Starbucks
13982 West Waddell Road, Surprise
(623) 537-9630
Recent Reviews
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I went here today to get two drinks, a blended energy drink, and the seasonal lavender frappe which is supposed to be purple. It was brown by the time I got to the car the drinks were melted. They weren’t made right it was obvious that the two workers were new, but there was no manager around to assist them and help making drinks that they didn’t know how to make. They had to call someone on the phone to tell them step-by-step how to make a drink. It took them about 15 minutes to make two drinks where Starbucks experience I ever had drinks definitely was not worth the $15 spent.
EJ is hands down the nicest guy. Makes a mean drink and is so polite I couldn't figure out what was going on. Manners don't exist anymore......or so I thought. Been to hundreds of Starbucks, (don't judge....I have a coffee problem) and he is the best/nicest barrista I've dealt with. Can't wait to go back.
Barista seemed completely uninterested in myself and the job, made drinks quickly but a hair was found in one of them, completely unacceptable
Terrible service. Avoid this location.
Atmosphere: 2
Food: 1
Service: 1
Terrible, I would give staff at least 3 stars... but many times I ordered apple oatmilk expresso, but when I receive it... it's just all cream, no taste to it, and no expresso.. I know because expresso would be at the bottom... it's just all light and tastes plain... I would have to ask them to make it which I understand takes time... but when it's busy... I have to wait another 20 min... OR I order it on bell... and it gets made right the first time. Just do yourself a favor and order somewhere but here.
Atmosphere: 3
Food: 1
Service: 3
Amir and EJ are wonderful! They made my drinks delicious and answered all of my questions, while being extremely polite and respectful. I will definitely be back to this location.
Atmosphere: 5
Food: 5
Service: 5
Drink is made incorrectly past 3 times in a row. I regret every time i decide to give them another chance. Go to local coffee shops in the area starbucks is
Atmosphere: 1
Food: 1
Service: 1
The worst Starbucks I have experienced!!!! Some Employees definitely do not want to be working there. 95% of the time my drink is wrong. Would not recommend.
Atmosphere: 1
Food: 5
Service: 1
Bunch of entitled kids working there. No smiles on their faces. When you approach to make an order they just stare blankly at you instead of greeting you and asking for your order. Horrible service and even worse attitude.
Service: 1
Barista was very rude, didn’t make the correct drink, and when I asked if I could have it remade to what I asked for, I was told this is what I ordered and this is what they made. I order the same drink every time and even if it was by mistake the attitude and initial refusal to remake the drink is crazy. This place routinely has bad service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awful experience. After 45 min of waiting I have an awful child with a horrible attitude telling me that their blender doesn't work. I said ok... I have been wanting for a long time now... Instead of apologizing she went ballistic and almost yelling at me if I want a refund or another drink. So I told her that with that actitud I wanted a refund. I had to make the line again, when I got to the cashier, she haven't tell him about the refund. And well, they can not give refunds because they are not technically Starbucks, they are FRY'S.So... I took a picture of the place to write a review and she just went NUTS!I started walking to customer service for the refund and then she started yelling that I was harrasing at her job, that she was a minor and that I was harrasing her over and over again.I didn't even turn around, with this kind of trouble childish behavior that is the best you can do.Horrible horrible. And I think it is ok to hire minors I guess, but if they are mentally instable, many it will be better in a position were they don't have to deal with customers.Frys manager saw what happened and apologized, he refund me and was nice enough to give me something extra for the inconveniences.
Atmosphere: 1
Service: 1
As soon as I walked in, I noticed how beautiful the little seating area was, at the same time I was completely distracted by its beauty that I did not hear the cashier barista tell me the register was broken. As I stood there like a fool I realized I could try to mobile order bypass register but he had already made me a free one for waiting. Did not have to do anything for me, he told me and I didn't hear. He was nice about it. I don't live anywhere near here but would definitely come back again
Atmosphere: 5
Food: 5
Service: 5
Great drinks, great sandwiches, great desserts.Service is great.
Atmosphere: 5
Food: 5
Service: 5
As soon as I walked in, I noticed how beautiful the little seating area was, at the same time I was completely distracted by its beauty that I did not hear the cashier barista tell me the register was broken. As I stood there like a fool I realized I could try to mobile order bypass register but he had already made me a free one for waiting. Did not have to do anything for me, he told me and I didn't hear. He was nice about it. I don't live anywhere near here but would definitely come back again
Horrible service just go to the one in Safeway instead waited 20 minutes for a coffee they made wrong then she had the nerve to say if you wait I can another
Atmosphere: 1
Food: 1
Service: 1
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