Portillo's Surprise

16320 W Waddell Rd, Surprise
(520) 607-6100

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Im an Illinois native so I’ve been going to Portillo’s for years. My favorite thing to get is an Italian beef, extra dry with mozzarella cheese. I’ve eaten at this location about 5 times since they’ve been open. Every time has been perfect, restaurant was clean and food was good. Today everything was perfect except they put my mozzarella cheese on top of my meat instead of toasted in the bun, under the meat. Not a deal breaker, mainly preference. Had to call 5 times to...
The service is always good, nice clean fast food restaurant. The spicy chicken sandwich is delicious but OMG the fries at his location are awful. I’ve given it multiple tries now and they are always brown and old. It’s like they take old leftover fries and refry them or something. I’ve had other Portillo’s locations and they are always fresh, golden, and delicious, but something about this location that they just can’t get it right. So disappointing and a waste of money.
The ice tea tastes terrible, and now they charge extra for peppers. Shouldn't an Italian beef just come with peppers..there is nothing else on the sandwich. Resturant was really clean and staff friendly.

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