Tropical Smoothie Cafe

Closed before the hours posted

Atmosphere: 1

Food: 1

Service: 1

I like there products my only issue is the staff, everytime I have gone there they don’t have very good customer service. They just seem very annoyed that you placed an order. Just thought from the first time I went that mayb someone was having a bad day and that’s why they seemed like they hate there job but now I know it’s just the way they treat there customers. Will try a different location hopefully they are better with Cistomer service.

Atmosphere: 1

Food: 3

Service: 1

There was a small delay in service as the employees were performing an inventory when I walked in. However, they were very polite and apologized for the wait. The smoothie was extremely excellent!!!

Atmosphere: 5

Food: 5

Service: 4

Lack of service. We stood at the counter for 5 min and not only did we not get help they did not even acknowledge us. They saw us standing there and didn't say a word. No other customers were even in the store ,just 3 employees. We walked out and they still said nothing. Poor customer service.

Atmosphere: 1

Service: 1

This location has gone down by ALOT!! Use to go every week. But now you have to wait over ten minutes by the intercom, another twenty minutes by the window for one smoothie. They don’t acknowledge that you’re there until you say something. This location needs a seriously good manager!!😡

Atmosphere: 2

Food: 3

Service: 1

It would be nice to get a your welcome when you tell an employee thank you and a little eye contact wouldn't kill you kids to look at your customers in the face... at least.

Atmosphere: 1

Food: 5

Service: 1

The most over priced smoothie ever and the fruit is rotted, if its not rotting its because its a syrup. $8+ for this?

Atmosphere: 1

Food: 1

Service: 2

Drive thrus are supposed to be fast, so tell me why I was stuck there for at least 10 minutes minimum. Don't get me started on the woman on the speaker being rude. Was just trying to get a fun drink before running errands, but this made me run out of time to do that.

Atmosphere: 1

Food: 2

Service: 1

Placed order via app…. Get there wait over 10 minutes to be acknowledged. Food ready, smoothies are not even though I’m 20 minutes later than estimated pick up time. Ok fine they are busy not a big deal.
3 people working completely understaffed and clearly all 3 employees are on the edge of a breakdown. None of the employees had a clue where my drinks were at. Then they were out of the stuff to make one of the smoothies, can’t get a refund until tomorrow when I contact the manager because I used the app? Used Apple Pay? Idk. Not clear why I couldn’t get a refund when they didn’t have what I ordered. Disappointed. Frustrated. Shouldn’t have to chase down a refund.

Atmosphere: 1

Food: 1

Service: 1

I have never been so disappointed over a smoothie. This is the second time I have ordered the same smoothie and both times were sad. The Avocolada was terribly blended with chunks of fruit and ice. I had to go home and add more flavor and blend more. Second time, I asked for a better blend and sure it’s blended, but The color is not vibrant and it is tasteless like pure ice. Surprise location 1 star out of 10. Arrowhead location 8 out of 10. Gilbert location 10 out of 10. I know what a good Avocolada smoothie is. It isn’t here sadly.

Sat there for 30 minutes for an order from my mom that they said they would have ready by the time I got there. They weren’t even busy and played the absolute worst pop music at full volume the whole time.

Ordered via app for pickup at 8:10 am. Arrive and the store was still not open for the day. Open sign on. Music on. Door locked. No smoothie. Please do better.

I ordered food online and when I arrived it was ready and hot. The employee saw I was by myself and offered to help me or at least re package the order to make it easier for me. Definitely above and beyond service. The place was clean and I hope that the one going in near my house is just as great!

Hi im new to this place but very good and very nice they are really turning around they mean well im happy there is a place like this to come on days when you can eat or just want healthy options then ice cream bring the kids and your love and if there is a issue you can reach out they will fix it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Three Cheese Chicken Quesadilla, Wrap, Chicken Bacon Ranch

They are slow with order intake .
They will leave your items on the counter while they make new items by the time u get it it'll be more loose than.
before.
So make sure after they finish making it it just doesn't sit by the cash register.:(

Service: 1