This used to be my absolute favourite Starbucks location, but today completely ruined it for me. The staff is normally very kind, but the usual team wasn’t working and every person I dealt with today was extremely rude. I can usually overlook one bad interaction since one staff member shouldn’t ruin the whole experience, but this time every single one of them was dismissive and unpleasant.
I normally go through the drive-thru to avoid issues, but today I went inside. I was met with grumpy faces, poor attitude, and even noticed staff sitting on the floor instead of carrying themselves professionally. My drink was also overly sweet compared to the many times I’ve ordered it before, which was really disappointing because this location has always had the best-tasting drinks in Abbotsford.
What made it worse was that after our drinks were ready, our names were never called—we had to go up and figure it out ourselves. Strangely, when other customers came in, their names were called. That felt unfair and unprofessional.
It’s very upsetting to see such a decline in service. If experiences like this continue, I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
HARLEEN
I have been mobile ordering from this location for the past almost 2 years in a row everyday even twice sometimes. But recently, their service went really down. They mess up my drink so often now. I literally have pictures of drinks from past month and you can see the difference in the normal drink and the messed up one. They started putting way too much milk making it taste so sweet. And sometimes less ice that melts right after i get my drink. The taste has really went down. I ordered from the other location and they made it perfectly the first time. Despite coming to this location for a long period of time, the service has just kept getting worse. Now when we ask them to remake the drink, they always get frustrated like why we are trying to get a remake. If I am paying for this drink everyday, I expect them to be professional with it but their new staff gets so frustrated. Even the new manager Leah told us that why are we getting remakes so often now and we shouldn’t be getting it this often. If the drink would be good in the first place, why would we come back for a remake. We never kept the incorrect drink either, we always give it back. I don’t understand what the problem is. Our time is getting wasted for having to come back too. I would order at the other location from now on or even stop getting Starbucks.
Scott Eliuk
I ordered a Grande Pike Place coffee from this location today and they over filled the cup and it spilled all over when I opened the lid. I don’t understand why they need to fill the cup so full.
Service: 2
Derik Jonas
U guys made us wait forever nd even after that u made our drinks wrong it has happend quite a few times now
Atmosphere: 1
Food: 1
Service: 1
ValleyView Roofing and Cleaning Solutions
Been in the drive thru for 15mins with only 2 cars in front of me
E C
It was my first time going to Brentwood after the renewal. Was great!
Atmosphere: 5
Food: 5
Service: 5
Ravsher Batala
Don’t but their cappuccino! you will only get it half cup Also they don’t added sugar. Was requested 3 raw sugar
Food: 1
Service: 1
M.K. Ultra
Starbucks has excellent coffee and service, but at the end of the day it's corporate America so no 5 stars
Atmosphere: 3
Food: 5
Service: 5
Chris hue
Controversial fact: Oat milk might be better than real milk.
Love this Starbucks! I work close so I go here quite often. All the staff are amazing, so friendly and the service is always fast. They even gave me a free sample the other day. And on my birthday my app wasn’t working properly but I still received my birthday drink from the manager. Love coming here and I recommend it to others as well.
Atmosphere: 5
Food: 5
Service: 5
shelby sekhonbb
I recently visited a Starbucks drive-through and spent about $40 on drinks. Unfortunately, there was a mistake with one of them. I ordered a sugar-free vanilla drink, but I received a regular vanilla instead. I asked them to remake it, and the guy at the window offered to let me keep the incorrect drink, to which I responded that I wasn’t going to drink it, but I’d hold onto it anyway.
When they were remaking my drink, I noticed one of the employees behind the counter whispering to the girl who was handling my order. She then approached the drive-through window and, rather abruptly and aggressively, demanded that I return the drink in order to receive the new one. While I didn't have an issue giving it back since I didn’t want it, her tone was incredibly rude and condescending.
This experience was very unusual for Starbucks, as I have never encountered such behavior at their locations before. It seems more in line with what I might expect from a different coffee chain. I certainly won’t be returning to this location. Starbucks, please do better!
Atmosphere: 1
Service: 1
jessica worthington
Omgoodness worst one I've seen in awhile, what's happening to Starbucks here? The server was so rude and just uninterested in even being there.
Cory Taylor
Typical Starbucks. Nothing really sets it apart from any other Starbucks other than the girl working the drive thru. My wife said her dirty Chai latte tasted soapy. My peppermint mocha was a little light on peppermint. The person working the drive thru window was phenomenal though. It's staff like that that will keep customers coming back. Happy, cheerful, engaging and professional.
This used to be my absolute favourite Starbucks location, but today completely ruined it for me. The staff is normally very kind, but the usual team wasn’t working and every person I dealt with today was extremely rude. I can usually overlook one bad interaction since one staff member shouldn’t ruin the whole experience, but this time every single one of them was dismissive and unpleasant.
I normally go through the drive-thru to avoid issues, but today I went inside. I was met with grumpy faces, poor attitude, and even noticed staff sitting on the floor instead of carrying themselves professionally. My drink was also overly sweet compared to the many times I’ve ordered it before, which was really disappointing because this location has always had the best-tasting drinks in Abbotsford.
What made it worse was that after our drinks were ready, our names were never called—we had to go up and figure it out ourselves. Strangely, when other customers came in, their names were called. That felt unfair and unprofessional.
It’s very upsetting to see such a decline in service. If experiences like this continue, I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
I have been mobile ordering from this location for the past almost 2 years in a row everyday even twice sometimes. But recently, their service went really down. They mess up my drink so often now. I literally have pictures of drinks from past month and you can see the difference in the normal drink and the messed up one. They started putting way too much milk making it taste so sweet. And sometimes less ice that melts right after i get my drink. The taste has really went down. I ordered from the other location and they made it perfectly the first time. Despite coming to this location for a long period of time, the service has just kept getting worse. Now when we ask them to remake the drink, they always get frustrated like why we are trying to get a remake. If I am paying for this drink everyday, I expect them to be professional with it but their new staff gets so frustrated. Even the new manager Leah told us that why are we getting remakes so often now and we shouldn’t be getting it this often. If the drink would be good in the first place, why would we come back for a remake. We never kept the incorrect drink either, we always give it back. I don’t understand what the problem is. Our time is getting wasted for having to come back too. I would order at the other location from now on or even stop getting Starbucks.
I ordered a Grande Pike Place coffee from this location today and they over filled the cup and it spilled all over when I opened the lid. I don’t understand why they need to fill the cup so full.
Service: 2
U guys made us wait forever nd even after that u made our drinks wrong it has happend quite a few times now
Atmosphere: 1
Food: 1
Service: 1
Been in the drive thru for 15mins with only 2 cars in front of me
It was my first time going to Brentwood after the renewal. Was great!
Atmosphere: 5
Food: 5
Service: 5
Don’t but their cappuccino! you will only get it half cup Also they don’t added sugar. Was requested 3 raw sugar
Food: 1
Service: 1
Starbucks has excellent coffee and service, but at the end of the day it's corporate America so no 5 stars
Atmosphere: 3
Food: 5
Service: 5
Controversial fact: Oat milk might be better than real milk.
Atmosphere: 5
Food: 5
Service: 5
I love it.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love this Starbucks! I work close so I go here quite often. All the staff are amazing, so friendly and the service is always fast. They even gave me a free sample the other day. And on my birthday my app wasn’t working properly but I still received my birthday drink from the manager. Love coming here and I recommend it to others as well.
Atmosphere: 5
Food: 5
Service: 5
I recently visited a Starbucks drive-through and spent about $40 on drinks. Unfortunately, there was a mistake with one of them. I ordered a sugar-free vanilla drink, but I received a regular vanilla instead. I asked them to remake it, and the guy at the window offered to let me keep the incorrect drink, to which I responded that I wasn’t going to drink it, but I’d hold onto it anyway.
When they were remaking my drink, I noticed one of the employees behind the counter whispering to the girl who was handling my order. She then approached the drive-through window and, rather abruptly and aggressively, demanded that I return the drink in order to receive the new one. While I didn't have an issue giving it back since I didn’t want it, her tone was incredibly rude and condescending.
This experience was very unusual for Starbucks, as I have never encountered such behavior at their locations before. It seems more in line with what I might expect from a different coffee chain. I certainly won’t be returning to this location. Starbucks, please do better!
Atmosphere: 1
Service: 1
Omgoodness worst one I've seen in awhile, what's happening to Starbucks here? The server was so rude and just uninterested in even being there.
Typical Starbucks. Nothing really sets it apart from any other Starbucks other than the girl working the drive thru. My wife said her dirty Chai latte tasted soapy. My peppermint mocha was a little light on peppermint. The person working the drive thru window was phenomenal though. It's staff like that that will keep customers coming back. Happy, cheerful, engaging and professional.
Atmosphere: 3
Food: 3
Service: 5
Always friendly in the drive thru thx
Atmosphere: 5
Food: 5
Service: 5
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