Cashier had poor attitude when I complained that my order had not been filled out correctly. Don't come here anymore it's garbage now, even more than before.
Edited to add: I'm never coming back; there will be no more chances for DQ in Castlegar. Service was much slower than it should have been, they didn't listen to our order properly, and gave a terrible attitude when I attempted to have my order fixed. I've heard numerous complaints, gave you the benefit of the doubt, and you delivered the poorest "DQ experience" I have ever had across all of Canada. Don't buy here, not even for something "cheap" or "greasy" or "easy". You'll still have the worst experience imaginable at a DQ.
There was only one table waiting for food, the others were waiting on ice cream treats. Only about 1/4 capacity.
Wait times were like 20 min for two burgers and fries. Order was wrong when delivered, took 7 more minutes to get it corrected. Poutine gravy not hot enough to melt the cheese.
Tables and floor were dirty. Shoes sticking to floor in front of pop machine.
Unfortunate. Hopefully it gets better there.
Atmosphere: 2
Food: 3
Service: 2
Bob Jackson
I have generally avoided the Castlegar DQ because I've never been able to get a quick meal there, but I hadn't been there in a long time so figured I'd suck it up and wait. This was a Saturday for dinner, and they were somewhat busy. Although, after finally getting my takeout meal I realized they only looked busy because of how slow the service was. I waited in line (only 3 people in front of me) for just under 15 minutes. After ordering I waited another 30 minutes for my order (2 hamburgers and fries). That is a 45 minute wait from entering to leaving... It's not an exaggeration when I say I could have gone to almost any sit-down restaurant in Castlegar, and ordered a burger and eaten it and been on my way in less time that this. Also, when a basic burger and fries now costs $16 minimum at DQ, it's nearly the same price to go to a real restaurant anyway.
The meal I left with was fine. I have no complaints there. But, this is the last time I will ever go to this DQ again in my life. As I stood waiting for my order, seeing at least half a dozen people say their ice cream orders were wrong, I couldn't help but think it was a joke. The girls at the front seemed to be moving quick, but kept getting the ice cream orders wrong. The guys in the kitchen were moving without any hurry. It was obvious they couldn't care less about getting on top of the orders. There was about 25 orders put in while I was there (this includes the orders already in when I arrived). About half of these were simply for ice cream, which means there were roughly a dozen orders for burgers in 45 minutes, and that was as fast as they could get them out. This is so far from fast food it's not even funny. If you absolutely must have a DQ burger, then prepare to wait, or maybe try Trail. The drive there might be faster.
Atmosphere: 1
Food: 4
Service: 1
Nick
Watched an employee drop a stack of food wrappers all over the floor, pick them up, and put them back on the rack to wrap food. Pretty disgusting. Ice cream was good though
Larry Schmidt
Food is hot, freshly cooked. The service is friendly and polite. Enjoyable place to eat.
Atmosphere: 5
Food: 5
Service: 5
Timmy Craig
Love the soft serve ice cream.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Medium Caramel Sundae
Andrew Kinsman
Just had the nastiest burger that tasted like soap. I used to think highly of you guys and now I am totally turned off and grossed out. This place has been going down hill a while.
Atmosphere: 3
Food: 1
Service: 4
Apec Edog
This place is terrible for Service. Not the place to eat. The Management is Terrible always has to Argue with customers and have a bad Attitude Towards people when they come in for lunch….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Medium Caramel Sundae
Mikayla Best
Waited over 30 minutes that was cold and made wrong. Chicken strips came sauced - asked for plain, burger came covered in sauce - asked for without, fries came out cold and rubbery. When we got the burger remade, the patties has obviously been sitting a while because they felt like hockey pucks. They didn’t know who ordered what and were wandering the lobby trying to find who had what order. When people are consistently waiting over 25 minutes for food, it becomes an issue.I feel like I could have gone to a proper sit down restaurant for lunch and gotten better service for how much we spent there today. What a waste of $45
Went there for lunch with my family at 11:30, thought it was going to be a pretty quick lunch since it was super slow in there. We then had to repeat our order 3 separate times, we finally got our food at around 12:10 and the order was wrong and cold. Normally I’m not one to post reviews about business”s but we had such terrible service and they where rude and didn’t care or pay attention to anything customers where saying. 2 other customers that came in after, walked out because of the service and time it took. Too bad the old owner sold it, it’s gone downhill since. I will never be returning
Atmosphere: 1
Food: 1
Service: 1
Gray Coh
You can't go wrong with Dairy Queen, especially this one.They have lots of varieties of ice cream and treats.Their service is kind. And the food is hot, fresh, and delicious.??
Atmosphere: 5
Food: 5
Service: 5
Ziah Jackson
I ordered a peanut pie blizzard and after the first few bites off the top (which was missing the whipped cream as advertised) it was clear the bottom 80% of the cup had been filled with soft serve ice cream. Not blizzard ice cream and certainly no pb cups. I would’ve gone to McDonald’s if I was after a soft serve. I’ve been to many DQs across Canada (shoutout to Woodstock in New Brunswick top tier) but this was very disappointing. DQ I expected better and will not be back!
Atmosphere: 2
Food: 1
Service: 2
Sarah Stewart
Extremely kind workers, the gentleman and kind lady that helped me was fantastic. Best DQ in B.C. amazing cake decorating skills :)
Atmosphere: 5
Food: 5
Service: 5
Braeden Stanley
Horrible restaurant. Food is alright, but was made to urinate outside because they refused to open their
Cashier had poor attitude when I complained that my order had not been filled out correctly. Don't come here anymore it's garbage now, even more than before.
Edited to add: I'm never coming back; there will be no more chances for DQ in Castlegar. Service was much slower than it should have been, they didn't listen to our order properly, and gave a terrible attitude when I attempted to have my order fixed. I've heard numerous complaints, gave you the benefit of the doubt, and you delivered the poorest
"DQ experience" I have ever had across all of Canada. Don't buy here, not even for something "cheap" or "greasy" or "easy". You'll still have the worst experience imaginable at a DQ.
Atmosphere: 1
Food: 1
Service: 1
All ways good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Choco Brownie Extreme Blizzard Treat
First time eating here in some time.
There was only one table waiting for food, the others were waiting on ice cream treats. Only about 1/4 capacity.
Wait times were like 20 min for two burgers and fries. Order was wrong when delivered, took 7 more minutes to get it corrected. Poutine gravy not hot enough to melt the cheese.
Tables and floor were dirty. Shoes sticking to floor in front of pop machine.
Unfortunate. Hopefully it gets better there.
Atmosphere: 2
Food: 3
Service: 2
I have generally avoided the Castlegar DQ because I've never been able to get a quick meal there, but I hadn't been there in a long time so figured I'd suck it up and wait. This was a Saturday for dinner, and they were somewhat busy. Although, after finally getting my takeout meal I realized they only looked busy because of how slow the service was. I waited in line (only 3 people in front of me) for just under 15 minutes. After ordering I waited another 30 minutes for my order (2 hamburgers and fries). That is a 45 minute wait from entering to leaving... It's not an exaggeration when I say I could have gone to almost any sit-down restaurant in Castlegar, and ordered a burger and eaten it and been on my way in less time that this. Also, when a basic burger and fries now costs $16 minimum at DQ, it's nearly the same price to go to a real restaurant anyway.
The meal I left with was fine. I have no complaints there. But, this is the last time I will ever go to this DQ again in my life. As I stood waiting for my order, seeing at least half a dozen people say their ice cream orders were wrong, I couldn't help but think it was a joke. The girls at the front seemed to be moving quick, but kept getting the ice cream orders wrong. The guys in the kitchen were moving without any hurry. It was obvious they couldn't care less about getting on top of the orders. There was about 25 orders put in while I was there (this includes the orders already in when I arrived). About half of these were simply for ice cream, which means there were roughly a dozen orders for burgers in 45 minutes, and that was as fast as they could get them out. This is so far from fast food it's not even funny. If you absolutely must have a DQ burger, then prepare to wait, or maybe try Trail. The drive there might be faster.
Atmosphere: 1
Food: 4
Service: 1
Watched an employee drop a stack of food wrappers all over the floor, pick them up, and put them back on the rack to wrap food. Pretty disgusting. Ice cream was good though
Food is hot, freshly cooked. The service is friendly and polite.
Enjoyable place to eat.
Atmosphere: 5
Food: 5
Service: 5
Love the soft serve ice cream.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Medium Caramel Sundae
Just had the nastiest burger that tasted like soap. I used to think highly of you guys and now I am totally turned off and grossed out. This place has been going down hill a while.
Atmosphere: 3
Food: 1
Service: 4
This place is terrible for Service. Not the place to eat. The Management is Terrible always has to Argue with customers and have a bad Attitude Towards people when they come in for lunch….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Medium Caramel Sundae
Waited over 30 minutes that was cold and made wrong. Chicken strips came sauced - asked for plain, burger came covered in sauce - asked for without, fries came out cold and rubbery. When we got the burger remade, the patties has obviously been sitting a while because they felt like hockey pucks. They didn’t know who ordered what and were wandering the lobby trying to find who had what order. When people are consistently waiting over 25 minutes for food, it becomes an issue.I feel like I could have gone to a proper sit down restaurant for lunch and gotten better service for how much we spent there today. What a waste of $45
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went there for lunch with my family at 11:30, thought it was going to be a pretty quick lunch since it was super slow in there. We then had to repeat our order 3 separate times, we finally got our food at around 12:10 and the order was wrong and cold. Normally I’m not one to post reviews about business”s but we had such terrible service and they where rude and didn’t care or pay attention to anything customers where saying. 2 other customers that came in after, walked out because of the service and time it took. Too bad the old owner sold it, it’s gone downhill since. I will never be returning
Atmosphere: 1
Food: 1
Service: 1
You can't go wrong with Dairy Queen, especially this one.They have lots of varieties of ice cream and treats.Their service is kind. And the food is hot, fresh, and delicious.??
Atmosphere: 5
Food: 5
Service: 5
I ordered a peanut pie blizzard and after the first few bites off the top (which was missing the whipped cream as advertised) it was clear the bottom 80% of the cup had been filled with soft serve ice cream. Not blizzard ice cream and certainly no pb cups. I would’ve gone to McDonald’s if I was after a soft serve. I’ve been to many DQs across Canada (shoutout to Woodstock in New Brunswick top tier) but this was very disappointing. DQ I expected better and will not be back!
Atmosphere: 2
Food: 1
Service: 2
Extremely kind workers, the gentleman and kind lady that helped me was fantastic. Best DQ in B.C. amazing cake decorating skills :)
Atmosphere: 5
Food: 5
Service: 5
Horrible restaurant. Food is alright, but was made to urinate outside because they refused to open their
Atmosphere: 1
Food: 1
Service: 1
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