendliness: Fun place to take kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Beef & Cheddar Croissant
Jessica Figueroa
We drive from goodyear instead of going to the avondale one because it is horrible but this one is amazing not just the food but the staff are great everyone will ask you if need anything they have great customer service. We will continue to make the drive to this location.
Atmosphere: 5
Food: 5
Service: 5
Bruce Christian
First time there and I understand why my Chicago friends were excited when Portillo's announced it was coming to the Valley. It was clean, friendly and food was good.
Atmosphere: 4
Food: 4
Service: 5
Paul D
Great staff, great food. Family has tried several different items and have not been disappointed.
I have only used the drive through at this location, but the service through there is usually pretty slow even if you're only getting one item. Our cashier was a sweetheart and gave us a slice of cake for the wait.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Italian Beef Sandwich, Chicken Tenders
James Taylor
Great food, but filthy dining room.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Jumbo Chili Cheese Dog
Omar Perea
First time eating at portillas and it was absolutely amazing and the food was delicious. To my surprise I was offer a free cake since it was my first time eating here! Thank you for the delicious meal and Desert especially the generous hospitality!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich
Edward Rivers
Fast service and a great meal.
Atmosphere: 5
Food: 5
Service: 5
Darlene Moore
Service and staff are great. But husband stopped to get us lunch 2- bacon cheeseburgers and fries. Both of us got the most overcooked hamburger patties. Will try again and hope this was a one off situation.
Everything was good EXCEPT the ice tea. They used to have brewed tea…. This is now from the fountain and tastes horrible. Other than that, food is good.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Italian Beef Sandwich, Chopped Salad
C O
Every time I visit this establishment, I leave disappointed. I went there tonight specifically to support Willow HS. I placed my order online but encountered issues when trying to apply the Willow code, so I thought I could resolve it in-store. Unfortunately, the manager on duty, whom I've interacted with before, was not helpful at all. He informed me that nothing could be done. When I suggested canceling and reordering, he told me I could only cancel through the website, which was frustrating since that’s not where I made my order. Having been a manager myself, I know how easy it is to cancel orders and make exceptions to ensure customer satisfaction. To top it off, my order wasn't ready when promised; in fact, it wasn't even started until I inquired about it. I ended up waiting even longer for them to prepare it. At this rate, I might not return to this place again.
Atmosphere: 2
Food: 3
Service: 1
Mert Pekrul
Excellent food & reasonable pricing.
Atmosphere: 5
Food: 5
Service: 5
hilario
Dined in, nice place. The type of place to go back to many times in the future for quick easy food.
Kid-friendliness: Big, Good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
ConsortOfDiscord
Had to grab a classic Chicago dog after hearing so much about 'em. 10/10 Loved the enthusiasm of one of the drive thru members.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Char Grilled Maxwell Street Polish Sausage
Not real impressed. Service was great though.
Atmosphere: 5
Food: 3
Service: 5
First time at Portillos. They have a nice menu selection, food is made to order, and the restaurant has a fun vibe.
Kid-friendliness: Fun place to take kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Beef & Cheddar Croissant
We drive from goodyear instead of going to the avondale one because it is horrible but this one is amazing not just the food but the staff are great everyone will ask you if need anything they have great customer service. We will continue to make the drive to this location.
Atmosphere: 5
Food: 5
Service: 5
First time there and I understand why my Chicago friends were excited when Portillo's announced it was coming to the Valley. It was clean, friendly and food was good.
Atmosphere: 4
Food: 4
Service: 5
Great staff, great food. Family has tried several different items and have not been disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Hamburger, Char-Broiled Chicken Sandwich, Rodeo Burger, Chicken Tenders, Cheeseburger
I have only used the drive through at this location, but the service through there is usually pretty slow even if you're only getting one item. Our cashier was a sweetheart and gave us a slice of cake for the wait.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Italian Beef Sandwich, Chicken Tenders
Great food, but filthy dining room.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Jumbo Chili Cheese Dog
First time eating at portillas and it was absolutely amazing and the food was delicious. To my surprise I was offer a free cake since it was my first time eating here! Thank you for the delicious meal and Desert especially the generous hospitality!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich
Fast service and a great meal.
Atmosphere: 5
Food: 5
Service: 5
Service and staff are great. But husband stopped to get us lunch 2- bacon cheeseburgers and fries. Both of us got the most overcooked hamburger patties. Will try again and hope this was a one off situation.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
Everything was good EXCEPT the ice tea. They used to have brewed tea…. This is now from the fountain and tastes horrible. Other than that, food is good.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Italian Beef Sandwich, Chopped Salad
Every time I visit this establishment, I leave disappointed. I went there tonight specifically to support Willow HS. I placed my order online but encountered issues when trying to apply the Willow code, so I thought I could resolve it in-store. Unfortunately, the manager on duty, whom I've interacted with before, was not helpful at all. He informed me that nothing could be done. When I suggested canceling and reordering, he told me I could only cancel through the website, which was frustrating since that’s not where I made my order. Having been a manager myself, I know how easy it is to cancel orders and make exceptions to ensure customer satisfaction. To top it off, my order wasn't ready when promised; in fact, it wasn't even started until I inquired about it. I ended up waiting even longer for them to prepare it. At this rate, I might not return to this place again.
Atmosphere: 2
Food: 3
Service: 1
Excellent food & reasonable pricing.
Atmosphere: 5
Food: 5
Service: 5
Dined in, nice place. The type of place to go back to many times in the future for quick easy food.
Kid-friendliness: Big, Good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Had to grab a classic Chicago dog after hearing so much about 'em. 10/10
Loved the enthusiasm of one of the drive thru members.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Char Grilled Maxwell Street Polish Sausage
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