It was a most distressful experience. I have always enjoyed the food, atmosphere and service. However, I have never been yelled at or humiliated by a server before. I had to leave my partner at the table to go sit in my car as I was distressed to tears. My partner had his delicious supper packed to-go and joined me. We left our unfinished drinks at the table.
Atmosphere: 1
Food: 5
Service: 1
Peter Brinda
I’m so disappointed with restaurants these days. It doesn’t matter if I pick it up or have it delivered, they forget to put everything in the bag. The food isn’t that cheap so you expect to receive what you’ve paid for. I ordered the Philly Cheesesteak dipper but they didn’t send the dipper part. The sandwich was dry, lacked flavour, I had to choke it down with some water…
aylah Berg
Just wanted to share my opinion on this! Especially after reading others comments about their sandwiches. I’ve been too many Boston, pizzas and their locations. Specifically ordering the Philly cheesesteak dipper. ( It’s my favourite) I’ve been to this location twice and my sandwich has come out With basically Nothing on it very stingy With the ingredients. And definitely not holding up to the Boston pizzas Standards.
I had to get them sent back to the kitchen both times to have them add more on the sandwich. I’ve never experienced a cheaply made sandwich for $22
I have no idea who the owners are but they need to Reassess the quality of their sandwiches.
Atmosphere: 3
Food: 2
Service: 3
Drake Saunders
It tasted like they put liquid sugar on my pizza, and called it Hawaiian. Also, I got a Dr. Pepper that was so watered down it barely counted as soda.The Nachos were decent. The Pierogi pizza was edible but bland, overall I did not like the food nor the fact everything is quite overpriced for what it is…
Atmosphere: 1
Food: 1
Service: 4
Lovis Meiger
I have rarely met such friendly waiters in a restaurant and at the same time ate so well. The pizza is (if you want) really big and has many different options to choose from. The drinks are replenished directly and in addition to the pizzas, there are salads, pasta and much more.
Atmosphere: 5
Food: 5
Service: 5
Adam Pakvis
We had dinner tonight with 2 families (8 people). The portion size was excellent and the serve from our waiter Jack stood out, he was very attentive and quick. Much appreciated. We left full and with leftovers.
Atmosphere: 4
Food: 5
Service: 5
Brad Wiebe
It’s Boston Pizza Plus! As you expect!
Atmosphere: 5
Food: 5
Service: 5
cordelle olson
Brutal service with seat selection. We were put in direct sunlight with only a thin black curtain as protection. We could feel the heat coming through. This is the second time in a row this has happened. There were numerous other tables available.
Atmosphere: 2
Food: 3
Service: 1
Jesse Bruised Head
Edit: and like clockwork, they come out with the online survey which is WORK for me, the customer to do. How about you just be a proper restaurant? Pathetic.
Only went because nothing else was open, so our expectations were already low, but wow they managed to go even lower. Soggy Caesar Salad that they charged $16 for, and an Undercooked pizza for $37, and the server refused to give a discount on that salad, but I stood my ground and they relented even after threatening to call the police. Didn't even come refill my water during this whole debacle. That salad should've been taken off our bill altogether, but hey we got a 10 percent discount for this nonsense. I don't believe any of these positive reviews on here for a second. It's Boston pizza! Franchise owners can easily pay companies to make fake reviews.
Worst service i have ever experienced, forgot almost half of my husband and I order while having a comical response to ignoring his allergies which are deathly. On top un willing to accommodate or refund not worth it
Atmosphere: 1
Food: 1
Service: 1
New Sun
The service here was excellent. Kind of a terrible location with all the Libtard-inspired zombie life hanging around outside.
Atmosphere: 4
Food: 4
Service: 5
Dirk Digler
What a joke. I have never had a more disgusting burger than the one I ordered from here. Maple bacon cheese burger is not supposed to leave a curry taste in my mouth after. They put the huge gravy container in with the handful of fries lol. That was a 25$ mistake.
Atmosphere: 2
Food: 1
Service: 3
Bree Smith
Just had a terrible experience. We sat down with only a few tables occupied. the service needs to improve; we were not given water, cutlery, napkins and had to ask for them. The food came and the staff member had their thumb in the food. The side plates were put on the table and 2 of them were dirty. Next came the food and all of us got food except one and he had to wait another 5 minutes. There were several hairs on my plate under the pizza so it was returned. On the table behind us, the dirty dishes had been left and none of the staff bothered to clean them away the whole time we were there. Our view out the window were junkies getting high after their sullplier dropped their drugs off. This used to be a great place fir a family supper, but it's gone down hill. So sad.
Atmosphere: 2
Food: 2
Service: 2
K Lafleur
We have always eaten here on pasta tuesday or if we have friends and family visiting. Almost like a tradition since moving to duncan.we used to order take out , about 2 times per month at least, but honestly cannot believe how much the service and food has gone downhill, and it seema to be getting worse and worse. My hubby orswrs his pasta and always requests no veggies in the sauce. He has an intolerance and will get sick very quick. We always request for sauce without the chunks of veg, and they do their very best to accommodate. Not this time. I ordered by phone, and the person i talked to was very hostile when i asked for this request, arguing with mw, gas lighting me, but i just got through the order abd went to pick it up. The person told be and swore thay there is no begetable im thw sauce, there never is, which os not truw, thre always is, i love the beggiea in the pasta sauce so i can confirm. Anyways, when we got home, pasta opened, and the sauce is FULL of big chunks of vegetables. Almost like they added more?
So i called beacuse we to return the pasta as he was very hungry and couldnt eat the food we just brought home. This is were the whole thing got 1000000 timea worse, the person on the phine fought with me, called me down, said i am crazy, said thay he doesnt believe me he, completely list it on me while i was gwtting more mad . In the end my parteer went down to the boston pizza and set the guy atraight, but what an emotional roller coaster, i was triggered beyond comprehension and warn eveylryone to be carefulll at duncan boston pizza, it seems to be an unsafe and customer service minded place now,. Hopw this helps someone whos experienced something similar.
It was a most distressful experience. I have always enjoyed the food, atmosphere and service. However, I have never been yelled at or humiliated by a server before. I had to leave my partner at the table to go sit in my car as I was distressed to tears. My partner had his delicious supper packed to-go and joined me. We left our unfinished drinks at the table.
Atmosphere: 1
Food: 5
Service: 1
I’m so disappointed with restaurants these days. It doesn’t matter if I pick it up or have it delivered, they forget to put everything in the bag. The food isn’t that cheap so you expect to receive what you’ve paid for. I ordered the Philly Cheesesteak dipper but they didn’t send the dipper part. The sandwich was dry, lacked flavour, I had to choke it down with some water…
Just wanted to share my opinion on this! Especially after reading others comments about their sandwiches. I’ve been too many Boston, pizzas and their locations. Specifically ordering the Philly cheesesteak dipper. ( It’s my favourite) I’ve been to this location twice and my sandwich has come out With basically Nothing on it very stingy With the ingredients. And definitely not holding up to the Boston pizzas Standards.
I had to get them sent back to the kitchen both times to have them add more on the sandwich. I’ve never experienced a cheaply made sandwich for $22
I have no idea who the owners are but they need to Reassess the quality of their sandwiches.
Atmosphere: 3
Food: 2
Service: 3
It tasted like they put liquid sugar on my pizza, and called it Hawaiian. Also, I got a Dr. Pepper that was so watered down it barely counted as soda.The Nachos were decent. The Pierogi pizza was edible but bland, overall I did not like the food nor the fact everything is quite overpriced for what it is…
Atmosphere: 1
Food: 1
Service: 4
I have rarely met such friendly waiters in a restaurant and at the same time ate so well. The pizza is (if you want) really big and has many different options to choose from. The drinks are replenished directly and in addition to the pizzas, there are salads, pasta and much more.
Atmosphere: 5
Food: 5
Service: 5
We had dinner tonight with 2 families (8 people). The portion size was excellent and the serve from our waiter Jack stood out, he was very attentive and quick. Much appreciated. We left full and with leftovers.
Atmosphere: 4
Food: 5
Service: 5
It’s Boston Pizza Plus!
As you expect!
Atmosphere: 5
Food: 5
Service: 5
Brutal service with seat selection. We were put in direct sunlight with only a thin black curtain as protection. We could feel the heat coming through. This is the second time in a row this has happened. There were numerous other tables available.
Atmosphere: 2
Food: 3
Service: 1
Edit: and like clockwork, they come out with the online survey which is WORK for me, the customer to do. How about you just be a proper restaurant? Pathetic.
Only went because nothing else was open, so our expectations were already low, but wow they managed to go even lower. Soggy Caesar Salad that they charged $16 for, and an Undercooked pizza for $37, and the server refused to give a discount on that salad, but I stood my ground and they relented even after threatening to call the police. Didn't even come refill my water during this whole debacle. That salad should've been taken off our bill altogether, but hey we got a 10 percent discount for this nonsense. I don't believe any of these positive reviews on here for a second. It's Boston pizza! Franchise owners can easily pay companies to make fake reviews.
Atmosphere: 1
Food: 1
Service: 1
The ambience is vibrant. Service was good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst service i have ever experienced, forgot almost half of my husband and I order while having a comical response to ignoring his allergies which are deathly. On top un willing to accommodate or refund not worth it
Atmosphere: 1
Food: 1
Service: 1
The service here was excellent. Kind of a terrible location with all the Libtard-inspired zombie life hanging around outside.
Atmosphere: 4
Food: 4
Service: 5
What a joke. I have never had a more disgusting burger than the one I ordered from here. Maple bacon cheese burger is not supposed to leave a curry taste in my mouth after. They put the huge gravy container in with the handful of fries lol. That was a 25$ mistake.
Atmosphere: 2
Food: 1
Service: 3
Just had a terrible experience. We sat down with only a few tables occupied. the service needs to improve; we were not given water, cutlery, napkins and had to ask for them. The food came and the staff member had their thumb in the food. The side plates were put on the table and 2 of them were dirty.
Next came the food and all of us got food except one and he had to wait another 5 minutes.
There were several hairs on my plate under the pizza so it was returned.
On the table behind us, the dirty dishes had been left and none of the staff bothered to clean them away the whole time we were there.
Our view out the window were junkies getting high after their sullplier dropped their drugs off.
This used to be a great place fir a family supper, but it's gone down hill. So sad.
Atmosphere: 2
Food: 2
Service: 2
We have always eaten here on pasta tuesday or if we have friends and family visiting. Almost like a tradition since moving to duncan.we used to order take out , about 2 times per month at least, but honestly cannot believe how much the service and food has gone downhill, and it seema to be getting worse and worse. My hubby orswrs his pasta and always requests no veggies in the sauce. He has an intolerance and will get sick very quick. We always request for sauce without the chunks of veg, and they do their very best to accommodate. Not this time. I ordered by phone, and the person i talked to was very hostile when i asked for this request, arguing with mw, gas lighting me, but i just got through the order abd went to pick it up. The person told be and swore thay there is no begetable im thw sauce, there never is, which os not truw, thre always is, i love the beggiea in the pasta sauce so i can confirm. Anyways, when we got home, pasta opened, and the sauce is FULL of big chunks of vegetables. Almost like they added more?
So i called beacuse we to return the pasta as he was very hungry and couldnt eat the food we just brought home. This is were the whole thing got 1000000 timea worse, the person on the phine fought with me, called me down, said i am crazy, said thay he doesnt believe me he, completely list it on me while i was gwtting more mad . In the end my parteer went down to the boston pizza and set the guy atraight, but what an emotional roller coaster, i was triggered beyond comprehension and warn eveylryone to be carefulll at duncan boston pizza, it seems to be an unsafe and customer service minded place now,. Hopw this helps someone whos experienced something similar.
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