Wendy's
16859 W Bell Rd, Surprise
(623) 584-3485
Recent Reviews
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I’ve ordered only twice through Uber eats at this location and both times my sandwiched had no mayo on it although both times, the sandwiches I ordered came with mayo. Both of these times I also ordered a chocolate frosty and received vanilla. The first time, I shrugged it off thinking maybe they just can’t do the chocolate frostys but if that’s the case why nkt communicate with the delivery driver or list the item as unavailable?? I get it, I ordered about 40 minutes before close, but this being the second occurrence with the exact same issues is wild.
Atmosphere: 1
Food: 1
Service: 1
I’ve been going to this location since it opened probably eat here a couple times a month with the family went in there today spent $20 almost and they refused to give me one ranch told me I had to buy it for $.50. That find but know you have lost my business forever here I will never come back. You can get a burger fries and drink it Chili’s for $11. I got one value meal. It was 17 bucks and you couldn’t give me a ranch. What kind of highway robbery are you guys living off of over there? It’s a disrespectful way to treat your customers that are already paying for your overpriced poison. Thanks for the saving on never going back.
Atmosphere: 1
Food: 1
Service: 5
I believe it stupid I have to pay $0.50 for honey mustard
Atmosphere: 5
Food: 5
Service: 5
It's ok.
Atmosphere: 3
Food: 3
Service: 3
Good service and good food.
Atmosphere: 5
Food: 5
Service: 5
I ordered a chicken sandwich and payed extra for bacon. They gave me a piece of chicken with bacon, one slice of tomato, and buns. Did NOT include lettuce, pickles, or sauce. My frys were burnt and old. I had to pay 50 cents for sauce and specifically asked for honey mustard and they give me honey bbq. I love wendys but this specific location does not care about their customers.
Atmosphere: 1
Food: 1
Service: 1
Always good fresh food on the go, staff is very friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biggie Bag, Cheese Fries, Spicy Chicken Sandwich, Double Stack, Dave's Double
Wendy’s gets a solid 4 stars from me.
The food hits the spot, the fries actually taste like potatoes, and the Frosty still fixes everything that life ruins. Service is usually quick, even when the drive-thru line looks like a theme park line nobody asked for.
Only reason it’s not 5 stars? Every now and then the burger looks like it survived a mild wrestling match, but it still tastes good so I get over it fast. The cleanliness in the lobby also suffers from the same smackdown at times.
Overall, worth the stop.
Atmosphere: 3
Food: 4
Service: 4
Wendy’s has become more greedy than McDonald’s! Now charging 50 cents for each additional sauce. Even McDonald’s gives 2 free before charging only 39 cents for each additional. I used to love this Wendy’s, but will be going elsewhere from now on.
Atmosphere: 1
Service: 1
I ordered their chili, as it's been a year or so since I had it. It USED to be pretty good, chock full of beef. Not anymore.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Great service and fresh food
Atmosphere: 5
Food: 5
Service: 5
Great burger
Atmosphere: 4
Food: 4
Service: 4
This Wendy’s has really gone downhill, I haven’t been to Wendy’s in about 3 years. Service was garbage and eating in the dining room was miserable. It was very warm inside the lobby, approximately 86°F. There was no ice in either soda machine, we enjoyed warm Coke Zero and Sprite and had 2 napkins. Food was meh, I definitely will not go to another Wendy’s for a few years.
Atmosphere: 1
Food: 3
Service: 1
Great crew every morning 😁
Atmosphere: 5
Food: 5
Service: 5
We go every Monday night. The food is consistently good.
Atmosphere: 5
Food: 5
Service: 5
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