Disappointed in our experience today. Took my mom for a belated birthday lunch. We always order a few starters to share. Our gyoza came out cold, took about 10-15 min to get the attention of our waitress to let her know. The replacement came out luke warm. Not sure if they’re being cooked from frozen and not thoroughly warmed up or sitting in a warmer tray? The chicken karage was the smallest portion ever. Normally at other sushi restaurants there’s enough that we end up having left overs, at Sakura the portion was barely a measuring cup worth and it had no sauce on it but came with a mayo to dip, ultimately tastes like KFC popcorn chicken, not proper chicken karage. We also had the yam&prawn tempura which was good and the gomae which was also good.
There was also no change table in their extremely poorly laid out bathroom. Had to change my 7mth olds diaper on the seat at the table (I have a change pad that folds out of my diaper bag so don’t worry he wasn’t bare bummed on the seat)
Not sure if we will return or not to try again.
Atmosphere: 4
Food: 2
Service: 3
Lorri Moulton
Have never been disappointed with the food or the service!
Great little sushi place! Visited back in Summer and had a great meal. Polite staff at the counter for takeout, and quick prep from ordering to pickup right on time. Sushi itself was nice and flavourful, and the sashimi was top notch. Looking forward to coming back to Cranbrook and stopping in!
The food at Sakura is always excellent and fresh, with that authentic Japanese umami flavor we truly enjoy. My family and I love dining here regularly because of the consistently great quality of the dishes.
However, we’ve noticed that each time we dine in, the service towards us feels noticeably different compared to how the servers interact with local guests. We’re not sure why, but it does make us feel uncomfortable. On one occasion, a server accidentally spilled juice over my husband and placed the soy sauce on the table quite abruptly, it spilled over the table. Tonight, we also felt the same unwelcoming attitude — the server was very accommodating to other tables but seemed dismissive toward us, even dropping the receipt on the table rather than handing it politely.
We truly hope the management provides training to ensure that all guests are treated equally and with kindness, regardless of background and ethnicity. We all come to enjoy great food and deserve the same level of respect and hospitality.
Atmosphere: 3
Food: 5
Service: 1
Jen
I’ve eaten here several times now, usually a month or more apart (with the exception of my birthday, when I came for both lunch and dinner!). Each visit has been consistently excellent. I’ve often had the same server, who is always an absolute delight and makes the experience even better. The service overall has been nothing short of amazing. The food is always fresh, flavorful, and delicious, with great vegetarian options that I really appreciate. The only time I experienced slower service was when the place was packed with not a single empty seat, which is understandable. The only small downside is that they don’t take reservations for smaller groups, which can make planning a little tricky—but it definitely won’t stop me from coming back. This is one of my favorite spots, and I’ll continue to support it wholeheartedly.
Atmosphere: 5
Food: 5
Service: 5
Panos “Panos”
Well worth it everything we got from this place 👌
Atmosphere: 5
Food: 5
Service: 5
hailey toews
Our favorite sushi restaurant in the town of cranbrook. Delicious and great selection. We will continue to eat here. Service is friendly, food is always fresh. Atmosphere is lovely and I love the private boxed in booths. Even tho it’s small and busy it never feels like you’re part of someone else’s dinner conversation.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sushi Rolls, Miso Soup
Raiden Yoshida
Great service! Great food! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Stuart Mason
Just about the best Sushi I've ever been to, including those in downtown Vancouver
Atmosphere: 5
Food: 5
Service: 5
Chris _
Tried to order take-out. 1st call rang and rang and rang until the voicemail picked up. 2nd call I was put on hold in a professional manner, then hung up on. 3rd call was answered like this “Sakura please hold” then I was slammed on hold, i didn’t even get to say hello, ok or respond in any way whatsoever before they slammed me on hold. Then I waited and waited and waited and no one answered I eventually just hung up and ordered from Sushi on the strip and they were the complete opposite to deal with and order on the phone.
Sakura, perhaps you should train your employees to have some phone etiquette and at the very minimum politeness would go a long way at the very least. Re-training for your front end phone staff is required!
Nice inland sushi spot. They don’t make the sushi rice overly sweet like some sushi places. Nice variety of traditional and specialty rolls. You almost feel like you’re on the coast.
Atmosphere: 5
Food: 5
Service: 3
Jada Kent
I will not go back to this place. I was by myself so I seated at the bar. I was told I would be brought a menu. Took 10 minutes to even get the menu and no one even looked in my direction for 20 minutes. I decided to walk out after 25 minutes of waiting to be served. I understand they were busy but that was absolutely ridiculous.
Cathy Kayter
Great little place Been here 3 times now and every time was great
Atmosphere: 5
Food: 5
Service: 5
Britney Wagstaff
Such a cute and cozy atmosphere, great drinks, and the sushi is incredible. Awesome service!
Atmosphere: 5
Food: 5
Service: 5
Dallas Watts
Great service. The Viking roll was one of my favourite rolls I’ve ever had! Thanks.
Disappointed in our experience today. Took my mom for a belated birthday lunch. We always order a few starters to share. Our gyoza came out cold, took about 10-15 min to get the attention of our waitress to let her know. The replacement came out luke warm. Not sure if they’re being cooked from frozen and not thoroughly warmed up or sitting in a warmer tray? The chicken karage was the smallest portion ever. Normally at other sushi restaurants there’s enough that we end up having left overs, at Sakura the portion was barely a measuring cup worth and it had no sauce on it but came with a mayo to dip, ultimately tastes like KFC popcorn chicken, not proper chicken karage.
We also had the yam&prawn tempura which was good and the gomae which was also good.
There was also no change table in their extremely poorly laid out bathroom. Had to change my 7mth olds diaper on the seat at the table (I have a change pad that folds out of my diaper bag so don’t worry he wasn’t bare bummed on the seat)
Not sure if we will return or not to try again.
Atmosphere: 4
Food: 2
Service: 3
Have never been disappointed with the food or the service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll, Tempura, Gyoza, Sushi Rolls, Miso Soup
Great little sushi place! Visited back in Summer and had a great meal. Polite staff at the counter for takeout, and quick prep from ordering to pickup right on time. Sushi itself was nice and flavourful, and the sashimi was top notch. Looking forward to coming back to Cranbrook and stopping in!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll, Seafood, Assorted Sashimi, Sushi Rolls, Tuna \u0026 Sockeye Salmon Sashimi
The food at Sakura is always excellent and fresh, with that authentic Japanese umami flavor we truly enjoy. My family and I love dining here regularly because of the consistently great quality of the dishes.
However, we’ve noticed that each time we dine in, the service towards us feels noticeably different compared to how the servers interact with local guests. We’re not sure why, but it does make us feel uncomfortable. On one occasion, a server accidentally spilled juice over my husband and placed the soy sauce on the table quite abruptly, it spilled over the table. Tonight, we also felt the same unwelcoming attitude — the server was very accommodating to other tables but seemed dismissive toward us, even dropping the receipt on the table rather than handing it politely.
We truly hope the management provides training to ensure that all guests are treated equally and with kindness, regardless of background and ethnicity. We all come to enjoy great food and deserve the same level of respect and hospitality.
Atmosphere: 3
Food: 5
Service: 1
I’ve eaten here several times now, usually a month or more apart (with the exception of my birthday, when I came for both lunch and dinner!). Each visit has been consistently excellent. I’ve often had the same server, who is always an absolute delight and makes the experience even better. The service overall has been nothing short of amazing.
The food is always fresh, flavorful, and delicious, with great vegetarian options that I really appreciate. The only time I experienced slower service was when the place was packed with not a single empty seat, which is understandable.
The only small downside is that they don’t take reservations for smaller groups, which can make planning a little tricky—but it definitely won’t stop me from coming back. This is one of my favorite spots, and I’ll continue to support it wholeheartedly.
Atmosphere: 5
Food: 5
Service: 5
Well worth it everything we got from this place 👌
Atmosphere: 5
Food: 5
Service: 5
Our favorite sushi restaurant in the town of cranbrook. Delicious and great selection. We will continue to eat here. Service is friendly, food is always fresh. Atmosphere is lovely and I love the private boxed in booths. Even tho it’s small and busy it never feels like you’re part of someone else’s dinner conversation.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sushi Rolls, Miso Soup
Great service! Great food! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Just about the best Sushi I've ever been to, including those in downtown Vancouver
Atmosphere: 5
Food: 5
Service: 5
Tried to order take-out. 1st call rang and rang and rang until the voicemail picked up. 2nd call I was put on hold in a professional manner, then hung up on. 3rd call was answered like this “Sakura please hold” then I was slammed on hold, i didn’t even get to say hello, ok or respond in any way whatsoever before they slammed me on hold. Then I waited and waited and waited and no one answered I eventually just hung up and ordered from Sushi on the strip and they were the complete opposite to deal with and order on the phone.
Sakura, perhaps you should train your employees to have some phone etiquette and at the very minimum politeness would go a long way at the very least. Re-training for your front end phone staff is required!
Service: 1
Restaurantji Recommends
Nice inland sushi spot. They don’t make the sushi rice overly sweet like some sushi places. Nice variety of traditional and specialty rolls. You almost feel like you’re on the coast.
Atmosphere: 5
Food: 5
Service: 3
I will not go back to this place. I was by myself so I seated at the bar. I was told I would be brought a menu. Took 10 minutes to even get the menu and no one even looked in my direction for 20 minutes. I decided to walk out after 25 minutes of waiting to be served. I understand they were busy but that was absolutely ridiculous.
Great little place
Been here 3 times now and every time was great
Atmosphere: 5
Food: 5
Service: 5
Such a cute and cozy atmosphere, great drinks, and the sushi is incredible. Awesome service!
Atmosphere: 5
Food: 5
Service: 5
Great service. The Viking roll was one of my favourite rolls I’ve ever had! Thanks.
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