I went there for my first psl of the season and was very excited but was severely disappointed by the result. It tasted like an unsweetened latte, not like psl at all. Then when I went back in and told them this they said they would make a new one for me and that they can pour the other one out. I said it’s okay I’ll give it to my partner I don’t want to waste it after all. Then they kept insisting over and over they’ll just make me a new one and when I said it’s okay the last time they extremely rudely looked at each other then me like I was an idiot, then told me they have to pour it out. Why not tell me that the first time then? And every other location they ask if I’d like to keep it, but suddenly this time I’m the scammer? Very rude staff, I expect better from Starbucks
Atmosphere: 1
Food: 2
Service: 1
Dan Gregson
I am loyal Starbucks customer. Went through the drive through. Only one car in front of us. No body in the store from what I could see. Very slow service for the car in front. (Maybe they ordered something complicated?). They didn’t start making our drinks until we paid at the drive through. Seemed to be very slow to make. Unfortunately we pulled out onto the highway before we started drinking the Frappuccinos. They left the coffee out. In keeping with other recent reviewer check your order before you leave the store or drive through to make sure it’s correct.
Atmosphere: 2
Food: 2
Service: 2
Rick Parker
I was just at Starbucks. Placed my order. Got a larger coffee with an extra shot. Also a couple of things to eat. There was not a line of people. I did wait for 20 minutes for the coffee. The girl forgot the coffee,until I said something. Watching other people get thier orders. Pissed off.
Service: 1
Tyra Becker
Every single time I order a hot matcha latte it is chunky. This is the only Starbucks that happens at and I’m not sure why. It’s disappointing :(
Atmosphere: 2
Food: 2
Service: 2
RiverParkCondo
We often stop by Starbucks when traveling to Banff. This trip we made the normal stop but was disappointed they had on display the “Pride” flag which is very offensive to us. I thought Starbucks had stopped offending customers! Will be looking for another coffee place in Cranbrook BC.
Atmosphere: 2
Food: 4
Service: 4
Elizabeth B
I typically love Starbucks but the last two times that I have been I've had really bad experience here. I typically love Starbucks but the last two times that I have been I've had really bad experience here this branch specifically. The first one I ordered three basic drinks and waited over 60 minutes for these drinks. After I ordered my drinks I then watched over 12 plus cars come and go through the drive-thru before I even received my three drinks. I then had one of the staff members tell me that the drive-thru was priority as opposed to the customers that are standing in their store. Then today June 16th 2025 I ordered a sandwich. I asked them if they could not heat it as I needed to take it home and take the cheese out as I have a dairy allergy. When I got home I opened up my sandwich and there was two pieces of mozzarella which is great. But to my extreme disappointment there was one tomato on their tomato and mozzarella on focaccia sandwich. At this point I really don't understand what I paid $8 for. At this point I really don't understand what I paid $8 for..... Extremely disappointed.
Atmosphere: 2
Food: 2
Service: 1
nicole michelle
Awful.
TESSA MOFFAT
This location or horrific. Minimum 20 minutes in the driveway, 15 if you are the only car. Always out of stock, staff has no idea what they are doing. Poor little cranbrook lol
David Cressy
It's just getting stupidly expensive with the added bonus of having to tip for essentially self serve service.
Braeden Harris
Great quiet place to work. Good service
Crystal Lambert
I'm ok with waiting 20 minutes for my coffee in the drive through. What I'm not ok with is waiting that long and having my order completely messed up. Do better guys. You would think if youre asking me to tip you before I even get my coffee, you'd make sure it's done the way I ordered it.
Julie Cole
Wait times are extreme
bret wright
Slowest Starbucks in the world, messed up my drink many times
Harold Burgess
Went here with my wife for her birthday drink. A little mix up at the till, Nolan our server made things right he never hesitated or had to see someone else just correct the error. Enjoyable to see confident workers. Two thumbs up for Nolan.
Justin Carlson
Usually quite busy. Inside is less than inviting. Drive thru and mobile order usually closed. Usually a 20+ minute wait in drive through. Order is correct about 8 out of 10 times. The staff are very friendly and answer any questions you may have. Overall 3/5
I went there for my first psl of the season and was very excited but was severely disappointed by the result. It tasted like an unsweetened latte, not like psl at all. Then when I went back in and told them this they said they would make a new one for me and that they can pour the other one out. I said it’s okay I’ll give it to my partner I don’t want to waste it after all. Then they kept insisting over and over they’ll just make me a new one and when I said it’s okay the last time they extremely rudely looked at each other then me like I was an idiot, then told me they have to pour it out. Why not tell me that the first time then? And every other location they ask if I’d like to keep it, but suddenly this time I’m the scammer? Very rude staff, I expect better from Starbucks
Atmosphere: 1
Food: 2
Service: 1
I am loyal Starbucks customer. Went through the drive through. Only one car in front of us. No body in the store from what I could see. Very slow service for the car in front. (Maybe they ordered something complicated?). They didn’t start making our drinks until we paid at the drive through. Seemed to be very slow to make. Unfortunately we pulled out onto the highway before we started drinking the Frappuccinos. They left the coffee out. In keeping with other recent reviewer check your order before you leave the store or drive through to make sure it’s correct.
Atmosphere: 2
Food: 2
Service: 2
I was just at Starbucks. Placed my order. Got a larger coffee with an extra shot. Also a couple of things to eat. There was not a line of people. I did wait for 20 minutes for the coffee. The girl forgot the coffee,until I said something. Watching other people get thier orders. Pissed off.
Service: 1
Every single time I order a hot matcha latte it is chunky.
This is the only Starbucks that happens at and I’m not sure why. It’s disappointing :(
Atmosphere: 2
Food: 2
Service: 2
We often stop by Starbucks when traveling to Banff. This trip we made the normal stop but was disappointed they had on display the “Pride” flag which is very offensive to us. I thought Starbucks had stopped offending customers! Will be looking for another coffee place in Cranbrook BC.
Atmosphere: 2
Food: 4
Service: 4
I typically love Starbucks but the last two times that I have been I've had really bad experience here. I typically love Starbucks but the last two times that I have been I've had really bad experience here this branch specifically. The first one I ordered three basic drinks and waited over 60 minutes for these drinks. After I ordered my drinks I then watched over 12 plus cars come and go through the drive-thru before I even received my three drinks. I then had one of the staff members tell me that the drive-thru was priority as opposed to the customers that are standing in their store. Then today June 16th 2025 I ordered a sandwich. I asked them if they could not heat it as I needed to take it home and take the cheese out as I have a dairy allergy. When I got home I opened up my sandwich and there was two pieces of mozzarella which is great. But to my extreme disappointment there was one tomato on their tomato and mozzarella on focaccia sandwich. At this point I really don't understand what I paid $8 for. At this point I really don't understand what I paid $8 for..... Extremely disappointed.
Atmosphere: 2
Food: 2
Service: 1
Awful.
This location or horrific. Minimum 20 minutes in the driveway, 15 if you are the only car. Always out of stock, staff has no idea what they are doing. Poor little cranbrook lol
It's just getting stupidly expensive with the added bonus of having to tip for essentially self serve service.
Great quiet place to work. Good service
I'm ok with waiting 20 minutes for my coffee in the drive through. What I'm not ok with is waiting that long and having my order completely messed up. Do better guys. You would think if youre asking me to tip you before I even get my coffee, you'd make sure it's done the way I ordered it.
Wait times are extreme
Slowest Starbucks in the world, messed up my drink many times
Went here with my wife for her birthday drink. A little mix up at the till, Nolan our server made things right he never hesitated or had to see someone else just correct the error. Enjoyable to see confident workers. Two thumbs up for Nolan.
Usually quite busy. Inside is less than inviting. Drive thru and mobile order usually closed. Usually a 20+ minute wait in drive through. Order is correct about 8 out of 10 times. The staff are very friendly and answer any questions you may have. Overall 3/5
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