Do NOT online order from this location. Double charged me and didn’t even give my my food! Waited for an hour trying to get it resolved and didn’t even get any compensation. Terrible management and horrible service. STAY AWAY
Atmosphere: 1
Food: 1
Service: 1
clynn xo
This place constantly is only accepting cash which makes it extremely inconvenient for those who dont carry or have it on hand. I tried to make a complaint today as this is the third time recently I've seen a sign on the door explaining due to unforseen circumstances they can only accept cash. Management needs to do better and figure out how to resolve this issue indefinitely they didnt seem bothered or concerned let alone remorseful that i had to go elsewhere for lunch.
H T
Good experience! Very friendly staff member working on Nov 16th around 8 pm. Didn’t get her name and hoping management can recognize her. Clean space and efficient and kind staff member.
Atmosphere: 5
Food: 5
Service: 5
Tom Thiessen
I love this location. It’s definitely the best in Abbotsford it’s always clean with smiling faces and excellent service and everything is fresh . I stop in here regularly and have never been disappointed. Twinkle is excellent she makes a killer sub and even a better protein salad she does it right it looks like a masterpiece when she’s finished and it taste absolutely delicious. Thanks so much twinkle Keep up the great work. ☝️
Atmosphere: 5
Food: 5
Service: 5
Sarah E Braaten
The worst subway in Abbotsford. I ordered a basic ham sandwich, toasted with mayo, cheese and pickles. I got a non-toasted dry foot long without sauce or pickles. Consistently, the orders are made incorrectly. Head over to Subway on Immel, they’re way better!
Mandeep
Today, I visited this Subway in the evening. There were two girls working there, and both of them were very nice. Twinkle attended to us, and her way of talking to us was truly fantastic. Despite the rush, she handled all the customers with a pleasant smile. The other girl also managed the customers very politely. My sandwich looked great! I always recommend this Subway to everyone because of its welcoming environment
Bobbi Runka
My sub has absolutely no meat on it. Just lettuce and cheese. This is gross.
Atmosphere: 1
Food: 1
Service: 1
jaspreet sharma
Excellent customer service. This Subway location has a great owner and manager. They are polite, helpful, and always ready to solve any issue. The staff here is friendly, and the service is fast and smooth. The place is clean and well-managed. can really see they care about their customers.Everyone
Atmosphere: 5
Food: 5
Service: 5
Prya Athwal
The worst subway to go to. The manager does not care about the customers. I came in to replace my order because my original order had stale bread, and on top of that I ordered 2 bottled pops and it wasn’t disclosed that this location didn’t have bottled ones prior to ordering. When I called in they argued with me for half an hour until they finally agreed to get the manager to call me back. I waited three days for a call back and never received it. I then called them on the third day and they continued to decline my call until I finally got through. I then explained the situation to another team member and they told me to come in person. I then went to the store and was refused a replacement order or a refund or anything else. I then had to argue with the workers for another half hour while a huge line built up behind me. I then asked for a manager and after much questioning and arguing, was FINALLY given her number. I called the Manager, Baljit and she kept declining my phone call because she was “busy.” She finally picked up my phone and was very annoyed right off the bat. The first thing she said to me was “I am busy, can I call you back?”
I explained that I don’t have time to wait because I don’t live close by and needed to get my order quickly. She then said “ok, they can give you the sandwiches or whatever you want.” After all of that, I went into the store to get my sandwiches and another worker proceeded to ask me what exactly was wrong with my order. At this point, I had already explained the situation four times to other members. He was very snarky and rudely slammed ingredients onto my sandwich and kept asking me “are you sure this was your order?”
Absolutely ridiculous customer service. Stay away from this location!!!! Not worth the headache and arguing for a sandwich.
Atmosphere: 1
Food: 1
Service: 1
Nikhil Chabhalia
Twinkle is a dedicated and reliable team member at Subway. Her friendly attitude and attention to detail help create a great experience for both customers and coworkers.
App is misleading, bread is always steal. I tried to order soup with my meal , but the app does allow you this needs some work. When you sick and can’t go pick it up you should be able to get it delivered. As the app did have soup I called to order 2 soups which by the way today they didn’t have them when I wanted, they said, and they couldn’t deliver it as you have to order it on the app, but the app doesn’t have soups. So when you’re sick and need soup with your order, how do you order it then and when you’re sick, you can’t go pick it up so you try to get it delivered and you get denied. This is the Worst customer service I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
JAMES BUNNEY
Seeing the reviews, I will avoid this place. There used to be no issues at fast food today they are. In service industry advice change or risk losing your customers, free advise.
Atmosphere: 1
Food: 1
Service: 1
lexy stiles
Not enough staff, second time here in the past year and always busy but never enough staff, they look tired, and the environment could be better. It’s a manager issue obviously. Hopefully something can change.
Atmosphere: 1
Food: 2
Service: 1
Julia Lamont
Horrendous customer service. My partner and I came in to order sandwiches for dinner on April 26 around 7PM and the female worker was incredibly rude and disrespectful. She rolled her eyes and laughed every time we spoke. She asked my partner if they “had any more demands” at one point and was visibly annoyed when she realized I was also ordering a sandwich so she had to make two. I’m sorry but asking someone who was politely ordering if they had “any more demands” at a place that is literally meant for custom making orders is absolutely insane and incredibly disrespectful. Gross.
Atmosphere: 1
Food: 4
Service: 1
Katelyn Zutter
Awful customer service. The woman working tonight was extremely rude and overall had a horrendous attitude.
Do NOT online order from this location. Double charged me and didn’t even give my my food! Waited for an hour trying to get it resolved and didn’t even get any compensation. Terrible management and horrible service. STAY AWAY
Atmosphere: 1
Food: 1
Service: 1
This place constantly is only accepting cash which makes it extremely inconvenient for those who dont carry or have it on hand. I tried to make a complaint today as this is the third time recently I've seen a sign on the door explaining due to unforseen circumstances they can only accept cash. Management needs to do better and figure out how to resolve this issue indefinitely they didnt seem bothered or concerned let alone remorseful that i had to go elsewhere for lunch.
Good experience! Very friendly staff member working on Nov 16th around 8 pm. Didn’t get her name and hoping management can recognize her. Clean space and efficient and kind staff member.
Atmosphere: 5
Food: 5
Service: 5
I love this location. It’s definitely the best in Abbotsford it’s always clean with smiling faces and excellent service and everything is fresh . I stop in here regularly and have never been disappointed. Twinkle is excellent she makes a killer sub and even a better protein salad she does it right it looks like a masterpiece when she’s finished and it taste absolutely delicious. Thanks so much twinkle Keep up the great work. ☝️
Atmosphere: 5
Food: 5
Service: 5
The worst subway in Abbotsford. I ordered a basic ham sandwich, toasted with mayo, cheese and pickles. I got a non-toasted dry foot long without sauce or pickles. Consistently, the orders are made incorrectly. Head over to Subway on Immel, they’re way better!
Today, I visited this Subway in the evening. There were two girls working there, and both of them were very nice. Twinkle attended to us, and her way of talking to us was truly fantastic. Despite the rush, she handled all the customers with a pleasant smile. The other girl also managed the customers very politely. My sandwich looked great! I always recommend this Subway to everyone because of its welcoming environment
My sub has absolutely no meat on it. Just lettuce and cheese. This is gross.
Atmosphere: 1
Food: 1
Service: 1
Excellent customer service. This Subway location has a great owner and manager. They are polite, helpful, and always ready to solve any issue. The staff here is friendly, and the service is fast and smooth. The place is clean and well-managed. can really see they care about their customers.Everyone
Atmosphere: 5
Food: 5
Service: 5
The worst subway to go to. The manager does not care about the customers. I came in to replace my order because my original order had stale bread, and on top of that I ordered 2 bottled pops and it wasn’t disclosed that this location didn’t have bottled ones prior to ordering. When I called in they argued with me for half an hour until they finally agreed to get the manager to call me back. I waited three days for a call back and never received it. I then called them on the third day and they continued to decline my call until I finally got through. I then explained the situation to another team member and they told me to come in person. I then went to the store and was refused a replacement order or a refund or anything else. I then had to argue with the workers for another half hour while a huge line built up behind me. I then asked for a manager and after much questioning and arguing, was FINALLY given her number. I called the Manager, Baljit and she kept declining my phone call because she was “busy.” She finally picked up my phone and was very annoyed right off the bat. The first thing she said to me was “I am busy, can I call you back?”
I explained that I don’t have time to wait because I don’t live close by and needed to get my order quickly. She then said “ok, they can give you the sandwiches or whatever you want.” After all of that, I went into the store to get my sandwiches and another worker proceeded to ask me what exactly was wrong with my order. At this point, I had already explained the situation four times to other members. He was very snarky and rudely slammed ingredients onto my sandwich and kept asking me “are you sure this was your order?”
Absolutely ridiculous customer service. Stay away from this location!!!! Not worth the headache and arguing for a sandwich.
Atmosphere: 1
Food: 1
Service: 1
Twinkle is a dedicated and reliable team member at Subway. Her friendly attitude and attention to detail help create a great experience for both customers and coworkers.
Restaurantji Recommends
App is misleading, bread is always steal. I tried to order soup with my meal , but the app does allow you this needs some work. When you sick and can’t go pick it up you should be able to get it delivered. As the app did have soup I called to order 2 soups which by the way today they didn’t have them when I wanted, they said, and they couldn’t deliver it as you have to order it on the app, but the app doesn’t have soups. So when you’re sick and need soup with your order, how do you order it then and when you’re sick, you can’t go pick it up so you try to get it delivered and you get denied. This is the Worst customer service I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Seeing the reviews, I will avoid this place. There used to be no issues at fast food today they are. In service industry advice change or risk losing your customers, free advise.
Atmosphere: 1
Food: 1
Service: 1
Not enough staff, second time here in the past year and always busy but never enough staff, they look tired, and the environment could be better. It’s a manager issue obviously. Hopefully something can change.
Atmosphere: 1
Food: 2
Service: 1
Horrendous customer service. My partner and I came in to order sandwiches for dinner on April 26 around 7PM and the female worker was incredibly rude and disrespectful. She rolled her eyes and laughed every time we spoke. She asked my partner if they “had any more demands” at one point and was visibly annoyed when she realized I was also ordering a sandwich so she had to make two. I’m sorry but asking someone who was politely ordering if they had “any more demands” at a place that is literally meant for custom making orders is absolutely insane and incredibly disrespectful. Gross.
Atmosphere: 1
Food: 4
Service: 1
Awful customer service. The woman working tonight was extremely rude and overall had a horrendous attitude.
Atmosphere: 1
Food: 3
Service: 1
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