Sam's Club Cafe

16573 W Bell Rd, Surprise
(623) 584-0054

Recent Reviews

Susie Fuentes

The pretzels are always hard because they cook ahead. Don't do that if I wanted hard food why would I pay.

Atmosphere: 3

Food: 1

Service: 3

Erik S.

Sam's club gas station is a fairly accurate agent Soviet era Russia. Omg lines for gas stretching 10 deep on every lane as only one to two pumps per side operational and in keeping with this deplorable service model there's no one directing traffic. I say, save your time and go to Frys. Same gas, no wait , and almost as cheap. But hey, you must value your time a little at least?

B. Addy

My experience at the Sam's Club cafe was disappointingly poor. Despite the convenience of rarely encountering a line, the efficiency of the establishment was severely lacking. Placing a mobile order in advance to expedite the process turned out to be futile due to the inattentiveness of the young staff members manning the counter. These employees seemed more preoccupied with their personal conversations and distractions, including wearing headphones and engaging in flirtatious behavior, rather than focusing on their duties. During my visit, it took an astonishing 32 minutes to fulfill a simple order of a hotdog, drink, and salted pretzel, as indicated by the app. Observing their lackadaisical approach from my table, it was evident that they prioritized personal matters over customer service. While I don't anticipate top-tier service from a warehouse cafe, basic competence and dedication to the job should be expected. Sadly, the unprofessional conduct of the staff at the Sam's Club cafe left much to be desired, ultimately resulting in a frustrating and time-consuming dining experience.

Atmosphere: 2

Food: 3

Service: 1

Joseph E.

I worked at Sam's Club for four months and I used to contaminate the food that we serve the people and go to the bathroom wear the same gloves, the hotdogs with the gloves from in the bun touch the pizza you guys would eat that shit was funny

Alan L.

I have been to a Sam's Club several years ago just to check out their merchandise and see how the prices compare to Costco. For the most part they were in line with each other.I was in need of a 12 pack of playing cards which Sam's club had in stock. Not being a club member , I was hoping the club policy would let me in with a day pass to check out the club and see if I wanted to join. After going up to customer service I was told the only way I could come into the club was to join. I was in need of the playing cards so I did join the club.Since being a Costco member for over 20 years, doing another comparison shop through Sam's Club , in my opinion Sam's Club doesn't have the quality products and services that Costco displays.After one week I asked to close my account . Was treated well through that process.

Daniel Harris

They get pretty busy during lunch rush time, but the food keeps coming.

Sharon B.

I went to this location a few times & always received great & friendly service. All items are in stock & label well though out the store. The locations have scan & go service where you can setup the account via your app & have your credit card information to scan all your groceries items & pay. Also have self checkout area paying w/ your credit card only for our groceries & regular checkout's as well. Also their gas station is available for members which is usually .20 or more cheaper than other locations. If you would like affordable food & or sweets combo's are available for hotdog w/ soda, pizza w/ soda, ice cream, slushes, pretzel and churros. My suggestion would be for the food area to offer real nacho cheese for pretzels, and possibly offer nachos as well.

Kish D.

I visited this Sam's club to replace cupcakes that were dropped by accident. I had previously purchased them at a different location, but was in the area so I stopped by this Sam's Club to purchase more. When I arrived to the store I realized that they did not have the cupcakes that I had purchased at the other store and shared what happened with one of the ladies in the bakery. Without even having to ask, she offered to make the same cupcakes that I had previously purchased for me within 15 minutes and she delivered! The cupcakes were for my daughter's birthday today so she could celebrate with her classmates. I really wish I would have gotten the name of the lady that made them for me, but she is truly truly appreciated.

Karen Mayang Acuesta Arboleda

wide variety of products in a very reasonable price

Cliff Neff

We stood in line a long time for our food. After 40 minutes, my wife got a dried out piece of pizza, and 10 minutes after that I got a hotdog. But they didn’t have any mustard. What is a hotdog without mustard?

Atmosphere: 3

Food: 1

Boosted EuroGuy

To start the pizza is meh , I mean if you want a cheap lunch it’s okay but noting to rave about.Hot dogs are good but condiments selection is seriously lacking. Overall food is decent if your there and hungry but not worth a drive.

Shannon E McMonigal

Awesome prices! You can save .50 on gas with your membership as well!

Cecilia Fousel

I was at the Surprise location today to pick up my curbside order. It was after 5:30pm and every single parking spot was full and I had to actually wait in line to park in a designated spot. Once I did, I noticed there was only one associate bringing out the orders and loading them into the trunks. He was out there hustling and didn't seem to get frustrated or upset that the cars kept coming. After waiting almost 25 minutes, it was my turn. I asked for his name and told him he was doing a great job. His smile grew. Please tell Richard that I definitely appreciated his work ethic. He is doing a great job and I hope this was just a fluke and there were other associates helping with orders.

Cheryl W.

Always had good experiences here. We shop and buy our gas here. Lines for gas can be nuts so best if we go early morning. Staff is pretty nice but don't really have to deal with them as we prefer self check out but never had complaints.

Michael C S.

what cant we get from samsclub today lets explore and see whats new always somrthing to take home today or for dinner for today or tommorow wow lets all meet at this samsclub pizza on me

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