Starbucks
16931 W Bell Rd, Surprise
(623) 471-8330
Recent Reviews
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👌🏿
I went in thinking i had enough money but i didnt and one of the works i didnt get her name bought it for me she was so sweet and nice
Atmosphere: 5
Food: 5
Service: 5
Came to this location today to take my lunch. I'm an ups driver in the near by area. I asked for a water and was denied a water. Was informed I needed to order something. I told the girl that I would order a coffee towards the end of my lunch break so the ice wouldn't melt. Got denied again and was told the purchase needs to be made prior to getting water. Never in my career have I been denied water. In fact most times as a delivery driver we are always offered water because they understand we are in the heat all day. Manager came over and just voiced her excuses as to why they denied me and offered a $4 gift card. It's not about the money to me. It's the lack of customer service.
Atmosphere: 1
Food: 1
Service: 1
One of my UPS drivers stopped in to cool off and have their lunch today. Keep in mind, trucks have no a/c and it's 108 degrees with higher humidity- so when my driver asked for a water, he was DECLINED! He was told by two employees that they can't give free water without a purchase! My driver said he'd buy a coffee after his lunch (he brought in with him) and they still declined!
I've worked for UPS for 30 years and NEVER been told no to WATER. EVER.
I WILL BE PASSING THIS AROUND AT UPS AND ENCOURAGING ALL EMPLOYEES TO BOYCOTT STARBUCKS.
Atmosphere: 1
Service: 1
Quite with great service.
Atmosphere: 5
Food: 5
Service: 5
Nicole who works weekday Mornings is sooo rude to customers she has no business in customer service
They rushed me and gave whole order wrong
Food: 1
Service: 1
Excellent staff beautiful aesthetics.....
Great location
Atmosphere: 5
Food: 5
Service: 5
Today is Mother's Day, and I decided to treat myself to coffee and breakfast at 5:40 AM. However, my morning was quickly ruined by the attitude of the lady working today. When I arrived at the pickup window, the lady with glasses and purple or green hair seemed put off when I asked may I have a straws and Sriracha sauce please and she gave me so much attitude and was so mad and told me next time you need to order this at the speaker box and not at the window. This isn't the first time I've encountered rudeness from this Starbucks, and I'm at my wit's end. If they don't enjoy their job, perhaps it's time for them to consider a change. After all, serving customers is a fundamental part of working in the service industry. Unfortunately, the attitude and behavior of some workers in this industry can be quite disappointing, especially in 2025 how times have changed.
Atmosphere: 1
Service: 1
Placed a mobile order this morning, the girl at the drive through window was extremely rude and had a condescending tone. It's 6 in the morning. It's just coffee that is not needed and had the audacity to tell me to never come back here again when I told her she had a really rude tone.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff are very friendly. Long wait time.
I only drink their Chai Tea latte. I am not a fan of their coffee. The warm butter crossiants are delicious.
Atmosphere: 5
Food: 4
Service: 5
I love this Starbucks and their staff, however they have ONE barista that is so rude… Tammy. She is nice unless you ask her for a straw or extra napkins. She will literally roll her eyes at you and huff and puff every single time. I dread when I hear that it’s her over the intercom. Besides her, I love this Starbucks and every other barista there! They should move Tammy to anything but dealing with customers.
By far my favorite Starbucks. Every time I come, it's always busy and the girls at the windows are so fast and kind. They always leave little smiley faces or notes on the cups! Ahhhhh!!! I love it so much!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
They never have anything they always take forever and they don’t know how to make drinks properly…
Atmosphere: 1
Food: 1
Service: 1
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