Wendy's
12701 W Bell Rd, Surprise
(623) 583-6271
Recent Reviews
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It was busy but food was hot and fresh 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Ordered 2 10pc nuggets because of a deal in app. They literally HID 5 spicy under 5 regular nuggets. I'm assuming they didn't have enough regular ones. You can tell the spicy ones from the regular because the spicy ones are LITERALLY ORANGE !!! I cannot handle spice. I'm so mad. This is not the first time this place has done this to me. When I called they put me on hold. I called again 10 minutes later and told them they never came back from the hold, she screamed at me, "Yeah, I'm still busy!" then hung up on me. I am pissed and so mad because Wendy's USED to be my favorite fast food place. Last time for me. I'm done unless you get some new staff.
Atmosphere: 1
Food: 1
Service: 1
Food was cold and old french fries. Not the best service.
Atmosphere: 3
Service: 1
Cold raw burger. So frustrating
Food: 1
Wendy's was clean and light. The employees were friendly. But, the quality of the hamburger has really gone down over the years! I felt like I was at, well... very greasy and sloppy! Too much mayo on my husbands burger. Too much ketchup on mine. Not much for bacon either! Not what I remember it being!
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Salad Grilled Chicken
Every single time these workers can't count to 4. The nuggets are always missing at least 1. It's 4 pieces! We ordered a total of 20 nuggets and we only received 11. Not even joking. I'm done with this location for good. Learn how to count, use your fingers for guidance
Atmosphere: 1
Food: 2
Service: 1
Just went through the drive thru and all posted & online signs said they were open until midnight. Nobody came to the window. Maybe someone should update the posted hours. It was 11:23pm 🤷♂️
Service: 1
Manager ir attendant was not personable. No fresh tea and dispensing machine tea tasted terrible.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Salad Grilled Chicken
Took all the grandkids to Wendy's for dinner! Got our order correct and everything tasted good!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator Fries, Double Stack, Hamburger, French Fries
I like places where the staff aren't afraid to share a joke! Person taking the order had a sense of humour, food was good, restaurant was clean. Plus it's just down the road from home!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m really annoyed that I had to drive all the way back because they forgot to put my burger in the bag , not only did they mess up my take out for dining in they forgot my burger, then to come home and eat non fresh cold fries , maybe if they was paying attention instead of chatting they would get there job done right, this isn’t the first time I had a issue but first time I’m saying something about it .$22 for a meal and not fresh smdh
Food: 1
Service: 1
Great chili!!!
Atmosphere: 4
Food: 4
Service: 4
Great food and friendly staff. Overall great experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Hamburger
Worst experience I've had at a Wendy's. My burger was so undercooked it was still cold in the center when I bit into it. Had to drive back there and ask for the manager 2 times. When she came up she didn't seem to care. Staff was highly unprofessional cussing and doing whatever in the back. Would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
I came by at 12:09am and they close at 1:00am. I was advised by a Mia that they are only taking mobile orders. I asked why they are open until 1:00am then I’d they don’t take drive through orders. All of a sudden they could take my order. I said no thank you, we’ll go somewhere who wants our business. As I drove away, a young female was in the window playing on her phone! My daughter was so hungry coming back from the ER and all she wanted was Wendy’s! Thanks
Atmosphere: 1
Food: 1
Service: 1
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