I moved to Chilliwack 4 years ago and have been a loyal customer of Benanna Bakery since. The products itself are great, however due to the lack of customer service and respect I will not be returning. I purchased a salted caramel mouse a couple times and there was no nuts inside. The other day I picked up one, and there was full chunks of nuts inside. This isn’t my primary issue- however when I messaged Benanna Bakery on Instagram to ask if there was always nuts because last time I bought it there 100% wasn’t, their reply was extremely rude and careless. Maybe I’m allergic? There’s no use of the word “nuts” in the label for this product or the description and they didn’t tell me either. I didn’t expect full chunks in a mouse product. Things happen, but how this company treated me over it was extremely rude. I replied to them on social media and suggested maybe they should change the label to let people know what’s actually inside and they read it immediately and didn’t reply back to me. That’s all it takes in these days to lose a loyal customer and I will not ever recommend them anymore and will continue to share my experience of being ignored from asking an honest question. Shopping at a bakery is becoming a luxury in these expensive times, and I’m definitely not going to shop at one that has such a lack of customer service. It doesn’t take much to say “ sorry, it does have nuts I should change the sign, you’re right” It’s pretty pathetic to go live on social and beg for customers to come clean out the shelves because you over baked or whatever and then have no decency to simply have a conversation on Instagram when someone is concerned about something. Will be taking my business to Cabin Fever Junction. Unliked, unfollowed.
Pradeep Teregowda
Great cakes, variations
Atmosphere: 5
Food: 5
Sara Marie
A beautiful little bakery, right in the heart of old downtown. Reasonable prices, and fun weekly sales. Their cupcakes are to die for. Recommended, 5/5 stars!
Atmosphere: 5
Food: 5
Service: 5
Eliza Davies
Benanna has been my go to Bakery for many years now. From the fresh baked bread and amazing pastries, to custom order cakes, I have never been disappointed. Their service is amazing and their food tastes so good.
Atmosphere: 5
Food: 5
Service: 5
Tanya Steberl
Every time I go into Benanna Bakery I get warmly welcomed with a smile! Love the treats they offer and the breads are equally amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Focaccia
Sarah Vandekerckhove
My go to place. Amazing staff and customer service. Plus delicious goods
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisan Sourdough
Bryan Floris
Great local business. Amazing fresh sourdough. They run awesome promotions, even $2 items on Thursday. Get in there fast, and don’t be bitter when you don’t make it in time and leave fake reviews! Support local and this is an amazing business to support.
I've been a few times and I've loved everything but my favourite is the sourdough 🤤. It's baked to crisp perfection! I love that it's locally owned and prices are very reasonable. Definitely get your sweets & breads from this great bakery!
It's disgusting!!! Too late for this again this needs to be sent one to two days beforehand myself and other seniors cannot buy it now. It's very bad service!!! They keep on sending sales on the morning of, instead of a day or two ahead of time (properly) so that people can actually go there. And this is after they have been notified a couple of times that they are doing it wrong. It's Completely Disgraceful service!!!
Friendly, helpful & fantastic rewards! Clean and organized. Great covid precautions.
Update to my review from a few years ago: I was so happy to find a dairy free cake for my husband to enjoy. It was delicious and tasted so much like a regular cake... I don't think weI would've known the difference if I hadn't ordered it). Four of us had some, and we all loved it. Cake prices are fantastic.
The only thing I was a little bit unhappy about was that they charge mandatory $.25 "bag fee" for online orders but then don't provide a bag (we bring our own bags anyway so the fee shouldn't be mandatory, especially when not providing one). But just a "little" issue from a wonderful bakery.
Dietary restrictions: They offer yummy dairy free cakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Cake, Raspberry Mousse Cake, Artisan Sourdough
Tessa Brown
The baked goods here are delicious and remind me of the baked treats my Dutch grandma used to buy us. Vanilla slice is my fave 🤤
Atmosphere: 5
Food: 5
Service: 5
Darrell Lindhout
Stopped in after a busy week for some fresh sweets. The quality and service are top notch. The hard work the owners put in daily doesn't go unnoticed. Beautiful little bakery with ample parking in the rear of the store. Please support local businesses like this who give back.
Atmosphere: 5
Food: 5
Service: 5
Sandra Stam
I love how innovative Travis & Rebecca are - there are traditional treats available each season but also new ones that they haven't offered before. And they're all delicious!
I moved to Chilliwack 4 years ago and have been a loyal customer of Benanna Bakery since. The products itself are great, however due to the lack of customer service and respect I will not be returning. I purchased a salted caramel mouse a couple times and there was no nuts inside. The other day I picked up one, and there was full chunks of nuts inside. This isn’t my primary issue- however when I messaged Benanna Bakery on Instagram to ask if there was always nuts because last time I bought it there 100% wasn’t, their reply was extremely rude and careless. Maybe I’m allergic? There’s no use of the word “nuts” in the label for this product or the description and they didn’t tell me either. I didn’t expect full chunks in a mouse product. Things happen, but how this company treated me over it was extremely rude. I replied to them on social media and suggested maybe they should change the label to let people know what’s actually inside and they read it immediately and didn’t reply back to me. That’s all it takes in these days to lose a loyal customer and I will not ever recommend them anymore and will continue to share my experience of being ignored from asking an honest question. Shopping at a bakery is becoming a luxury in these expensive times, and I’m definitely not going to shop at one that has such a lack of customer service. It doesn’t take much to say “ sorry, it does have nuts I should change the sign, you’re right” It’s pretty pathetic to go live on social and beg for customers to come clean out the shelves because you over baked or whatever and then have no decency to simply have a conversation on Instagram when someone is concerned about something. Will be taking my business to Cabin Fever Junction. Unliked, unfollowed.
Great cakes, variations
Atmosphere: 5
Food: 5
A beautiful little bakery, right in the heart of old downtown. Reasonable prices, and fun weekly sales. Their cupcakes are to die for. Recommended, 5/5 stars!
Atmosphere: 5
Food: 5
Service: 5
Benanna has been my go to Bakery for many years now. From the fresh baked bread and amazing pastries, to custom order cakes, I have never been disappointed. Their service is amazing and their food tastes so good.
Atmosphere: 5
Food: 5
Service: 5
Every time I go into Benanna Bakery I get warmly welcomed with a smile! Love the treats they offer and the breads are equally amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Focaccia
My go to place. Amazing staff and customer service. Plus delicious goods
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisan Sourdough
Great local business. Amazing fresh sourdough. They run awesome promotions, even $2 items on Thursday. Get in there fast, and don’t be bitter when you don’t make it in time and leave fake reviews! Support local and this is an amazing business to support.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisan Sourdough, Always Fresh, Rosemary Olive Oil Sourdough
I've been a few times and I've loved everything but my favourite is the sourdough 🤤. It's baked to crisp perfection!
I love that it's locally owned and prices are very reasonable.
Definitely get your sweets & breads from this great bakery!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisan Sourdough, Always Fresh
My favorite bakery in town 🤍
Atmosphere: 5
Food: 5
Service: 5
It's disgusting!!! Too late for this again this needs to be sent one to two days beforehand myself and other seniors cannot buy it now. It's very bad service!!! They keep on sending sales on the morning of, instead of a day or two ahead of time (properly) so that people can actually go there. And this is after they have been notified a couple of times that they are doing it wrong. It's Completely Disgraceful service!!!
Service: 1
Restaurantji Recommends
Friendly, helpful & fantastic rewards! Clean and organized. Great covid precautions.
Update to my review from a few years ago: I was so happy to find a dairy free cake for my husband to enjoy. It was delicious and tasted so much like a regular cake... I don't think weI would've known the difference if I hadn't ordered it). Four of us had some, and we all loved it. Cake prices are fantastic.
The only thing I was a little bit unhappy about was that they charge mandatory $.25 "bag fee" for online orders but then don't provide a bag (we bring our own bags anyway so the fee shouldn't be mandatory, especially when not providing one). But just a "little" issue from a wonderful bakery.
Dietary restrictions: They offer yummy dairy free cakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Cake, Raspberry Mousse Cake, Artisan Sourdough
The baked goods here are delicious and remind me of the baked treats my Dutch grandma used to buy us. Vanilla slice is my fave 🤤
Atmosphere: 5
Food: 5
Service: 5
Stopped in after a busy week for some fresh sweets. The quality and service are top notch. The hard work the owners put in daily doesn't go unnoticed. Beautiful little bakery with ample parking in the rear of the store. Please support local businesses like this who give back.
Atmosphere: 5
Food: 5
Service: 5
I love how innovative Travis & Rebecca are - there are traditional treats available each season but also new ones that they haven't offered before. And they're all delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Turnover, Cranberry Sourdough, Raspberry Mousse Cake, Artisan Sourdough, Vanilla Slice
The best sourdough bread I have ever had!😍 their other baking is so amazing too! We will be having their dinner rolls for Thanksgiving this year!
Atmosphere: 5
Food: 5
Service: 5
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