I ordered a dairy-free black forest cake online for my wife's birthday. The order page, text message, and email all told me it would be ready by 4:30 the next day. So I went to pick it up at that time. The cake wasn't ready, and I was told they don't make cakes that quickly. Why was I told a specific time and date if it wasn't going to be ready? I wasted a trip, and there was no cake on my wife's birthday. If I had known that the bakery's information was inaccurate, I wouldn't have bought the product, and would have made other arrangements. I picked up the cake the day after, and it was good, but I'm disappointed at how misleading the website and messages were.
Edit: Travis followed up and resolved the issue while also kindly giving me a gift card. I have increased my rating accordingly.
Nicole Mehner
Absolutely amazing! I've been a customer since I moved to chilliwack in 2019, and they had the small tiny bakery shop across from McDonald's. It's amazing to have seen them grow and run a larger bakery now, still in walking distance! Their pasties, bread, and artichoke dip never disappoint. I always recommend to neighbors and residents of chilliwack!
Elle Kentin
Was thrilled to see they had packages of shortbread cookies followed by disappointment when I tasted them. It was a bland cookie with none of that unique shortbread taste or texture
Wiredin Canada (Nonononono)
Great selection of baked goods and treats.They are always polite/professional and eager to help. Everything we have purchased over the years has been very good quality has not gone down at all they are consistent.
Baked treats are next level, we on occasion do a large purchase of treats for family friends and us, always delicious fresh and well presented!!
Great job Benanna you guys are a fave place to shop for our baked needs!!
Susan
Ordered their cakes for my wedding , they were amazing (as they always are) . Not one piece left at the end of the night!
Cynty H
Love their sourdough
Cherish Wierenga
One of my family members can't have dairy and everytime they come visit I order a cake for them from Benanna Bakery. It is always delicious, and so light and tasty you cannot tell that it is dairy free. In fact, it usually gets eaten up by everyone because the presentation is so beautiful and it tastes so good nobody guesses that it doesn't have dairy! Highly reccomend!
Barbara Peters
Friendly, helpful staff. Excellent baking. Great to get updates.
Marissa Andrea Sellmer
I moved to Chilliwack 4 years ago and have been a loyal customer of Benanna Bakery since. The products itself are great, however due to the lack of customer service and respect I will not be returning. I purchased a salted caramel mouse a couple times and there was no nuts inside. The other day I picked up one, and there was full chunks of nuts inside. This isn’t my primary issue- however when I messaged Benanna Bakery on Instagram to ask if there was always nuts because last time I bought it there 100% wasn’t, their reply was extremely rude and careless. Maybe I’m allergic? There’s no use of the word “nuts” in the label for this product or the description and they didn’t tell me either. I didn’t expect full chunks in a mouse product. Things happen, but how this company treated me over it was extremely rude. I replied to them on social media and suggested maybe they should change the label to let people know what’s actually inside and they read it immediately and didn’t reply back to me. That’s all it takes in these days to lose a loyal customer and I will not ever recommend them anymore and will continue to share my experience of being ignored from asking an honest question. Shopping at a bakery is becoming a luxury in these expensive times, and I’m definitely not going to shop at one that has such a lack of customer service. It doesn’t take much to say “ sorry, it does have nuts I should change the sign, you’re right” It’s pretty pathetic to go live on social and beg for customers to come clean out the shelves because you over baked or whatever and then have no decency to simply have a conversation on Instagram when someone is concerned about something. Will be taking my business to Cabin Fever Junction. Unliked, unfollowed.
A beautiful little bakery, right in the heart of old downtown. Reasonable prices, and fun weekly sales. Their cupcakes are to die for. Recommended, 5/5 stars!
Atmosphere: 5
Food: 5
Service: 5
Eliza Davies
Benanna has been my go to Bakery for many years now. From the fresh baked bread and amazing pastries, to custom order cakes, I have never been disappointed. Their service is amazing and their food tastes so good.
Atmosphere: 5
Food: 5
Service: 5
Tanya Steberl
Every time I go into Benanna Bakery I get warmly welcomed with a smile! Love the treats they offer and the breads are equally amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Focaccia
Sarah Vandekerckhove
My go to place. Amazing staff and customer service. Plus delicious goods
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisan Sourdough
Bryan Floris
Great local business. Amazing fresh sourdough. They run awesome promotions, even $2 items on Thursday. Get in there fast, and don’t be bitter when you don’t make it in time and leave fake reviews! Support local and this is an amazing business to support.
I ordered a dairy-free black forest cake online for my wife's birthday. The order page, text message, and email all told me it would be ready by 4:30 the next day. So I went to pick it up at that time. The cake wasn't ready, and I was told they don't make cakes that quickly. Why was I told a specific time and date if it wasn't going to be ready? I wasted a trip, and there was no cake on my wife's birthday. If I had known that the bakery's information was inaccurate, I wouldn't have bought the product, and would have made other arrangements. I picked up the cake the day after, and it was good, but I'm disappointed at how misleading the website and messages were.
Edit: Travis followed up and resolved the issue while also kindly giving me a gift card. I have increased my rating accordingly.
Absolutely amazing!
I've been a customer since I moved to chilliwack in 2019, and they had the small tiny bakery shop across from McDonald's. It's amazing to have seen them grow and run a larger bakery now, still in walking distance!
Their pasties, bread, and artichoke dip never disappoint.
I always recommend to neighbors and residents of chilliwack!
Was thrilled to see they had packages of shortbread cookies followed by disappointment when I tasted them. It was a bland cookie with none of that unique shortbread taste or texture
Great selection of baked goods and treats.They are always polite/professional and eager to help. Everything we have purchased over the years has been very good quality has not gone down at all they are consistent.
Baked treats are next level, we on occasion do a large purchase of treats for family friends and us, always delicious fresh and well presented!!
Great job Benanna you guys are a fave place to shop for our baked needs!!
Ordered their cakes for my wedding , they were amazing (as they always are) . Not one piece left at the end of the night!
Love their sourdough
One of my family members can't have dairy and everytime they come visit I order a cake for them from Benanna Bakery. It is always delicious, and so light and tasty you cannot tell that it is dairy free. In fact, it usually gets eaten up by everyone because the presentation is so beautiful and it tastes so good nobody guesses that it doesn't have dairy! Highly reccomend!
Friendly, helpful staff. Excellent baking. Great to get updates.
I moved to Chilliwack 4 years ago and have been a loyal customer of Benanna Bakery since. The products itself are great, however due to the lack of customer service and respect I will not be returning. I purchased a salted caramel mouse a couple times and there was no nuts inside. The other day I picked up one, and there was full chunks of nuts inside. This isn’t my primary issue- however when I messaged Benanna Bakery on Instagram to ask if there was always nuts because last time I bought it there 100% wasn’t, their reply was extremely rude and careless. Maybe I’m allergic? There’s no use of the word “nuts” in the label for this product or the description and they didn’t tell me either. I didn’t expect full chunks in a mouse product. Things happen, but how this company treated me over it was extremely rude. I replied to them on social media and suggested maybe they should change the label to let people know what’s actually inside and they read it immediately and didn’t reply back to me. That’s all it takes in these days to lose a loyal customer and I will not ever recommend them anymore and will continue to share my experience of being ignored from asking an honest question. Shopping at a bakery is becoming a luxury in these expensive times, and I’m definitely not going to shop at one that has such a lack of customer service. It doesn’t take much to say “ sorry, it does have nuts I should change the sign, you’re right” It’s pretty pathetic to go live on social and beg for customers to come clean out the shelves because you over baked or whatever and then have no decency to simply have a conversation on Instagram when someone is concerned about something. Will be taking my business to Cabin Fever Junction. Unliked, unfollowed.
Great cakes, variations
Atmosphere: 5
Food: 5
Restaurantji Recommends
A beautiful little bakery, right in the heart of old downtown. Reasonable prices, and fun weekly sales. Their cupcakes are to die for. Recommended, 5/5 stars!
Atmosphere: 5
Food: 5
Service: 5
Benanna has been my go to Bakery for many years now. From the fresh baked bread and amazing pastries, to custom order cakes, I have never been disappointed. Their service is amazing and their food tastes so good.
Atmosphere: 5
Food: 5
Service: 5
Every time I go into Benanna Bakery I get warmly welcomed with a smile! Love the treats they offer and the breads are equally amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Focaccia
My go to place. Amazing staff and customer service. Plus delicious goods
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisan Sourdough
Great local business. Amazing fresh sourdough. They run awesome promotions, even $2 items on Thursday. Get in there fast, and don’t be bitter when you don’t make it in time and leave fake reviews! Support local and this is an amazing business to support.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisan Sourdough, Always Fresh, Rosemary Olive Oil Sourdough
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