I stopped at this Starbucks on a road trip to fill water, the Barista refused to give me tap water without a purchase. Apparently is a new store policy. This feels like an inhumane policy, and I will not be buying from any Starbucks again. This is a reminder to shop local and don’t give your money to corporations that do things like this.
Iris Chen
Quite possibly the worst Starbucks I've ever been to. Actually in disbelief about how terrible the service was. We ordered 3 drinks and customised 2 of them (which is allowed at every Starbucks ever) and the barista, named Ankit, flat out said no. The drink was a matcha oat latte with 2 pumps of pecan syrup and pecan crunch on top. Seems simple enough to make (and would be totally okay to order through the app) but he said it's not possible. When we asked why, he said he didn't think it would be a good drink. First, when did Starbucks baristas judge the drink you wanted and second, prevent you from ordering that drink just because they themselves don't like it? We clarified that one of us actually did order that exact same drink the day before on the app and it tasted great, but Ankit wouldn't let it go and kept saying it would be too sweet, he's never tried it, he doesn't want any complaints, etc. So we tried to appease whatever issue he was having with this drink by suggesting maybe putting the crunch topping on the side. At that point, the manager, Heather, overheard and came over. She explained in an impatient and condescending tone that they can't just give out toppings on the side and was not listening to us clarifying that we were only making this suggestion to try to calm down her employee who kept criticizing the drink (which he shouldn't have been doing in the first place). Then after the drinks were made, we noticed that the ingredients on the 3rd drink was made incorrectly from what was ordered as well. The whole experience was so bizarre, like a comedy show but not funny. Definitely avoid this location, the drink is not worth the incompetent and rude workers that will waste your time by arguing with you and trying to make you feel bad about a drink you've had before and wanted to order again.
Atmosphere: 1
Food: 1
Service: 1
Joy Gil
This Starbucks stays open later than most in Duncan, which is why I stopped by. The staff were funny, friendly, and left a great impression. The coffee tastes just as good as you’d expect, and they even recommended some beans, which I bought and really enjoyed at home.
There’s also a drive-thru for convenience, and the parking lot is spacious. I think I’ll be coming back often.
Atmosphere: 4
Food: 4
Service: 4
Hannah Villamor
I recently placed an order for an iced venti Matcha Latte, no classic syrup, with 7 scoops of Matcha and 2 Brown Sugar, and extra foam with my daughter and husband's orders.
However, the first drink I received was a hot Grande-sized beverage. I returned it and informed the partner that I had ordered an iced venti.
They immediately remade the drink, but again in a Grande size. I was disappointed, especially since my family and friends had already received their orders. The partner informed me that I had only paid for a Grande size. I was willing to pay for the correct size, but the partner reordering at the till did NOT LISTEN to me, instead entering the order herself. I controlled my emotions despite feeling upset, and felt that I was being served by someone with a narcissistic attitude.
As a nearly 10-year partner/barista at Starbucks Philippines, I know how customers should be served. The service I received at the Starbucks Beverly branch did not provide a 3rd place atmosphere, and this was my 4th time receiving an incorrect drink. The poor customer service was disappointing. I think the LATTE service recovery was not performed.
I visited on August 18, between 7:15-8 pm (for your reference for the partners on duty) with family and friends. One of the staff behind the till/pastry case loudly reminded us of the time limit, which should have been done discreetly. And I am aware of the 10-minute rule.
I observed many substandard practices, mission and the 5 Be's were not visible at this Starbucks Beverly location. I felt that the service did not meet the standards I expect from Starbucks. I hope it will be heads up to the upper management, and recalibrate all the knowledge from ordering, making and serving the drink in gold standard of the partners. 😢
I love Coffee. I love Starbucks. I will be forever partner in heart. - Ex-Partner
Atmosphere: 1
Food: 5
Service: 1
Alex Polanik
Good service
Atmosphere: 3
Food: 3
Service: 4
Pamela Poetker
Found my perfect drink. Flat white w reg simple syrup.
Atmosphere: 5
Food: 5
Service: 5
Joel
Staff are extremely slow and rude... was here a month ago and same thing as today. Management needs to train their staff better. I go to lots of locations and this is the worst wait I've experienced.
Atmosphere: 1
Food: 1
Service: 1
Alexandria Holmes
If you’re looking to waste half an hour of your day only to be handed the wrong drink, this is the place for you. Despite having multiple staff behind the counter, nothing seems to get done. The level of incompetence is honestly baffling — it’s clear why this team is stuck at Starbucks and not thriving elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Helen Hahn
The worst service
Zlatan Fazlagic
I really dislike the direction Starbucks is going. 20 years ago used to be decent. This last poster explain the level of quality they are striving gor.
Josiah was extremely helpful to help me choose a new drink! i was trying to decide what drink when he came up and helped me. he was not in uniform, so i thought he was just a helpful customer. turns out he took time before he started his shift to help me. the drink he helped me chose was amazing! he even ordered it for me as it was confusing!
Steve Lenchuck
Went in for free birthday drink on my birthday. Would not acknowledge free drink offer even though I have had Starbucks app for years along with multiple transactions as outlined in conditions. Disappointing.
William Hardwick
Excellent service, great food and clean washrooms. Great access to the Rail Trail.
I stopped at this Starbucks on a road trip to fill water, the Barista refused to give me tap water without a purchase. Apparently is a new store policy. This feels like an inhumane policy, and I will not be buying from any Starbucks again. This is a reminder to shop local and don’t give your money to corporations that do things like this.
Quite possibly the worst Starbucks I've ever been to. Actually in disbelief about how terrible the service was. We ordered 3 drinks and customised 2 of them (which is allowed at every Starbucks ever) and the barista, named Ankit, flat out said no. The drink was a matcha oat latte with 2 pumps of pecan syrup and pecan crunch on top. Seems simple enough to make (and would be totally okay to order through the app) but he said it's not possible. When we asked why, he said he didn't think it would be a good drink. First, when did Starbucks baristas judge the drink you wanted and second, prevent you from ordering that drink just because they themselves don't like it? We clarified that one of us actually did order that exact same drink the day before on the app and it tasted great, but Ankit wouldn't let it go and kept saying it would be too sweet, he's never tried it, he doesn't want any complaints, etc. So we tried to appease whatever issue he was having with this drink by suggesting maybe putting the crunch topping on the side. At that point, the manager, Heather, overheard and came over. She explained in an impatient and condescending tone that they can't just give out toppings on the side and was not listening to us clarifying that we were only making this suggestion to try to calm down her employee who kept criticizing the drink (which he shouldn't have been doing in the first place). Then after the drinks were made, we noticed that the ingredients on the 3rd drink was made incorrectly from what was ordered as well. The whole experience was so bizarre, like a comedy show but not funny. Definitely avoid this location, the drink is not worth the incompetent and rude workers that will waste your time by arguing with you and trying to make you feel bad about a drink you've had before and wanted to order again.
Atmosphere: 1
Food: 1
Service: 1
This Starbucks stays open later than most in Duncan, which is why I stopped by. The staff were funny, friendly, and left a great impression. The coffee tastes just as good as you’d expect, and they even recommended some beans, which I bought and really enjoyed at home.
There’s also a drive-thru for convenience, and the parking lot is spacious. I think I’ll be coming back often.
Atmosphere: 4
Food: 4
Service: 4
I recently placed an order for an iced venti Matcha Latte, no classic syrup, with 7 scoops of Matcha and 2 Brown Sugar, and extra foam with my daughter and husband's orders.
However, the first drink I received was a hot Grande-sized beverage. I returned it and informed the partner that I had ordered an iced venti.
They immediately remade the drink, but again in a Grande size. I was disappointed, especially since my family and friends had already received their orders. The partner informed me that I had only paid for a Grande size. I was willing to pay for the correct size, but the partner reordering at the till did NOT LISTEN to me, instead entering the order herself. I controlled my emotions despite feeling upset, and felt that I was being served by someone with a narcissistic attitude.
As a nearly 10-year partner/barista at Starbucks Philippines, I know how customers should be served. The service I received at the Starbucks Beverly branch did not provide a 3rd place atmosphere, and this was my 4th time receiving an incorrect drink. The poor customer service was disappointing. I think the LATTE service recovery was not performed.
I visited on August 18, between 7:15-8 pm (for your reference for the partners on duty) with family and friends. One of the staff behind the till/pastry case loudly reminded us of the time limit, which should have been done discreetly. And I am aware of the 10-minute rule.
I observed many substandard practices, mission and the 5 Be's were not visible at this Starbucks Beverly location. I felt that the service did not meet the standards I expect from Starbucks. I hope it will be heads up to the upper management, and recalibrate all the knowledge from ordering, making and serving the drink in gold standard of the partners. 😢
I love Coffee. I love Starbucks. I will be forever partner in heart. - Ex-Partner
Atmosphere: 1
Food: 5
Service: 1
Good service
Atmosphere: 3
Food: 3
Service: 4
Found my perfect drink. Flat white w reg simple syrup.
Atmosphere: 5
Food: 5
Service: 5
Staff are extremely slow and rude... was here a month ago and same thing as today. Management needs to train their staff better. I go to lots of locations and this is the worst wait I've experienced.
Atmosphere: 1
Food: 1
Service: 1
If you’re looking to waste half an hour of your day only to be handed the wrong drink, this is the place for you. Despite having multiple staff behind the counter, nothing seems to get done. The level of incompetence is honestly baffling — it’s clear why this team is stuck at Starbucks and not thriving elsewhere.
Atmosphere: 1
Food: 1
Service: 1
The worst service
I really dislike the direction Starbucks is going. 20 years ago used to be decent. This last poster explain the level of quality they are striving gor.
Restaurantji Recommends
Delicious as always 😋
Atmosphere: 4
Food: 5
Service: 5
30 minute wait with not enough staff
Josiah was extremely helpful to help me choose a new drink! i was trying to decide what drink when he came up and helped me. he was not in uniform, so i thought he was just a helpful customer. turns out he took time before he started his shift to help me. the drink he helped me chose was amazing! he even ordered it for me as it was confusing!
Went in for free birthday drink on my birthday. Would not acknowledge free drink offer even though I have had Starbucks app for years along with multiple transactions as outlined in conditions. Disappointing.
Excellent service, great food and clean washrooms. Great access to the Rail Trail.
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