Subway

13370 E Mary Ann Cleveland Way Suite 126, Vail
(520) 526-2844

Recent Reviews

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Connor Skaggs

Don’t bother going. You’ll wait 25 minutes just for the employee to tell you their out of bread and laugh about it to your face

Atmosphere: 1

Food: 1

Service: 1

Theresa Rosentreter

Employees working were great!!

Atmosphere: 5

Food: 5

Service: 5

Thomas Wells

I have been here many times and I have never had a bad experience at this location. The management of this one does a very good job of making sure their employees take care of customers .

Atmosphere: 5

Food: 5

Service: 5

Cary Teal

Absolute worst Subway. Management should be ashamed. Poorly run, and horrible management. Its shocking the owners dont read the reviews and address the poor quality of this location,but i guess this is the result when no one cares. Go elsewhere. Trust me!

Atmosphere: 1

Food: 1

Service: 1

Daniel Chali

Great service every time I go in👍

Atmosphere: 5

Food: 5

Service: 5

John Makin

I can’t believe only one person was on, what horrible management. Poor kid who had to work all by himself. Unacceptable, a manager should have gone in to help. Also fountain drink machine was broken and they weren’t well stocked on bottled drinks.

Diamond Cooper

Went in at 10am on a Monday and the door is open but there's no one there. Nothing is prepped or on. There's no bread displayed. The owner of this location needs to shut it down because they are completely incompetent to run a business. This location is nothing but problems every time I've gone in.

M Strp

Not going to say what happened because it really isn't the kids fault- to the owner, these kids need to be supervised. They are not mature enough to close on their own, and that's not on them- that's on you. You should know better. And a child should not be closing anyways. Not sure what you were thinking.

Joe Martin

I ordered online using the app and it sat in received status for 20 mins so I just went ahead and stopped in the store. At first she said she had no orders so I showed her the app that had a status of received. She then indicated my order was ready at the front. You could tell she loved her job, not so much. So clearly someone didn’t update the status on the app. Part of my order was a veggie with lettuce, pickles and tomatoes. When I arrived at home I discovered there was no lettuce on my veggie. I also ordered a pretzel with cheese and there was no cheese. The pretzel was quite stale. No biggie, it’s been about 3 years since I’ve had subway, will be at least another 3 if I go back.

Atmosphere: 1

Food: 1

Service: 1

Ray Echtner

I've never had such a bad experience at a subway. Ordered a foot long BLT with 50% more bacon. I was surprised that my sandwich only had 4 pieces of bacon total, but lots of lettuce and tomato. Other sandwich (no pics) had only 2 scoops total tuna fish.

Food: 1

Service: 1

Timbo

Have ordered online from this location 3 times and they’ve gotten it egregiously wrong every time. Worst part is the subway app and website has no way to rectify their mistakes so I’ll be sure to only order through DoorDash in the future.

Brianna Velador

When I got here the girl working here was hiding in the bathroom, didn’t come out till I said “Hello.” I ordered two cookies, a pretzel and chips. The pretzel was tough and chewy. She charged me wrong for my food. I had initially ordered a sprite and she told me it was in the fridge and she charged me for the bottle drink not fountain. There was no sprite in the fridge, so I asked her where it is. She realized she messed up. She handed me a cup to get the fountain drink.

Atmosphere: 1

Food: 1

Service: 1

Alison Becky

Subway employee think she knows everything

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sandwich

Nick Berg

Honestly I didn't even get to eat Subway on this trip to the store. I fought with the mobile app for over half an hour trying to order food to no avail. My entire reason for using the app was the BOGO free footlong (because subway is incredibly over priced at menu price). Anyways after failing to order on the app I figured that they would honor online promotions in the store... apparently not. Don't think I'll ever eat at subway again unless they change their model of "lure customers in with promotions that are actually impossible to take advantage of."

Service: 1

Sam G

The girl who tried to make me 3 foot long sandwiches made 6" sandwiches in a foot long bread. Didn't know how to make it. Took her 1 hour to make me 5 wrong sandwiches. And it looked like she was on another planet. Looking at the air and talking to her coworker about how she had to leave early. Terrible! The other girl had to take over and tell her to go back to the kitchen. I was almost jumping there to make my own sandwiches.

Atmosphere: 1

Food: 2

Service: 1

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