Clean, helpful staff, well presented food and frosty cups
Aliya De Belser
First time at this location, staff took a while to acknowledge and take my order. When i got my food i realized my hash browns were not fresh, they were not freshly fried, and the cheese was half on the actual sandwhich. Never had an experience like this at any other A&W.
Atmosphere: 3
Food: 1
Service: 3
Matt Amy-Graham
Are friends or white spot franchise to be very consistent and have seasonal menu?
Atmosphere: 3
Food: 3
Service: 3
Kaleb
Love the food. Fries could be a tad saltier in my opinion. Overall, great restaurant, great food, even greater service and friendliness from the employees.Vegetarian options: beyond meat
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Onion Rings, Teen Burger, Poutine
Brent Manning
This particular location is quite different from others. They are disconnected from the customers. They make you feel like they are going out of their way for you. They appear rushed even if just one person was in-line and.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Onion Rings, Teen Burger
Naz King
It's a&w so it was ok. Service was friendly, food nothing special. Atmosphere don't know as I did a drive
Atmosphere: 4
Food: 4
Service: 4
I am The bearded1
Foods pretty consistent and 9/10 the orders correct when they hand it to you at the drive through.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mama Burger
Brian French
I eat at A&W because I can get a Lettuce Wrap burger and ask for no salt and they come thru most of the time. I have often asked for no ketchup in the past but I am often told it does not come with ketchup so I went on their website to look at the menu and confirm this and to my delight I read the ingredients and confirmed no ketchup was mentioned. So I I went to Sumas way location today and ordered my usual lettuce wrap uncle burger. But when I started eating it I found it had been loaded with ketchup. I called to complain and I was asked if I had ordered it without ketchup. I told them I had not and that it does not come with Ketchup. Then I was told to take it up with management. So I asked for the manager and when the manager came on I was asked again if I had ordered it without ketchup. I again said It should not have ketchup and to prove my point I started reading the ingredients from their website. The line went quiet and then I realized I was hung up on. I called back incase it was an accident but I went to voice mail. I know she did not like me telling her what is supposed to be on the burgers, but what am I supposed to do? It is right there on the site and they do not want to know from customers what to put on their food as set out by their corporate office. This location does not care how the food is made or dealing with customer complaints. I recommend staying away from this location. I want my money back and I want everyone to know how I was treated. I have gone to this location many times over the years but if this is how they treat customers then I will not be going back again.Dietary restrictions: To combat high blood pressure I avoid carbs like sweet things and buns and go for the lettuce wrap options and ask for no added salt. This is what happens to a lot of people my age and we have to look around for trusted places to eat where we can get food that is healthier for us to eat. Salt should be an option not forced on us. Same with Sugar and carbs. Ketchup is a horrible thing to eat. The only reason they put it on burgers is because they know it is one of those things that many people are hooked on because it contains too much sugar and preservatives and it increases body fat and obesity. This leads to many harmful affects that everyone is well aware of but the biproduct is increased consumption of food and to those that frequent fast food joints, it means an increase in more of the bad stuff if your not aware or careful. This all leads to many health issues and an earlier death. Know what your eating and know what your should avoid. You have the right to request healthier options and if a restaurant does not want to cater to your request, Do Not EAT There!
Food: 1
Service: 1
Michael Parkes
The food is good, as usual for A&W. The dining area is roomy. However the service here is amateur compared to other A&W franchises. Workers look harried, unsure, and their Indian accents are very thick. Staff too monocultural for my liking. Washroom cleanliness needs improvement.
Atmosphere: 4
Food: 5
Service: 3
Timmy Brown
Teen burger is great, the lettuce was crisp and fresh. The fries were good. I have low score for atmosphere because I did drive through.
Two strikes and not going to try a third. Didn’t give me my gravy last time and this time no fries for my gravy. No apology when going back in to let them know. Instead get blamed for their mistake. Might also help if you fixed your drive through screen.
Atmosphere: 1
Food: 3
Service: 1
Ryan Lane
Other than it being expensive for a fast food burger place, everything was fantastic. It's a great place for a treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Mama Burger, Teen Burger Combo
Google user
The food is good, as usual for A\\u0026W. The dining area is roomy. However the service here is amateur compared to other A\\u0026W franchises. Workers look harried, unsure, and their Indian accents are very thick. Staff too monocultural for my liking. Washroom cleanliness needs improvement.
Anthony Viani
Good burgers and onion rings, that's all I got to say ?.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Onion Rings, Teen Burger, Sweet Potato Fries
RA H
We came in specifically for a manager's special advertised on their large video sign outside. The server said the special is no longer valid...even though it is still on the sign. He wouldn't respect the offer. He even tried to upsell me to something else. I complained and said any respectable business would not do what he did. So I bought the advertised product with a coupon I had, all the while making it clear that this was wrong. Later as we were eating, the server came, apologized and refunded the difference; he said it was with manager's authorization.Oh...and the table we sat at looked clean but was very sticky.
Clean, helpful staff, well presented food and frosty cups
First time at this location, staff took a while to acknowledge and take my order. When i got my food i realized my hash browns were not fresh, they were not freshly fried, and the cheese was half on the actual sandwhich. Never had an experience like this at any other A&W.
Atmosphere: 3
Food: 1
Service: 3
Are friends or white spot franchise to be very consistent and have seasonal menu?
Atmosphere: 3
Food: 3
Service: 3
Love the food. Fries could be a tad saltier in my opinion. Overall, great restaurant, great food, even greater service and friendliness from the employees.Vegetarian options: beyond meat
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Onion Rings, Teen Burger, Poutine
This particular location is quite different from others. They are disconnected from the customers. They make you feel like they are going out of their way for you. They appear rushed even if just one person was in-line and.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Onion Rings, Teen Burger
It's a&w so it was ok. Service was friendly, food nothing special. Atmosphere don't know as I did a drive
Atmosphere: 4
Food: 4
Service: 4
Foods pretty consistent and 9/10 the orders correct when they hand it to you at the drive through.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mama Burger
I eat at A&W because I can get a Lettuce Wrap burger and ask for no salt and they come thru most of the time. I have often asked for no ketchup in the past but I am often told it does not come with ketchup so I went on their website to look at the menu and confirm this and to my delight I read the ingredients and confirmed no ketchup was mentioned. So I I went to Sumas way location today and ordered my usual lettuce wrap uncle burger. But when I started eating it I found it had been loaded with ketchup. I called to complain and I was asked if I had ordered it without ketchup. I told them I had not and that it does not come with Ketchup. Then I was told to take it up with management. So I asked for the manager and when the manager came on I was asked again if I had ordered it without ketchup. I again said It should not have ketchup and to prove my point I started reading the ingredients from their website. The line went quiet and then I realized I was hung up on. I called back incase it was an accident but I went to voice mail. I know she did not like me telling her what is supposed to be on the burgers, but what am I supposed to do? It is right there on the site and they do not want to know from customers what to put on their food as set out by their corporate office. This location does not care how the food is made or dealing with customer complaints. I recommend staying away from this location. I want my money back and I want everyone to know how I was treated. I have gone to this location many times over the years but if this is how they treat customers then I will not be going back again.Dietary restrictions: To combat high blood pressure I avoid carbs like sweet things and buns and go for the lettuce wrap options and ask for no added salt. This is what happens to a lot of people my age and we have to look around for trusted places to eat where we can get food that is healthier for us to eat. Salt should be an option not forced on us. Same with Sugar and carbs. Ketchup is a horrible thing to eat. The only reason they put it on burgers is because they know it is one of those things that many people are hooked on because it contains too much sugar and preservatives and it increases body fat and obesity. This leads to many harmful affects that everyone is well aware of but the biproduct is increased consumption of food and to those that frequent fast food joints, it means an increase in more of the bad stuff if your not aware or careful. This all leads to many health issues and an earlier death. Know what your eating and know what your should avoid. You have the right to request healthier options and if a restaurant does not want to cater to your request, Do Not EAT There!
Food: 1
Service: 1
The food is good, as usual for A&W. The dining area is roomy. However the service here is amateur compared to other A&W franchises. Workers look harried, unsure, and their Indian accents are very thick. Staff too monocultural for my liking. Washroom cleanliness needs improvement.
Atmosphere: 4
Food: 5
Service: 3
Teen burger is great, the lettuce was crisp and fresh. The fries were good. I have low score for atmosphere because I did drive through.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Two strikes and not going to try a third. Didn’t give me my gravy last time and this time no fries for my gravy. No apology when going back in to let them know. Instead get blamed for their mistake. Might also help if you fixed your drive through screen.
Atmosphere: 1
Food: 3
Service: 1
Other than it being expensive for a fast food burger place, everything was fantastic. It's a great place for a treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Mama Burger, Teen Burger Combo
The food is good, as usual for A\\u0026W. The dining area is roomy. However the service here is amateur compared to other A\\u0026W franchises. Workers look harried, unsure, and their Indian accents are very thick. Staff too monocultural for my liking. Washroom cleanliness needs improvement.
Good burgers and onion rings, that's all I got to say ?.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Onion Rings, Teen Burger, Sweet Potato Fries
We came in specifically for a manager's special advertised on their large video sign outside. The server said the special is no longer valid...even though it is still on the sign. He wouldn't respect the offer. He even tried to upsell me to something else. I complained and said any respectable business would not do what he did. So I bought the advertised product with a coupon I had, all the while making it clear that this was wrong. Later as we were eating, the server came, apologized and refunded the difference; he said it was with manager's authorization.Oh...and the table we sat at looked clean but was very sticky.
Atmosphere: 3
Food: 3
Service: 1