We ordered the cheese and chicken club medium pizza each one was a masterpiece. The crust Perfectly crispy on the outside, soft and chewy on the inside. they use top-quality ingredients and put real passion into every pie
Rachael W
Extremely unprofessional management. When I found a chicken bone in my pizza, they tried to sweep it under the rug with a $50 credit rather than properly addressing it. Months later, I was wrongly accused of ordering again — even though it was my adult daughter who placed the order, against my advice. Despite that, they chose to ban our entire household. Unfortunately, this is the only nearby location, but we’ll now be driving to a different Panago going forward. It’s not worth the disrespect.
Ren
Avoid this location at all costs. They’ve made discriminatory and false accusations, going so far as to ban our entire household from ordering simply for raising valid concerns. If you have “too many complaints,” they punish you instead of improving their service. The quality here is poor — and their reviews reflect that. We’ll be picking up our pizzas from the Panago on Yale Road from now on. Much better service, and it actually deserves its higher rating.
Dan Mcmillan
One of the most unprofessional and rude managers work here, I believe he’s called Daniel, and unsure if he’s mentally challenged or not but his basic understanding of English is awful. I’m not surprised mistakes are being made under this management. I had an awful experience with mistakes on my pizza and garlic bread was awful, I was told I would get a replacement and drove 30 mins to get this, on arrival I was told by replacement he meant I can order it again at full cost. I was astounded at his lack of understanding of English vocabulary. A replacement is very different to brand new order. I’ve visited a lot of professional panago stores but this wasn’t one of them. Avoid this place until management changes.
Andrew Parker
I've been going to this one for a while and once and a while there's been a mistake, fine. But the last few times, I don't know if there's a different recipe or what, the new York deli is coming more like a poor pepperoni pizza, missing many vital toppings. After literally years of loving panago, in Surrey and White Rock and a short time in Chilliwack, I'll be heading to a different pizza store from now on. Panago charges the most for pizza, it better be coming as advertised instead of the disappointment you get when home and open the box. Sorry Panago.
Jules Thompson
The Vedder location in Chilliwack, BC always disappoints us. We are not local to Chilliwack so we call ahead to order on the way through and every single time we allow 15-30min before picking up but without fail, our order is never ready. Thus, making the order-ahead option utterly useless for a travelling family, resulting in us waiting longer and no compensation for our time offered. I keep trying to give this location opportunities to improve in their customer service hoping it’ll be different but each visit is insufficient and disappointing.
Jean Luc Fontaine
Decent pizza always the same nothing crazy but it seems to be consistent
HotCoco Diablo
employees are rude, pizza is good though
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cheesecake, Hawaiian, True Canadian, Italian Garlic Dip
Charlie Torio
I ordered the gluten free with plant based cheese - was very disappointed as there was hardly any sauce or cheese.
I liked the variety of pizzas, and the one I chose was delicious! The cinnamon breadsticks were rather dry, though. It was hard to order on the website, so I called instead. I ordered delivery, and it arrived hot. I'll order this pizza again.
Food: 4
Service: 4
Brad Henry
Very little sauce, shy on toppings near the crust and same with the cheese. Not enough with almost no cheddar.
Food: 1
Adele Buckley
I love the pizza here. Definitely the best in town. Very fast and efficient. Staff is super friendly. One thing. I’m not sure what’s in your jalapeño ranch but I can tell you I’m farting like crazy and not just me but my whole family. My house stinks but great pizza keep it up.
Atmosphere: 5
Food: 5
Service: 4
Erin
I've been ordering here for years.Panago is my favorite pizza because of the taste and quality of the ingredients.The staff at this location are always friendly and have always gone above and beyond to display good customer service.The few times there were mistakes with my order it was resolved right away and I have always been compensated fairly.I think his name is Mike, I forget but he might be the manager of this location, either way he has always been nothing but amazing to me and my family.I always recommend panago!
gurjant singh
i went to panago pizza i ordered vegetarian pizza but that lady made that pizza so horrible in taste and that lady behaviour was so rude
Vegetarian options: i went to panago pizza i ordered vegetarian pizza but that lady made that pizza so horrible in taste and that lady behaviour was so rude
We ordered the cheese and chicken club medium pizza each one was a masterpiece. The crust Perfectly crispy on the outside, soft and chewy on the inside. they use top-quality ingredients and put real passion into every pie
Extremely unprofessional management. When I found a chicken bone in my pizza, they tried to sweep it under the rug with a $50 credit rather than properly addressing it. Months later, I was wrongly accused of ordering again — even though it was my adult daughter who placed the order, against my advice. Despite that, they chose to ban our entire household. Unfortunately, this is the only nearby location, but we’ll now be driving to a different Panago going forward. It’s not worth the disrespect.
Avoid this location at all costs. They’ve made discriminatory and false accusations, going so far as to ban our entire household from ordering simply for raising valid concerns. If you have “too many complaints,” they punish you instead of improving their service. The quality here is poor — and their reviews reflect that. We’ll be picking up our pizzas from the Panago on Yale Road from now on. Much better service, and it actually deserves its higher rating.
One of the most unprofessional and rude managers work here, I believe he’s called Daniel, and unsure if he’s mentally challenged or not but his basic understanding of English is awful. I’m not surprised mistakes are being made under this management. I had an awful experience with mistakes on my pizza and garlic bread was awful, I was told I would get a replacement and drove 30 mins to get this, on arrival I was told by replacement he meant I can order it again at full cost. I was astounded at his lack of understanding of English vocabulary. A replacement is very different to brand new order. I’ve visited a lot of professional panago stores but this wasn’t one of them. Avoid this place until management changes.
I've been going to this one for a while and once and a while there's been a mistake, fine. But the last few times, I don't know if there's a different recipe or what, the new York deli is coming more like a poor pepperoni pizza, missing many vital toppings. After literally years of loving panago, in Surrey and White Rock and a short time in Chilliwack, I'll be heading to a different pizza store from now on. Panago charges the most for pizza, it better be coming as advertised instead of the disappointment you get when home and open the box. Sorry Panago.
The Vedder location in Chilliwack, BC always disappoints us. We are not local to Chilliwack so we call ahead to order on the way through and every single time we allow 15-30min before picking up but without fail, our order is never ready. Thus, making the order-ahead option utterly useless for a travelling family, resulting in us waiting longer and no compensation for our time offered. I keep trying to give this location opportunities to improve in their customer service hoping it’ll be different but each visit is insufficient and disappointing.
Decent pizza always the same nothing crazy but it seems to be consistent
employees are rude, pizza is good though
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cheesecake, Hawaiian, True Canadian, Italian Garlic Dip
I ordered the gluten free with plant based cheese - was very disappointed as there was hardly any sauce or cheese.
Food: 1
Joban was great, highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I liked the variety of pizzas, and the one I chose was delicious! The cinnamon breadsticks were rather dry, though. It was hard to order on the website, so I called instead. I ordered delivery, and it arrived hot. I'll order this pizza again.
Food: 4
Service: 4
Very little sauce, shy on toppings near the crust and same with the cheese. Not enough with almost no cheddar.
Food: 1
I love the pizza here. Definitely the best in town. Very fast and efficient. Staff is super friendly. One thing. I’m not sure what’s in your jalapeño ranch but I can tell you I’m farting like crazy and not just me but my whole family. My house stinks but great pizza keep it up.
Atmosphere: 5
Food: 5
Service: 4
I've been ordering here for years.Panago is my favorite pizza because of the taste and quality of the ingredients.The staff at this location are always friendly and have always gone above and beyond to display good customer service.The few times there were mistakes with my order it was resolved right away and I have always been compensated fairly.I think his name is Mike, I forget but he might be the manager of this location, either way he has always been nothing but amazing to me and my family.I always recommend panago!
i went to panago pizza i ordered vegetarian pizza but that lady made that pizza so horrible in taste and that lady behaviour was so rude
Vegetarian options: i went to panago pizza i ordered vegetarian pizza but that lady made that pizza so horrible in taste and that lady behaviour was so rude
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