Hp sauce 1.50 hot sauce $1.50 You pay for a full meal and they charge for condiments...never again, loyal for years....
Atmosphere: 2
Food: 2
Service: 4
Jason Verhage
Glad I tried the Cranbrook burger of the month here. So big I had to eat it with a fork and knife, and every bite burst of flavour. I will definitely be back to try the other items on the menu.
Atmosphere: 4
Food: 5
Service: 5
Kevin Krippes
The Cobb salads ingredients did not match menu. Asked server for dressing on the side on both orders but that didn’t happen. 3 of 4 meals showed up together, 4 one served about 15 minutes later. The Liver was over cooked and dried out even after it was the last order delivered. Only 3 tables in use and still can’t get it right. Very sad.Won’t be back.
Atmosphere: 3
Food: 1
Service: 3
Nat Monroe
My fries were raw and weren’t cooked but the chicken was
Atmosphere: 3
Food: 2
Service: 4
Bruce Murdoch
Good quality food at a reasonable price. Not a huge menu but lots to pick from and includes an all day breakfast menu.
Atmosphere: 5
Food: 5
Service: 5
Rebecca C
We travel on a motorcycle and by the end of the day we're exhausted, hot and cranky. The sign out front said pool and hot tub so we stopped. It was half the price of the Best Western down the street so we were skeptical. The guy at the front desk was super friendly and helpful. The room and bath were VERY CLEAN. The hot tub was hot but the jets could use some TLC. The bed is a beautyrest mattress and felt better than home. Breakfast was delicious... and I don't usually participate in breakfast.....BUT they had fancy scrambled eggs, tator tots, sausage, and pancakes. There was cold cereal, hard boiled eggs and yogurt too. They certainly set the bar high for wherever we end up tonight!!
Bradley van Middelkoop
Strange eggs, no juice, no service, but included in our room.
Atmosphere: 2
Food: 2
Service: 2
patrick sands
Quiet dining area shared with friends enjoyable meals what more can anyone ask
Atmosphere: 4
Food: 4
Service: 4
Rob Mitchell
Great food!Great service!
bgoode11
Stayed here on July 15h 2022. The person at the counter was very rude and didn’t appear to care about the customer. There was a constant stream of people in the parking lot holding signs asking for money and I’m pretty sure there was a guy in a big white van selling good from the back of the van. The amenities were ok but everything else, including the service, was very disappointing. Don’t recommend.
On a bus tour from Saskatchewan to Seattle. 2 buses with 80+ people. The staff provided over the top service for our group. All the staff from owners, managers, housekeeping and waitresses were there to make sure our every need was met. A lot of larger hotels could take a page from their book on how to treat their guests. We would fully recommend this hotel over all others in the area.
B852WNrobins
Older hotel. Very clean. The staff and owners bent over backwards for us. There wasn’t an elevator, but the staff helped with luggage. We will definitely stay there again, because pets are welcome too.
X2565PSleanned
Our bus tour passed thru Cranbrook on our way to & from Seattle for the Blue Jays ball games. This may not be the newest hotel on the block but the management & staff were fantastic getting bombarded with 2 buses. They flew around collecting our bags & had them to our Rooms pretty much by the time we had our room keys. They had coffee & water 24/7 in the lobby which was nice. Breakfasts were hot & delish ? The owners came in as well & made sure things were good for us all. the dining staff were working their tails off to make sure we were all fed. Above & beyond service & I’ve never had hotel staff come out & shake your hand & Thk you for coming.
MedicineHat
Checked into this hotel without a reservation. The smell is old. We didn’t have a shower curtain so I had to go ask at the desk. Her reply was, “you’re lucky I have one here in the back room”. REALLY? The bed was horrible. Sat on the edge and rolled back toward the centre. The lighting in the bathroom is horrible. Fine for brushing your teeth but if you wear makeup it’s impossible to do that in the bathroom. The chair at the small table in the room was so filthy, I wouldn’t even sit on it. The lounge was closed - staff shortage. There is a Legion attached to the building, but it was also closed. Breakfast was provided from a select menu. I chose an omelette, which came with raw onions, cheese (almost non existent) and sparse ham. When I asked for a glass of milk, they didn’t have any. We will never waste money at this location again.
coho_12
I stayed at the Heritage Inn June 18 and 19, 2022. The hotel was adequate and clean. Good value for the price I paid. But I want to thank the older lady who was working when I checked in on Saturday evening. THANK You for your help. I had messed up in making my reservation and she went the “extra mile” to try and remedy the problem for me. Thank you for you extra effort in customer service! ( I hope your manager reads this and appreciates the effort you put into your work).
Hp sauce 1.50 hot sauce $1.50
You pay for a full meal and they charge for condiments...never again, loyal for years....
Atmosphere: 2
Food: 2
Service: 4
Glad I tried the Cranbrook burger of the month here. So big I had to eat it with a fork and knife, and every bite burst of flavour. I will definitely be back to try the other items on the menu.
Atmosphere: 4
Food: 5
Service: 5
The Cobb salads ingredients did not match menu. Asked server for dressing on the side on both orders but that didn’t happen. 3 of 4 meals showed up together, 4 one served about 15 minutes later. The Liver was over cooked and dried out even after it was the last order delivered. Only 3 tables in use and still can’t get it right. Very sad.Won’t be back.
Atmosphere: 3
Food: 1
Service: 3
My fries were raw and weren’t cooked but the chicken was
Atmosphere: 3
Food: 2
Service: 4
Good quality food at a reasonable price. Not a huge menu but lots to pick from and includes an all day breakfast menu.
Atmosphere: 5
Food: 5
Service: 5
We travel on a motorcycle and by the end of the day we're exhausted, hot and cranky. The sign out front said pool and hot tub so we stopped. It was half the price of the Best Western down the street so we were skeptical. The guy at the front desk was super friendly and helpful. The room and bath were VERY CLEAN. The hot tub was hot but the jets could use some TLC. The bed is a beautyrest mattress and felt better than home. Breakfast was delicious... and I don't usually participate in breakfast.....BUT they had fancy scrambled eggs, tator tots, sausage, and pancakes. There was cold cereal, hard boiled eggs and yogurt too. They certainly set the bar high for wherever we end up tonight!!
Strange eggs, no juice, no service, but included in our room.
Atmosphere: 2
Food: 2
Service: 2
Quiet dining area shared with friends enjoyable meals what more can anyone ask
Atmosphere: 4
Food: 4
Service: 4
Great food!Great service!
Stayed here on July 15h 2022. The person at the counter was very rude and didn’t appear to care about the customer. There was a constant stream of people in the parking lot holding signs asking for money and I’m pretty sure there was a guy in a big white van selling good from the back of the van. The amenities were ok but everything else, including the service, was very disappointing. Don’t recommend.
Restaurantji Recommends
On a bus tour from Saskatchewan to Seattle. 2 buses with 80+ people. The staff provided over the top service for our group. All the staff from owners, managers, housekeeping and waitresses were there to make sure our every need was met. A lot of larger hotels could take a page from their book on how to treat their guests. We would fully recommend this hotel over all others in the area.
Older hotel. Very clean. The staff and owners bent over backwards for us. There wasn’t an elevator, but the staff helped with luggage. We will definitely stay there again, because pets are welcome too.
Our bus tour passed thru Cranbrook on our way to & from Seattle for the Blue Jays ball games. This may not be the newest hotel on the block but the management & staff were fantastic getting bombarded with 2 buses. They flew around collecting our bags & had them to our Rooms pretty much by the time we had our room keys. They had coffee & water 24/7 in the lobby which was nice. Breakfasts were hot & delish ? The owners came in as well & made sure things were good for us all. the dining staff were working their tails off to make sure we were all fed. Above & beyond service & I’ve never had hotel staff come out & shake your hand & Thk you for coming.
Checked into this hotel without a reservation. The smell is old. We didn’t have a shower curtain so I had to go ask at the desk. Her reply was, “you’re lucky I have one here in the back room”. REALLY? The bed was horrible. Sat on the edge and rolled back toward the centre. The lighting in the bathroom is horrible. Fine for brushing your teeth but if you wear makeup it’s impossible to do that in the bathroom. The chair at the small table in the room was so filthy, I wouldn’t even sit on it. The lounge was closed - staff shortage. There is a Legion attached to the building, but it was also closed. Breakfast was provided from a select menu. I chose an omelette, which came with raw onions, cheese (almost non existent) and sparse ham. When I asked for a glass of milk, they didn’t have any. We will never waste money at this location again.
I stayed at the Heritage Inn June 18 and 19, 2022. The hotel was adequate and clean. Good value for the price I paid. But I want to thank the older lady who was working when I checked in on Saturday evening. THANK You for your help. I had messed up in making my reservation and she went the “extra mile” to try and remedy the problem for me. Thank you for you extra effort in customer service! ( I hope your manager reads this and appreciates the effort you put into your work).
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