I love the food and order from here way too often š
K Ren
After receiving a complimentary invite to return after a previous unimpressive dinner, I did and this time the service was no better. My pizza was okay but dry and our server never delivered the garlic toast with the pasta order (I didnāt realize it should have come with toast until I saw it on the bill at the end of the meal). Drinks when we were seated, then never offered again.
If I didnāt feel totally taken advantage of by this restaurant for charging the prices they do for poor food quality and even worse service ā¦ Iād feel sorry for them!
Reviews are terrible and customers are complaining of the same issues over and over again and yet nothing changes.
This location is on a strip where there are lots of other dining out choices. If this were my livelihood Iād be making some changes!
Atmosphere: 3
Food: 1
Service: 1
Jeremy Kaastra
Food was absolutely horrible. My burger was overcooked and hard. My fries were cold , my wife's Alfredo was very dry and bland The only good part was the Triple Play appetizer that was cooked great. When I spoke to a server for ketchup upon delivery of food to table the waiter walked away and was not seen for 15 minutes , when a server finally came up the food was beyond colder
Was not impressed at all , would come here often for the appetizers for my wife's cravings. But not anymore. Literally the worst date night we have ever had in terms of service and food
Atmosphere was ok-ish To be honest I even asked for help rectifying this with a 3rd server who decided to join the terrible service parade and she brought out a plate of fries that were almost as cold I don't know what to say other then not impressed Worst 80 some odd dollars I ever spent
Atmosphere: 3
Food: 1
Service: 1
Gaurang Nazar
Stars are only for ambience. Food not at all great though prices are high. Server took order once and just disappeared after that. Food took ages to come to table even when the order was very small and simple. Chicken tenders were quite hard. My daughter's cheese pizza was overdone. They didn't take one order I clearly mentioned and then it took long to come. My wife asked for extra plates and someone told her they didn't have any! One server later got them though . They just did the billing even when we were not done and then again disappeared. My daughter wanted water after meal and I had to tell her we will go home and have it because our server had just disappeared. Not going to visit this place again!
Photoshopxman
Food was lukewarm at best when it came out. Ordered ribs and hardly any BBQ sauce. When asked for more sauce, it was cold making the ribs cold. The server did replace the cold fries and cold garlic bread, but overall, not a great food experience.
Atmosphere: 3
Food: 2
Service: 3
Jeremy Browning
Service has unfortunately disappeared at this location. Food takes forever. The waitress was nice but extremely overwhelmed. Food came out under cooked and cold. With the price of eating out these days itās a better idea to take your hard earned money elsewhere. This was not the BPās of old.
Atmosphere: 1
Food: 1
Service: 1
Alex Wagstaff
Honestly I donāt have anything great to say about this Boston pizza. The service was absolutely terrible. We waited for over an hour just to get a few individual pizzas and a poutine. Also didnāt get the right drink order. The servers hardly ever came over to check in and we ended up taking our food to go. I wouldnāt return to this location. This place needs a whole revamp if they wanna keep the doors open.
Atmosphere: 1
Food: 3
Service: 1
Korgae Scales
In town for an event. Absolutely the worst experience at a Boston Pizza. I understand being short staffed, but when a server sits us, they take a responsibility to at least serve us. Waited 35 mins and no one even bothered to take our drink order. Literally left and went to Earls. Had a drink order within 5 mins of sitting us at a table.
Skip BP- and go straight to Earls.
Atmosphere: 1
Service: 1
Mom OfMany
We have never had a worse experience at Boston Pizza than we did on Tuesday evening. When we showed up the rush had already ended, there were tons of tables and yet the host (young male) asked us to wait while he cleaned a table, acting as if all the other tables were taken when again it was NOT busy. When he finally came back he walked my spouse and I over to a table for 6ā¦ it was just the two of us and we prefer to sit in a booth but we werenāt given a choice and were told he would be right back with cutlery. He never came back even though he came into the section we were sat in a few times to chat with the few tables that were occupied. However, the worst part was the male server. Never have I EVER had such horrible service, or shall I say lack there of. We are very patient people but watching a server come in and help the other tables in his section but not greet us or come over to us even once in 20 minutes was disgusting. He brought a bill to a fellow two tables over from us and proceeded to have a conversation about his welding job that continued past him paying the bill. The table next to him then asked for their bill and asked for it to be separated. Now at this point he knew we were there, we tried waving him over and was ignored. But when he came back with the other tables bills we were thinking we were finally going to get our order taken - and again at this point we are in an oversized table with no cutlery, no drinks, not even an acknowledgement in TWENTY MINUTES. So coming back to the table of two who wanted their bills split, he had split them incorrectly and headed back to the kitchen area, again with out helping us at all. At this point we were fed up and walked out and over to Mr Mikeās across the street and had a wayyyy better experience over there where we were actually served.
Then to make things worse we tried to order Boston pizza tonight for dinner through skip the dishes since we learned we wonāt get served going on. Well once again they take little to no care to ensure our entire order is in the bag before sending it out for delivery. They ALWAYS forget something. In previous attempts they have forgotten entire meals and even a medium pizza. Tonight they forgot both of our kids side dishes, giving them only a partial meal. On top of that it clearly states when you get wings you get carrots and celery. On skip the dishes it gives you a chance to opt out of the carrots and celery and I NEVER opt out yet I NEVER get my veggies. Why are you skimping on something as simple as carrots and celery?! This location seriously needs a staff overhaul because I shouldnāt have to constantly worry about them forgetting things. Do better Boston pizza you literally have a slip infront of you telling you what needs to be in the bag it shouldnāt be that hard to follow along. But from our Tuesday experience we get the impression they have no interest in repeat customers. Very disappointed considering I love a lot of their food and shouldnāt have to choose alternatives because they canāt do their basic job.
Atmosphere: 1
Service: 1
Francisco Barros
Really bad experience. I went with my family and it took ages just to get our drinks, and then even longer to get the food. My drink came with salt inside and when I told the manager, they just said āsometimes happensā like it was no big deal. The atmosphere felt unfriendly and stressful the whole time. Definitely not a place Iād go back to or recommend if you want to relax and enjoy a meal with your family.
Awesome staff. Great cook our food was hot and delicious š
Atmosphere: 5
Food: 5
Service: 5
Billy Harry
āāāāā Disappointing Dining Experience ā From a Disappointed First Nation Customer
As a First Nation customer I was really disappointed with the quality for the price. The $25 beef nachos came out burnt and dry with very little beef, the Philly cheesesteak beef dip had barely any meat (mostly just the onion rings inside the sandwich), and the kids chicken strips were overcooked.
When we brought it up, the manager Aden was polite and Kim who seemed to be in charge of the kitchen said they weigh the meat It still didnāt seem right for what we received especially at these prices.
To make things worse I was told I could only finish my beer if I ordered more food. I told them Iād rather just send it back, paid the bill and threw it in the garbage on my way out. I told them I wouldnāt be returning and I meant it.
As a proud First Nation community member I always try to support local businesses but this experience was really disappointing. I hope management takes this feedback seriously and makes some changes.
Atmosphere: 1
Food: 1
Service: 1
Jordan MacDonald
Place literally stinks of rats. Left without ordering.
I love the food and order from here way too often š
After receiving a complimentary invite to return after a previous unimpressive dinner, I did and this time the service was no better. My pizza was okay but dry and our server never delivered the garlic toast with the pasta order (I didnāt realize it should have come with toast until I saw it on the bill at the end of the meal). Drinks when we were seated, then never offered again.
If I didnāt feel totally taken advantage of by this restaurant for charging the prices they do for poor food quality and even worse service ā¦ Iād feel sorry for them!
Reviews are terrible and customers are complaining of the same issues over and over again and yet nothing changes.
This location is on a strip where there are lots of other dining out choices. If this were my livelihood Iād be making some changes!
Atmosphere: 3
Food: 1
Service: 1
Food was absolutely horrible. My burger was overcooked and hard. My fries were cold , my wife's Alfredo was very dry and bland
The only good part was the Triple Play appetizer that was cooked great.
When I spoke to a server for ketchup upon delivery of food to table the waiter walked away and was not seen for 15 minutes , when a server finally came up the food was beyond colder
Was not impressed at all , would come here often for the appetizers for my wife's cravings. But not anymore. Literally the worst date night we have ever had in terms of service and food
Atmosphere was ok-ish
To be honest I even asked for help rectifying this with a 3rd server who decided to join the terrible service parade and she brought out a plate of fries that were almost as cold
I don't know what to say other then not impressed
Worst 80 some odd dollars I ever spent
Atmosphere: 3
Food: 1
Service: 1
Stars are only for ambience. Food not at all great though prices are high. Server took order once and just disappeared after that. Food took ages to come to table even when the order was very small and simple. Chicken tenders were quite hard. My daughter's cheese pizza was overdone. They didn't take one order I clearly mentioned and then it took long to come. My wife asked for extra plates and someone told her they didn't have any! One server later got them though . They just did the billing even when we were not done and then again disappeared. My daughter wanted water after meal and I had to tell her we will go home and have it because our server had just disappeared. Not going to visit this place again!
Food was lukewarm at best when it came out. Ordered ribs and hardly any BBQ sauce. When asked for more sauce, it was cold making the ribs cold. The server did replace the cold fries and cold garlic bread, but overall, not a great food experience.
Atmosphere: 3
Food: 2
Service: 3
Service has unfortunately disappeared at this location. Food takes forever. The waitress was nice but extremely overwhelmed. Food came out under cooked and cold. With the price of eating out these days itās a better idea to take your hard earned money elsewhere. This was not the BPās of old.
Atmosphere: 1
Food: 1
Service: 1
Honestly I donāt have anything great to say about this Boston pizza. The service was absolutely terrible. We waited for over an hour just to get a few individual pizzas and a poutine. Also didnāt get the right drink order. The servers hardly ever came over to check in and we ended up taking our food to go. I wouldnāt return to this location. This place needs a whole revamp if they wanna keep the doors open.
Atmosphere: 1
Food: 3
Service: 1
In town for an event. Absolutely the worst experience at a Boston Pizza. I understand being short staffed, but when a server sits us, they take a responsibility to at least serve us. Waited 35 mins and no one even bothered to take our drink order. Literally left and went to Earls. Had a drink order within 5 mins of sitting us at a table.
Skip BP- and go straight to Earls.
Atmosphere: 1
Service: 1
We have never had a worse experience at Boston Pizza than we did on Tuesday evening. When we showed up the rush had already ended, there were tons of tables and yet the host (young male) asked us to wait while he cleaned a table, acting as if all the other tables were taken when again it was NOT busy. When he finally came back he walked my spouse and I over to a table for 6ā¦ it was just the two of us and we prefer to sit in a booth but we werenāt given a choice and were told he would be right back with cutlery. He never came back even though he came into the section we were sat in a few times to chat with the few tables that were occupied. However, the worst part was the male server. Never have I EVER had such horrible service, or shall I say lack there of. We are very patient people but watching a server come in and help the other tables in his section but not greet us or come over to us even once in 20 minutes was disgusting. He brought a bill to a fellow two tables over from us and proceeded to have a conversation about his welding job that continued past him paying the bill. The table next to him then asked for their bill and asked for it to be separated. Now at this point he knew we were there, we tried waving him over and was ignored. But when he came back with the other tables bills we were thinking we were finally going to get our order taken - and again at this point we are in an oversized table with no cutlery, no drinks, not even an acknowledgement in TWENTY MINUTES. So coming back to the table of two who wanted their bills split, he had split them incorrectly and headed back to the kitchen area, again with out helping us at all. At this point we were fed up and walked out and over to Mr Mikeās across the street and had a wayyyy better experience over there where we were actually served.
Then to make things worse we tried to order Boston pizza tonight for dinner through skip the dishes since we learned we wonāt get served going on. Well once again they take little to no care to ensure our entire order is in the bag before sending it out for delivery. They ALWAYS forget something. In previous attempts they have forgotten entire meals and even a medium pizza. Tonight they forgot both of our kids side dishes, giving them only a partial meal. On top of that it clearly states when you get wings you get carrots and celery. On skip the dishes it gives you a chance to opt out of the carrots and celery and I NEVER opt out yet I NEVER get my veggies. Why are you skimping on something as simple as carrots and celery?! This location seriously needs a staff overhaul because I shouldnāt have to constantly worry about them forgetting things. Do better Boston pizza you literally have a slip infront of you telling you what needs to be in the bag it shouldnāt be that hard to follow along. But from our Tuesday experience we get the impression they have no interest in repeat customers. Very disappointed considering I love a lot of their food and shouldnāt have to choose alternatives because they canāt do their basic job.
Atmosphere: 1
Service: 1
Really bad experience. I went with my family and it took ages just to get our drinks, and then even longer to get the food. My drink came with salt inside and when I told the manager, they just said āsometimes happensā like it was no big deal. The atmosphere felt unfriendly and stressful the whole time. Definitely not a place Iād go back to or recommend if you want to relax and enjoy a meal with your family.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awesome staff. Great cook our food was hot and delicious š
Atmosphere: 5
Food: 5
Service: 5
āāāāā
Disappointing Dining Experience ā From a Disappointed First Nation Customer
As a First Nation customer I was really disappointed with the quality for the price. The $25 beef nachos came out burnt and dry with very little beef, the Philly cheesesteak beef dip had barely any meat (mostly just the onion rings inside the sandwich), and the kids chicken strips were overcooked.
When we brought it up, the manager Aden was polite and Kim who seemed to be in charge of the kitchen said they weigh the meat It still didnāt seem right for what we received especially at these prices.
To make things worse I was told I could only finish my beer if I ordered more food. I told them Iād rather just send it back, paid the bill and threw it in the garbage on my way out. I told them I wouldnāt be returning and I meant it.
As a proud First Nation community member I always try to support local businesses but this experience was really disappointing. I hope management takes this feedback seriously and makes some changes.
Atmosphere: 1
Food: 1
Service: 1
Place literally stinks of rats. Left without ordering.
Atmosphere: 1
I had take out and the food was excellent.
Food: 5
Service: 5
Extremely underwhelming service at this location.
Atmosphere: 1
Service: 1
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