Expectations vs reality Robbery in plain-site. Pay $5.99 and got $1.99 worth of food.
jose aranda
Personal not friendly
Michelle Muir
Ordered the new footlong doritos nachos and was so disappointed. Literally like 6 chips with very little toppings. Horrible value for $5
Julie Hartman
Food was fresh. Service was polite.
Kenneth Bragg
Thought I would give this location one more try. Nope, still the same. Why must you argue about a coupon that is CLEARLY not expired?? What is the point of sending coupons to people in the mail. Receiving NO MONEY at all makes better sense than honoring a coupon at this location. Drove 3 extra miles to another Subway and guess what, coupon accepted, and no argument, NONE!!
Atmosphere: 1
Service: 1
Suany Castro
This location has horrible customer service. They always make a face or have a rude attitude if you want to use a coupon. If we receive these coupons in the mail, we should be able to use them without their employee's attitude. It doesn't make sense that two customers paying with two different cards can't use each a coupon. The management changed because it used to be a good place.
Atmosphere: 1
Food: 1
Service: 1
Kassidy
I walked into this Subway with my husband and child happy. We all walked out stressed and annoyed. Also, mind you I work for another Subway. I know they all run differently but not really.
Food: Well I brought a coupon in with that expires 10.10.24. And she refused to use it. Even though.... all Subway coupons have the same codes for their deals. Her reasoning the 9.12.24 coupons are out. I had those ones at home but used the new ones. Well nope she refused it. We walked out without any sandwhiches and went to another Subway, that guess what... SCANNED AND USED THE COUPON.... INSANE....
Even though I know there's a button she couldve just pressed to give the discount as well...
For the service: She was honestly just trying to be rude. And I come into this Subway a lot. My mom lives close and this lady she is never nice, never happy, always rude and she doesn't know how to make the sandwhiches. Next time i go in ill be getting her name and updating this review. I hope she gets necessary training or quits her job if shes so miserable in her customer service job that shes just rude all the time...
Other than that, the lobby was clean, the line looked messy but it wa ok. Again I walked out without food over her pettiness or high power wanna be feeling idk idc. The other Subway I went to down the way was delicious tho! Hope she gets better and changes her attitude!!
Atmosphere: 2
Food: 2
Service: 1
Kassidy Bufkin
I walked into this Subway with my husband and child happy. We all walked out stressed and annoyed. Also, mind you I work for another Subway. I know they all run differently but not really.
Food: Well I brought a coupon in with that expires 10.10.24. And she refused to use it. Even though.... all Subway coupons have the same codes for their deals. Her reasoning the 9.12.24 coupons are out. I had those ones at home but used the new ones. Well nope she refused it. We walked out without any sandwhiches and went to another Subway, that guess what... SCANNED AND USED THE COUPON.... INSANE....
Even though I know there's a button she couldve just pressed to give the discount as well...
For the service: She was honestly just trying to be rude. And I come into this Subway a lot. My mom lives close and this lady she is never nice, never happy, always rude and she doesn't know how to make the sandwhiches. Next time i go in ill be getting her name and updating this review. I hope she gets necessary training or quits her job if shes so miserable in her customer service job that shes just rude all the time...
Other than that, the lobby was clean, the line looked messy but it wa ok. Again I walked out without food over her pettiness or high power wanna be feeling idk idc. The other Subway I went to down the way was delicious tho! Hope she gets better and changes her attitude!!
Atmosphere: 2
Food: 2
Service: 1
Dulce De Cruz
They be skimping on the food even when I say to add extra
Atmosphere: 2
Food: 2
Service: 2
Machie Wojack
The manager made the BEST Subway sandwitch ? On top of that, she gave me beautiful smiles and friendly service?? All of the staff are respectful and caring. I always have a kid's meal at Subway and she made one willingly. The best BEST Subway sandwitch in Arizon and I'll definitely come back again✌
My wife and I tried their churros from Cinnabon. They had virtually no flavor and we're hard and chewy. We will never get there churros again.
Atmosphere: 5
Food: 1
Service: 5
Joanna Lemanski
Terrible costumer service!!! Very rude lady !!. Meat was covered you couldn't see what you getting
Joe Aldas
If you've been to one Subway, you've been to them all. Unfortunately, my experience at this location was no different. The menu is predictable, offering the same sandwiches and toppings as every other Subway chain. What truly disappointed me, however, was the service. The staff seemed indifferent and uninterested in providing a pleasant experience for customers. Whether it was a lack of attentiveness, slow service, or simply a lack of friendliness, the overall service left much to be desired.
Atmosphere: 3
Antoinette Contreras
Came today to enjoy a sub but during check out was charged for three bags of chips when I clearly said one bag. When I advised Mimi of her mistake she went ahead and refunded me my money in coins and not even the correct refund at first and when I told her I didn't appreciate all he change she advised me she didn't have any money in her drawer and needed to run to the bank. I paid with a debit card. Smh and then to rub in the fact that she isn't responsible enough to keep dollar bills in her drawer she tells me money is money and still forgets my jalapenos. I won't be going back to subway again. It's time to try Jersey Mike's. Good luck Mimi you have 3.3 stars and I see why.
Atmosphere: 1
Food: 1
Service: 1
christopher rodriguez
I never eat at subway and the one time I decide to stop by I'm told right as I'm walking in the door with my coupon in my hand and they tell me they are not accepting coupons at the moment because their computer was down. Hmm sounds a little too convenient considering it was 30 mins before closing so im not sure if they were being honest or if they had already cleaned up and to prevent people from ordering anything they are just sitting their on their cell phones and telling people their system is down. Weird but it's no biggie I'll just take my business elsewhere. The employees won't care but the owner should. Good luck ??
Expectations vs reality
Robbery in plain-site. Pay $5.99 and got $1.99 worth of food.
Personal not friendly
Ordered the new footlong doritos nachos and was so disappointed. Literally like 6 chips with very little toppings. Horrible value for $5
Food was fresh. Service was polite.
Thought I would give this location one more try. Nope, still the same. Why must you argue about a coupon that is CLEARLY not expired?? What is the point of sending coupons to people in the mail. Receiving NO MONEY at all makes better sense than honoring a coupon at this location. Drove 3 extra miles to another Subway and guess what, coupon accepted, and no argument, NONE!!
Atmosphere: 1
Service: 1
This location has horrible customer service. They always make a face or have a rude attitude if you want to use a coupon. If we receive these coupons in the mail, we should be able to use them without their employee's attitude. It doesn't make sense that two customers paying with two different cards can't use each a coupon. The management changed because it used to be a good place.
Atmosphere: 1
Food: 1
Service: 1
I walked into this Subway with my husband and child happy. We all walked out stressed and annoyed. Also, mind you I work for another Subway. I know they all run differently but not really.
Food: Well I brought a coupon in with that expires 10.10.24. And she refused to use it. Even though.... all Subway coupons have the same codes for their deals.
Her reasoning the 9.12.24 coupons are out. I had those ones at home but used the new ones.
Well nope she refused it.
We walked out without any sandwhiches and went to another Subway, that guess what... SCANNED AND USED THE COUPON.... INSANE....
Even though I know there's a button she couldve just pressed to give the discount as well...
For the service: She was honestly just trying to be rude. And I come into this Subway a lot. My mom lives close and this lady she is never nice, never happy, always rude and she doesn't know how to make the sandwhiches. Next time i go in ill be getting her name and updating this review. I hope she gets necessary training or quits her job if shes so miserable in her customer service job that shes just rude all the time...
Other than that, the lobby was clean, the line looked messy but it wa ok.
Again I walked out without food over her pettiness or high power wanna be feeling idk idc. The other Subway I went to down the way was delicious tho!
Hope she gets better and changes her attitude!!
Atmosphere: 2
Food: 2
Service: 1
I walked into this Subway with my husband and child happy. We all walked out stressed and annoyed. Also, mind you I work for another Subway. I know they all run differently but not really.
Food: Well I brought a coupon in with that expires 10.10.24. And she refused to use it. Even though.... all Subway coupons have the same codes for their deals.
Her reasoning the 9.12.24 coupons are out. I had those ones at home but used the new ones.
Well nope she refused it.
We walked out without any sandwhiches and went to another Subway, that guess what... SCANNED AND USED THE COUPON.... INSANE....
Even though I know there's a button she couldve just pressed to give the discount as well...
For the service: She was honestly just trying to be rude. And I come into this Subway a lot. My mom lives close and this lady she is never nice, never happy, always rude and she doesn't know how to make the sandwhiches. Next time i go in ill be getting her name and updating this review. I hope she gets necessary training or quits her job if shes so miserable in her customer service job that shes just rude all the time...
Other than that, the lobby was clean, the line looked messy but it wa ok.
Again I walked out without food over her pettiness or high power wanna be feeling idk idc. The other Subway I went to down the way was delicious tho!
Hope she gets better and changes her attitude!!
Atmosphere: 2
Food: 2
Service: 1
They be skimping on the food even when I say to add extra
Atmosphere: 2
Food: 2
Service: 2
The manager made the BEST Subway sandwitch ? On top of that, she gave me beautiful smiles and friendly service?? All of the staff are respectful and caring. I always have a kid's meal at Subway and she made one willingly. The best BEST Subway sandwitch in Arizon and I'll definitely come back again✌
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My wife and I tried their churros from Cinnabon. They had virtually no flavor and we're hard and chewy. We will never get there churros again.
Atmosphere: 5
Food: 1
Service: 5
Terrible costumer service!!! Very rude lady !!. Meat was covered you couldn't see what you getting
If you've been to one Subway, you've been to them all. Unfortunately, my experience at this location was no different. The menu is predictable, offering the same sandwiches and toppings as every other Subway chain. What truly disappointed me, however, was the service. The staff seemed indifferent and uninterested in providing a pleasant experience for customers. Whether it was a lack of attentiveness, slow service, or simply a lack of friendliness, the overall service left much to be desired.
Atmosphere: 3
Came today to enjoy a sub but during check out was charged for three bags of chips when I clearly said one bag. When I advised Mimi of her mistake she went ahead and refunded me my money in coins and not even the correct refund at first and when I told her I didn't appreciate all he change she advised me she didn't have any money in her drawer and needed to run to the bank. I paid with a debit card. Smh and then to rub in the fact that she isn't responsible enough to keep dollar bills in her drawer she tells me money is money and still forgets my jalapenos. I won't be going back to subway again. It's time to try Jersey Mike's. Good luck Mimi you have 3.3 stars and I see why.
Atmosphere: 1
Food: 1
Service: 1
I never eat at subway and the one time I decide to stop by I'm told right as I'm walking in the door with my coupon in my hand and they tell me they are not accepting coupons at the moment because their computer was down. Hmm sounds a little too convenient considering it was 30 mins before closing so im not sure if they were being honest or if they had already cleaned up and to prevent people from ordering anything they are just sitting their on their cell phones and telling people their system is down. Weird but it's no biggie I'll just take my business elsewhere. The employees won't care but the owner should. Good luck ??
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