Sam's Club Cafe

16573 W Bell Rd, Surprise
(623) 584-0054

Recent Reviews

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John Dough

The food is decent for cafeteria style food. The customers in the dining area are kind of rude. A lady with a cart filled up 3 drinks while blocking access to 3 different soda machines.

Parking: Lots of disabled and regular parking available. The parking lot is extremely busy though so be careful. I've seen drivers going well over the speed limit, recklessly

Wheelchair accessibility: It's possible to eat at the cafeteria with a wheelchair but there's not a whole lot of room. It is impossible for 2 or more people in wheelchairs to eat at the same time

Atmosphere: 1

Food: 4

Service: 5

Susie Fuentes

The pretzels are always hard because they cook ahead. Don't do that if I wanted hard food why would I pay.

Atmosphere: 3

Food: 1

Service: 3

B. Addy

My experience at the Sam's Club cafe was disappointingly poor. Despite the convenience of rarely encountering a line, the efficiency of the establishment was severely lacking. Placing a mobile order in advance to expedite the process turned out to be futile due to the inattentiveness of the young staff members manning the counter. These employees seemed more preoccupied with their personal conversations and distractions, including wearing headphones and engaging in flirtatious behavior, rather than focusing on their duties. During my visit, it took an astonishing 32 minutes to fulfill a simple order of a hotdog, drink, and salted pretzel, as indicated by the app. Observing their lackadaisical approach from my table, it was evident that they prioritized personal matters over customer service. While I don't anticipate top-tier service from a warehouse cafe, basic competence and dedication to the job should be expected. Sadly, the unprofessional conduct of the staff at the Sam's Club cafe left much to be desired, ultimately resulting in a frustrating and time-consuming dining experience.

Atmosphere: 2

Food: 3

Service: 1

Daniel Harris

They get pretty busy during lunch rush time, but the food keeps coming.

Karen Mayang Acuesta Arboleda

wide variety of products in a very reasonable price

Cliff Neff

We stood in line a long time for our food. After 40 minutes, my wife got a dried out piece of pizza, and 10 minutes after that I got a hotdog. But they didn’t have any mustard. What is a hotdog without mustard?

Atmosphere: 3

Food: 1

Boosted EuroGuy

To start the pizza is meh , I mean if you want a cheap lunch it’s okay but noting to rave about.Hot dogs are good but condiments selection is seriously lacking. Overall food is decent if your there and hungry but not worth a drive.

Shannon E McMonigal

Awesome prices! You can save .50 on gas with your membership as well!

Cecilia Fousel

I was at the Surprise location today to pick up my curbside order. It was after 5:30pm and every single parking spot was full and I had to actually wait in line to park in a designated spot. Once I did, I noticed there was only one associate bringing out the orders and loading them into the trunks. He was out there hustling and didn't seem to get frustrated or upset that the cars kept coming. After waiting almost 25 minutes, it was my turn. I asked for his name and told him he was doing a great job. His smile grew. Please tell Richard that I definitely appreciated his work ethic. He is doing a great job and I hope this was just a fluke and there were other associates helping with orders.

Patty Santtana

I can't believe they have such stupid cashiers who don't know math and they are cashiers…. They don't know how to give change, they don't know how to use the registers, my account was 24.31 I gave it 100.31 and it didn't give me the change well and we already had about 5 min. And I told him, give me that, I'm missing a dollar because I didn't know what to do with the coins... hire trained people

Delhia Waters

Cindi and her crew in the tire center got me in at the last minute for 4 new tires! I came in 1.5 hours before close to drop off my van to get tires the next day. I explained I needed to take an unplanned road trip for an ill family member and needed to be sure tires were done the next day. She and her crew got it done that night! I made sure to buy them cookies and brownies as a thank you! ❤️

Brandon Hoffman

It's good food, cheap. They get pretty busy during lunch rush time, but the food keeps coming.

Patty Courtright

clean stores. great variety.

Stacy Jenkins

Terrible service and the whole point of a pick up order is to keep guests out of the store. Always a problem in here.

Cece Marie Payne

Gas lines are insane and slow as heck!!!!@

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