Firehouse Subs Crossroads At Tolleson
9897 W McDowell Rd, Tolleson
(480) 697-3869
Recent Reviews
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Fast friendly staff. Clean restaurant. Fresh n delicious food.
Atmosphere: 5
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Always friendly! My sub is made perfectly every time. Mine and my husbands favorite place to go for subs.
Atmosphere: 5
Food: 5
Service: 5
I would give this location ZERO stars if I could. We placed a large group order for a person's birthday in our office - approximately 15 items (subs/salads/chips). It took almost 2 hours to receive our food. When we finally received the food, NONE of it was labeled. So we had to go through each sandwich before we could distribute the food to our team. Why would the staff NOT label items for a large group order??? None of the sandwiches were made to order and were so sloppy. The staff at this location could NOT even be bothered to grab the right chips to put with our order - they just grabbed whatever they could see at that moment. I called in to speak with a manager - got passed around and finally spoke to someone claiming to be their General Manager. This General Manager could clearly care less about the quality of service we received for a $200 order. He did offer to make new sandwiches, but why would we want to wait another 2 hours to receive the correct food? When I asked about a refund or something, he said that in order to refund us that we would have to return all the food. What?! He was rude and acted like we were bothering him with our concerns. I will NEVER visit this location again and may not ever visit a Firehouse Subs again. Terrible customer service. I don't understand the nonchalant attitude in this economy. Employees are demanding higher wages to care less about the service they provide. It's no surprise why some businesses are failing.
Atmosphere: 1
Food: 1
Service: 1
So very good!! Love the New York Steamer 🤤🤤
Atmosphere: 5
Food: 5
Service: 5
First time ever at a Firehouse and definitely my last. I ordered a club cold, add cucumbers, olives and chopped pickles. It had no onion, no cucumbers, no pickles (although they did give me 2 on the side) 2 olives. I got one slice of tomato.
I was and still am impressed by the reviews but my experience was atrocious enough to not return.
The bread was dry, stale and crumbled if you touched it. I'm convinced that's why they make hot subs, you can toast it and no one would know the difference.
I got a medium so I pulled all the ingredients off and put them into a pile, had to ditch the bread entirely, so awful.
I'm forgiving of a lot of things but any good sub shop starts with amazing bread. I've always been a Jersey Mike's girl, that's where I'll stay.
Atmosphere: 3
Food: 2
Service: 3
Pizza sub is really good
Atmosphere: 5
Food: 5
Service: 5
Fast and easy
Atmosphere: 5
Food: 5
Service: 5
People actually like this place? This was my first time at a firehouse. Got the new York steamer. Tiny portion of meat, maybe 1oz of pastrami on it? felt like i was eating a mayonnaise sandwich. Employess all seem depressed. Glad i tried this place to see what the hype was all about but i don't see myself ever going to firehouse again. Not worth the price
Atmosphere: 4
Food: 1
Service: 3
First time here and nice people here
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious well- made sandwiches
Atmosphere: 5
Food: 5
Service: 5
Doug was very friendly. The service was quick. The sandwiches were amazing! We will be back!
Atmosphere: 5
Food: 5
Service: 5
Firehouse subs always make a great sub sandwich!
Atmosphere: 5
Food: 5
Service: 5
Cheaper than the competition, and the brownies are awesome!! Try it warm with vanilla ice cream!! One of the go to sandwich stops for my wife and I. Bonus that they support First Responders and Veterans.
Atmosphere: 5
Food: 5
Service: 5
Add more meat!
Atmosphere: 3
Food: 3
Service: 4
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