Wendy's

16859 W Bell Rd, Surprise
(623) 584-3485

Recent Reviews

Todd Clasen

Poor experience and won't be going back. Quality of food compred to cost I this economic time was absolutely not worth the expense. I will say my kids my wife and I enjoyed our time together but the food was poor. What happened to the spicy chicken sandwich? Did they make it as small as a Junior burger for a reason? Dang. Staff were nice but seemed like a lot going on back there that wasn't very organized.

Atmosphere: 1

Food: 1

Service: 2

C

This is the Best Wendy's that I have been to in Years!! My 1st visit here and my burger was cooked perfectly and for the 1st time ever, it actually looked like the picture of how their burgers Should appear!! Finally, a Very Good fast food restaurant!! Thank You!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dave's Double, Burger

marcial Gamez (MGO)

Parking: 30

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Nuggets, Oatmeal Bar, French Fries, Burger, Chili

D SWENSON

When this location first opened the breakfast biscuits were hit and freshly made. Now the biscuits must be pre-made and stored in a drawer.They are like dough balls and are hard to get down. The employee who took our Order was great!The place was clean.

Atmosphere: 3

Food: 1

Service: 5

Chris Coffman

Wendy's always has been a great value and quick bite after a volleyball game. Food is always hot and fresh. This location offers friendly staff and quick service.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Dave's Double, Burger

John Stacy

I haven't stopped at Wendy's in a long time. It was very suppressing and good and the amount of food was great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baconator

Jeri Gault

The doublestack cheeseburger has been absolutely delish and fresh as well as the fries for the last 6 visits, thank you!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Burger, Chili

James Thraen

Been here a lot for breakfast, great we were out for lunch and tried a hamburger, never in my life have a hamburger without lettuce. Are they trying to save money. The hamburger was $6.99.

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Wendy’S Baked Potatoes, Classic Chicken Sandwich

Bob Huigens

Good burgers.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Burger

Robert Huigens

Friendly staff.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Burger

Peyton Warren

I have gone here enough times to know it's not my favorite or least favorite wendys to go to especially not in the

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Dr Pepper, Dave's Double, Wendy’S French Fries, Double Stack, Strawberry Frosty

Kaden Aragon

We asked for the biggi bag and we just got the cheese burger only I am mad.

Atmosphere: 1

Food: 3

Service: 1

suzanne Crosley

The taco salad is the biggest disappointment!Don't order it. They want you to pour a cup of chill over lettuce tomato and yellow cheese. Sour cream is in a small pocket. What a mess and a sorry excuse for a salad.Wendy's is cutting corners too much.The staff was friendly and helpful. The restaurant was clean.

Atmosphere: 5

Food: 1

Service: 5

The Snorting Pug

My husband had the breakfast baconator combo and enjoyed it. I had the honey butter chicken biscuit combo and wasn't impressed. I could taste more of the maple syrup than anything else. And it was so tiny! Fries were tasty but again, in a tiny little container.Employee who took our order appeared to want to be anywhere but here. Or maybe she was still asleep.There was no dedicated men and women restrooms. Only ' family' restroom which was a sink and toilet.I will probably try something else there again; maybe lunch or dinner.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Baconator

Julie Selby

I have to say that I am extremely disappointed with their customer service. Last month I went and they messed up my order big time. I asked for my kid’s cheeseburgers plain and they weren’t, I ordered a salad and they gave me the wrong kind and ordered a chicken sandwich and it was ice cold and the wrong kind, Unfortunately I didn’t realize until I got home and I called back. Sherri the manager came to the phone and offered a free salad for the next time I came in. I told her we don’t come often and she said it was no problem, they were going to put my name on their board and when I came back to let them know. I agreed. I went back last week to order for my family and asked about the salad. The girl at the window told me they throw out the names each month. I asked to speak to a manager and Sherri came. I couldn’t remember her name at the time but I knew I had it written at home somewhere. She asked for the receipt but I hadn’t gotten one. I reminded her of my conversation and she said they throw names out every two weeks. This is not what she originally said nor what the other worker had just said. I asked her to have her corporate office call me and left my number. The salad wasn’t the biggest deal but I ordered another family size order in food so I figured a courtesy call would be nice. What bothered me more was her rude attitude and lack of customer service. Obviously the time period was not standard because the both told me different things. Aside from that the food I got this time was cold. I didn’t go a lot before but now I don’t think I’ll ever go back.

Food: 3

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