I went to mcdonalds and they didnt give me my 20 piece chicken nuggest i then called them to let them know and they just hung up on me. Im shocked they hung up on me it was rude and disrespectful and i will never return. 1 star all day long. Thanks for wasting my money and time and gas.
Service: 1
Harjeet Sangha
Got a simple Sausage and egg McMuffin and asked for a very simple no English muffin just a regular bun guy confirmed with me at the window watched him confirm over the headset with the kitchen still got it wrong. I've worked there its not that hard. Everything about this McDonalds has gone downhill workers and management.
Atmosphere: 1
Food: 1
Service: 1
vibezz.r6
second time in a week i havent received all of my items
Atmosphere: 1
Food: 1
Service: 1
Markus C
Never again
Atmosphere: 1
Food: 2
Service: 2
Leland Hurley
ABSOLUTELY UNACCEPTABLE
This was honestly one of the most humiliating and upsetting food experiences I’ve ever had. I have serious allergy restrictions, which I clearly explain every time I order. Somehow, this location still manages to get my order wrong again and again — and instead of taking responsibility, the staff act angry and hostile when they’re asked to fix their own mistake. The worst part? When I returned an unsafe wrap, they didn’t remake it. They picked ingredients out of the food I handed back and tried to give it to me again. That’s not just lazy — it’s disgusting, unsafe, and dangerous. Anyone with allergies knows that contamination doesn’t magically disappear because you remove a topping. When I asked for a refund because I couldn’t safely eat the food, I was treated like I was doing something wrong. The situation escalated so badly that I was kicked out — not for being rude, not for causing a scene, but for refusing to accept food that could literally make me sick. Being punished for protecting your own health is beyond unacceptable. This place clearly does not take allergies seriously and should not be trusted by anyone with dietary restrictions. If you value your safety, dignity, or basic hygiene standards, do not eat here. The Only Thing Consistent Here Is the Disappointment If you’re looking for a place where food is consistently made wrong, customer service feels like a personal attack, and the ice cream machine exists purely as a decorative rumour, congratulations — you’ve found it. Every single time I order, it’s like playing a twisted game of fast-food roulette. Missing items? Of course. Wrong burgers? Standard. Cold fries that taste like they were fried last Tuesday? Practically a house specialty. I’ve honestly started checking the bag like I’m inspecting evidence at a crime scene. Let’s talk about the legendary ice cream machine. You know the myth. You’ve heard the tales. It has apparently been “broken” since the dawn of time. I don’t even ask for McFlurries anymore because it just hurts too much to believe. And somehow — somehow — after putting up with all of this, I managed to get banned. BANNED. From a place that can’t even assemble a burger properly. That alone should tell you everything you need to know about how chaotic this location is. This McDonald’s isn’t a restaurant, it’s an endurance test. You don’t come here for food — you come here to lower your expectations for the rest of your life. Save your money. Save your sanity. Drive literally anywhere else.
McDonald’s should be embarrassed that this is how one of their locations operates.
Atmosphere: 1
Food: 1
Service: 1
Justin Scott
Stayed in drive thru wait queue for almost 30mins.
Atmosphere: 4
Food: 4
Service: 4
Michael deVries
It’s not open 24/7
Devin Bayley
Updating my original review with no characters 8 years later to say that this place could use some work. The food, service, and atmosphere are all lacking. I feel like I’m giving it more than it deserves, but probably just because I haven’t been in a while. I do hope they can fix how this place runs!
Something needs to be done about the drinks this place produces. They taste like they all come out of the same dirty tap. Every Diet Coke has hints of root beer and orange pop, if it’s even the right drink. If you’re diabetic I’d recommend probably never going here
Atmosphere: 2
Food: 2
Service: 5
Stephen K
Pathetic. Mobile order. Didn't get my food. Restaurant didn't know about my order on their App.
TCD
Stopped by the McDonald’s in Duncan, BC on a road trip from Victoria. Classic McDonald’s food — exactly what you’d expect. The restaurant seemed clean, and everything was consistent. The only odd thing is that the restrooms are locked and you need a manager to open them. Otherwise, a solid stop along the way.
Atmosphere: 2
Food: 4
Service: 4
Jasmine Brown
Love using.the.app to get points fast when I order. 👍
Best place ever
Atmosphere: 5
Food: 5
Service: 5
The food was so delicious
I went to mcdonalds and they didnt give me my 20 piece chicken nuggest i then called them to let them know and they just hung up on me. Im shocked they hung up on me it was rude and disrespectful and i will never return. 1 star all day long. Thanks for wasting my money and time and gas.
Service: 1
Got a simple Sausage and egg McMuffin and asked for a very simple no English muffin just a regular bun guy confirmed with me at the window watched him confirm over the headset with the kitchen still got it wrong. I've worked there its not that hard. Everything about this McDonalds has gone downhill workers and management.
Atmosphere: 1
Food: 1
Service: 1
second time in a week i havent received all of my items
Atmosphere: 1
Food: 1
Service: 1
Never again
Atmosphere: 1
Food: 2
Service: 2
ABSOLUTELY UNACCEPTABLE
This was honestly one of the most humiliating and upsetting food experiences I’ve ever had.
I have serious allergy restrictions, which I clearly explain every time I order. Somehow, this location still manages to get my order wrong again and again — and instead of taking responsibility, the staff act angry and hostile when they’re asked to fix their own mistake.
The worst part? When I returned an unsafe wrap, they didn’t remake it. They picked ingredients out of the food I handed back and tried to give it to me again. That’s not just lazy — it’s disgusting, unsafe, and dangerous. Anyone with allergies knows that contamination doesn’t magically disappear because you remove a topping.
When I asked for a refund because I couldn’t safely eat the food, I was treated like I was doing something wrong. The situation escalated so badly that I was kicked out — not for being rude, not for causing a scene, but for refusing to accept food that could literally make me sick.
Being punished for protecting your own health is beyond unacceptable. This place clearly does not take allergies seriously and should not be trusted by anyone with dietary restrictions. If you value your safety, dignity, or basic hygiene standards, do not eat here.
The Only Thing Consistent Here Is the Disappointment
If you’re looking for a place where food is consistently made wrong, customer service feels like a personal attack, and the ice cream machine exists purely as a decorative rumour, congratulations — you’ve found it.
Every single time I order, it’s like playing a twisted game of fast-food roulette. Missing items? Of course. Wrong burgers? Standard. Cold fries that taste like they were fried last Tuesday? Practically a house specialty. I’ve honestly started checking the bag like I’m inspecting evidence at a crime scene.
Let’s talk about the legendary ice cream machine. You know the myth. You’ve heard the tales. It has apparently been “broken” since the dawn of time. I don’t even ask for McFlurries anymore because it just hurts too much to believe.
And somehow — somehow — after putting up with all of this, I managed to get banned. BANNED. From a place that can’t even assemble a burger properly. That alone should tell you everything you need to know about how chaotic this location is.
This McDonald’s isn’t a restaurant, it’s an endurance test. You don’t come here for food — you come here to lower your expectations for the rest of your life. Save your money. Save your sanity. Drive literally anywhere else.
McDonald’s should be embarrassed that this is how one of their locations operates.
Atmosphere: 1
Food: 1
Service: 1
Stayed in drive thru wait queue for almost 30mins.
Atmosphere: 4
Food: 4
Service: 4
It’s not open 24/7
Updating my original review with no characters 8 years later to say that this place could use some work. The food, service, and atmosphere are all lacking. I feel like I’m giving it more than it deserves, but probably just because I haven’t been in a while. I do hope they can fix how this place runs!
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Staff is good, area of town is questionable
Atmosphere: 1
Food: 4
Service: 5
Something needs to be done about the drinks this place produces. They taste like they all come out of the same dirty tap. Every Diet Coke has hints of root beer and orange pop, if it’s even the right drink. If you’re diabetic I’d recommend probably never going here
Atmosphere: 2
Food: 2
Service: 5
Pathetic. Mobile order. Didn't get my food. Restaurant didn't know about my order on their App.
Stopped by the McDonald’s in Duncan, BC on a road trip from Victoria. Classic McDonald’s food — exactly what you’d expect. The restaurant seemed clean, and everything was consistent. The only odd thing is that the restrooms are locked and you need a manager to open them. Otherwise, a solid stop along the way.
Atmosphere: 2
Food: 4
Service: 4
Love using.the.app to get points fast when I order. 👍
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