Abusing Small Business Power – A Community Let Down
Review Body: This location is the definition of what’s wrong with small business ownership when it’s placed in the wrong hands. Let’s call it what it is:
– Racist and abusive behavior – Repeated unprofessional conduct – Sanitation concerns that should be reported – Hostile environment created by the owner and their family
It’s not just one bad experience — this is a pattern, and the community knows it. I’ve personally heard dozens of similar stories from both customers and past employees. This isn’t leadership — it’s exploitation.
The same individuals behind this Pizza Hut also own the nearby Arby’s. Sadly, the same toxic culture has spread there too.
If you care about decency, respect, and community standards, do not support this franchise while it remains under current ownership. Let’s hold them accountable and restore dignity to local business.
To Pizza Hut & Arby’s corporate: You’re losing customer trust by allowing this to continue. Step in. Investigate. Remove these franchisees.
Signed, A former loyal customer who wants better for our town.
Grace Shenberger
As far as Arby’s goes definitely a 5 star. Clean everything and good quick service!
Jocelyn Brewer
Food was good,
Jonathan Bennison
This Arby's was extremely clean. The bathrooms were pristine. The lobby was immaculate.
We are a family of 4, and we had some serious roadside emergency car mechanical breakdown stress that day.
But Arby's was a highlight.
And the food was what we know and love from Arby's.
The service though, was exceptional. Really a welcome sanctuary in the middle of a stressful day.
Got us fed rested fueled and back on the road. We drove, 15 hours and had a 3 hour mechanical delay.
Philip Stubbs
We don't have an Arby's where we live so I enjoy the one at Cranbrook very much.
Kyle
Fav spot for fast food. Super friendly staff!
Mykii Kasumi
Yummy food it got me hungry for more 🤤 I order a bunch the other day, she was so patient with me while I was looking at the menu
Jason Alderson
Overall excellent experience. Food was hot and fresh, service was great. The young lady working the front counter [never got her name, she does have an accent if that helps you] was extremely curtious and polite. I will definitely be back next time I'm in Cranbrook. Great job Arby's
Abusing Small Business Power – A Community Let Down
Review Body:
This location is the definition of what’s wrong with small business ownership when it’s placed in the wrong hands. Let’s call it what it is:
– Racist and abusive behavior
– Repeated unprofessional conduct
– Sanitation concerns that should be reported
– Hostile environment created by the owner and their family
It’s not just one bad experience — this is a pattern, and the community knows it. I’ve personally heard dozens of similar stories from both customers and past employees. This isn’t leadership — it’s exploitation.
The same individuals behind this Pizza Hut also own the nearby Arby’s. Sadly, the same toxic culture has spread there too.
If you care about decency, respect, and community standards, do not support this franchise while it remains under current ownership. Let’s hold them accountable and restore dignity to local business.
To Pizza Hut & Arby’s corporate: You’re losing customer trust by allowing this to continue. Step in. Investigate. Remove these franchisees.
Signed,
A former loyal customer who wants better for our town.
As far as Arby’s goes definitely a 5 star. Clean everything and good quick service!
Food was good,
This Arby's was extremely clean.
The bathrooms were pristine.
The lobby was immaculate.
We are a family of 4, and we had some serious roadside emergency car mechanical breakdown stress that day.
But Arby's was a highlight.
And the food was what we know and love from Arby's.
The service though, was exceptional.
Really a welcome sanctuary in the middle of a stressful day.
Got us fed rested fueled and back on the road.
We drove, 15 hours and had a 3 hour mechanical delay.
We don't have an Arby's where we live so I enjoy the one at Cranbrook very much.
Fav spot for fast food. Super friendly staff!
Yummy food it got me hungry for more 🤤 I order a bunch the other day, she was so patient with me while I was looking at the menu
Overall excellent experience. Food was hot and fresh, service was great. The young lady working the front counter [never got her name, she does have an accent if that helps you] was extremely curtious and polite. I will definitely be back next time I'm in Cranbrook. Great job Arby's
Very good food and service
Atmosphere: 5
Food: 5
Service: 5
Great service excellent staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I enjoy going to this location the service is fast and the staff is friendly. I always get takeout but there is plenty of seating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reuben Sandwich, Cherry BBQ Brisket Sandwich, Curly Fries
Good value for a quick lunch.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich
Think my burger wasnt cooked, woke up to stomach pains and you know what
Only thing I ate that day was the burger aside from breakfast...
Also don't eat here ever, maybe the food quality upset my stomach alone who knows
Food has definitely gone down hill
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich with Curly Fries
Fast, hot , hit the spot..
Atmosphere: 4
Food: 4
Service: 4
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