Pizza Factory

Love the pizza and they make it quick not much more you can ask for

Atmosphere: 5

Food: 5

Service: 5

The only reason I am putting one a one star for atmosphere is just to say you need to change your website!!!! It is so glitchy and confusing I gave up and ordered from somewhere else cause it would not let me check out with my account. Please, please, please fix that website!!!

Atmosphere: 1

Food: 4

Service: 4

Good pizza for price

Atmosphere: 5

Food: 5

Service: 5

This is my go to place. I love this place normally. I always ask for well done and never have to double check, but this time it was not even cooked all the way through. I did call & tell them, but the girl just said to make sure next time it's cooked the right way before I leave. She didn't even suggest bringing it back and they would make a new one. 🤷‍♀️🤔

Atmosphere: 3

Food: 2

Service: 3

Pizza factory used to be our families go-to pizza place. I ordered a couple of pizzas today to be highly disappointed. We opened the box for the pizza to be sliced so small. Mind you I ordered a large pizza and slices were the size I would serve to a 4 year old, tiny. On top of that, the pizzas were so hard to identify. I ordered paneer and chicken and typically the pizzas would be marked with what was what but today, nothing. I ordered a tandoori and butter chicken pizza for the chicken to be dry, overcooked and hard to eat. We literally had to pick out the pieces before we could eat any. We left to go get McDonalds instead of whatever they served us today. I don’t know what was up with their service because usually everything thing is good, but after today, I’ll reconsider ordering from here and might opt from a different place instead.

Atmosphere: 2

Food: 1

Service: 2

Never had a bad pizza, don't eat in there because that would br a bit odd for me. One of my favourites of Abbotsford only behind J's Pizza. Love the price for a large.

Atmosphere: 3

Food: 5

Service: 5

I ordered 3 Medium 12” any kind Pizza for lunch and they were absolutely delicious!

Food: 5

Service: 5

DO NOT SUPPORT THIS SCAM OF A BUSINESS
I’ve never been more disgusted and appalled by a business in my life. Pizza Factory is not only serving horrible food, but they are running a scam that preys on hard-working, everyday people. I was served the worst pizza imaginable, burnt, soggy, and unappetizing, and when I tried to take it back, what happened next was even worse.
I went back to the store, expecting a reasonable resolution. I was met with nothing but disrespect. The staff refused to give me a fresh pizza or offer me a refund for the disgusting meal I had been handed. The woman behind the counter kept my old pizza and flat-out denied me a replacement or my money back.
I tried to stay calm, but when it became clear that they weren’t going to fix the situation, I went to the health authorities to report them. Do you know what they told me? They said that if I hadn’t filed a complaint with them, the restaurant would have given me my refund. Let that sink in. This business is actively trying to silence customers and protect their shady practices.
The staff didn’t stop at just denying me my refund. They escalated the situation by being incredibly rude. They yelled at me for simply asking for my money back. The delivery guy, Kanwar, was downright disrespectful. I left, humiliated and emotionally drained because I simply wanted what I paid for, a meal I could eat and enjoy. Instead, I was met with cruelty and dismissal.
As if that wasn’t enough, the owner of this place refused to take any responsibility, claiming it wasn’t his issue and that he couldn’t care less about the situation. This is a classic case of a business that doesn’t care about its customers, their well-being, or their hard-earned money.
I wasted my time, energy, and money on this place, and I’m furious. These people are stealing from ordinary families, scamming hard-working individuals, and refusing to take accountability for their actions. They treat their customers like garbage and clearly have no interest in running an ethical business.
I urge you, DO NOT GIVE THEM YOUR ORDERS. This place is a complete scam and a disaster. Save your time, money, and dignity. stay away from Pizza Factory at all costs.

Atmosphere: 1

Food: 1

Service: 1

⚠️⚠️⚠️

I have been a loyal customer of Pizza Factory for years, but my recent experience was shocking and unacceptable. My family picked up a medium cheese pizza, and when we got home and started eating, it tasted extremely salty, bitter, and unpleasant. The dough was undercooked and the cheese seemed spoiled or expired. I felt weak, nauseous, and hungry for the rest of the evening.

My mom called the restaurant to report the issue and requested a replacement or refund. The staff was extremely rude, dismissive, and unhelpful. They refused to replace the pizza or give a refund, keeping the returned pizza instead. Refusing a refund and serving unsafe food, especially in this economy where every dollar counts, is very unethical.

I wasn’t initially planning on filing a complaint, but I am extremely concerned about the safety of other customers, especially children. This experience has completely shaken my trust in Pizza Factory. I urge management to take food safety seriously and ensure proper hygiene, ingredient checks, and quality control. Please avoid at all costs until these serious issues are addressed.

Atmosphere: 1

Food: 1

Service: 1

Awesome pizza at fair prices. I used to go to Pizza Factory Langley, but moved to Abbotsford. Luckily there's a location here and it's exactly the same as the Langley location. I would highly recommend this location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Large Pizza, Bacon Double Cheeseburger, Cheese Lover, Meat Lover

Very affordable taste good try it out

I ordered a pizza with half Tandoori chicken and half vegetarian. I have ordered pizzas from various shops but today experience with Pizza Factory in Abbosford was a new experience. An excellent pizza, loaded with toppings and double cheese. Bravo! I will recommend Pizza Factory to all persons who are pizza lovers. Keep it up! 👍🏻

Atmosphere: 5

Food: 5

Service: 5

The family held a 99th birthday party in a park for my mother. To make it easy, we went to Pizza Factory and ordered twenty pizzas to be delivered at noon. They got it all right!! The pizzas we're delivered on time. The order was correct. And the pizzas were delicious.

Food: 5

Service: 5

Fix the website for time issues

Atmosphere: 3

Food: 5

Service: 1

Ham wasn’t cooked properly under the cheese. It’s slimy and full of gristle … Yuck!

Atmosphere: 1

Food: 1

Service: 3