Waited in store for nearly 15mins for a frappe, slow and didnt follow the queue of the orders. Use drive thru they can't see you so they have to fill order by the order in which it was made.
Service: 1
Nate Flett
Jody from this location gave us the most uplifting and helpful customer experience I have felt at an establishment in longer than I can remember. He greeted us with a light, professional, funny, and friendly human to human interaction that left us feeling happy and satisfied. Every Starbucks should strive to hire more of Jody! +1!!
Atmosphere: 5
Food: 5
Service: 5
Michael Jones
Latest visit the breakfast sandwich has been degraded in size since, I guess. Christmas. What a cheap bunch. It's really too small to be a breakfast anything any more.
Atmosphere: 2
Food: 1
Service: 4
Catharine Jennings
Consistently mediocre. As an Australian spoilt for coffee back home, the coffee isn't great but solid points for consistency
Food: 4
Service: 5
Henk Vdkamp
Great service all the time
Atmosphere: 5
Food: 5
Service: 5
Kevin
What the heck? We ordered three beverages. After a long while two were placed on the counter for us. After another while we mentioned that we were waiting for a third. The barista said that yes they had that drink order but some remote orders came in and get priority. Seriously Starbucks? You have the people at the counter waiting but bump part of their order for remote orders? So if I stood there and placed the order with my phone I would have recieved my drinks faster...and all together? That's kinda BS and definitely terrible service.
Atmosphere: 1
Food: 3
Service: 1
Vannessa James
Such bad service my drink was terrible no cold foam when I ordered it with cold foam went back the guy didn’t care just pretty much said whatever I’m not doing anything about it
Atmosphere: 1
Food: 1
Service: 1
Sean Robinson
Man you guys kill it most of the time
Paul Brown
Left without our drink - a tall decaf latte, nothing complicated - after waiting 15 minutes. Made us late for appointment. Appears drive-thru is being served first. While 6 or 7 of us waited by the barista, only three drinks came out. $5 down the drain.
Pick up order.... Holy moly!! Let's get it together! Waited for my beverage that was sitting behind the counter for well over 10 min past the expected time. 🙄 maybe TRY to get the orders together so customers aren't waiting for no reason..... AND THEN YOU EXPECT A TIP?
Food: 3
Service: 1
Justice Waller
They don’t follow Starbucks code of conduct. They aren’t very nice and are so slow. Drink is often made wrong would avoid going here waste of money and time
Atmosphere: 1
Food: 1
Service: 1
Jen King
Two people stood at the till while all four disengaged staff behind the counter did not acknowledge them and continued to serve the drive thru. I got here at 6:50 for a dark roast and I am still waiting. At least acknowledge your patrons and say ‘hey we are going to be about 20 minutes, do you mind using the drive thru?’ Or serve them, maybe. When one asked the other if they had been served, he replied ‘no’ and then suggested to use the drive through. Suddenly someone who was unpacking a box came to the serve him. The manager is working as well. It’s the only drive thru in Duncan and I believe the worst service, and most poorly run I’ve been in. It’s now 7:10…no joke.
Atmosphere: 1
Food: 3
Service: 1
Shiv Ratan Kulhari
Thanks a lot to Nic and the team! They were just closing up when we arrived and still helped us with our order! Superb service!
Atmosphere: 5
Food: 5
Service: 5
April Fortin
Although the staff are so kind. This is the slowest Starbucks on the island. If the app says 6-8 minutes. Be prepared for a 20 minute wait. I recommend going through the drive through, never trust the in store pick up.
Waited in store for nearly 15mins for a frappe, slow and didnt follow the queue of the orders. Use drive thru they can't see you so they have to fill order by the order in which it was made.
Service: 1
Jody from this location gave us the most uplifting and helpful customer experience I have felt at an establishment in longer than I can remember. He greeted us with a light, professional, funny, and friendly human to human interaction that left us feeling happy and satisfied. Every Starbucks should strive to hire more of Jody! +1!!
Atmosphere: 5
Food: 5
Service: 5
Latest visit the breakfast sandwich has been degraded in size since, I guess. Christmas. What a cheap bunch. It's really too small to be a breakfast anything any more.
Atmosphere: 2
Food: 1
Service: 4
Consistently mediocre. As an Australian spoilt for coffee back home, the coffee isn't great but solid points for consistency
Food: 4
Service: 5
Great service all the time
Atmosphere: 5
Food: 5
Service: 5
What the heck? We ordered three beverages. After a long while two were placed on the counter for us. After another while we mentioned that we were waiting for a third. The barista said that yes they had that drink order but some remote orders came in and get priority. Seriously Starbucks? You have the people at the counter waiting but bump part of their order for remote orders? So if I stood there and placed the order with my phone I would have recieved my drinks faster...and all together? That's kinda BS and definitely terrible service.
Atmosphere: 1
Food: 3
Service: 1
Such bad service my drink was terrible no cold foam when I ordered it with cold foam went back the guy didn’t care just pretty much said whatever I’m not doing anything about it
Atmosphere: 1
Food: 1
Service: 1
Man you guys kill it most of the time
Left without our drink - a tall decaf latte, nothing complicated - after waiting 15 minutes. Made us late for appointment. Appears drive-thru is being served first. While 6 or 7 of us waited by the barista, only three drinks came out. $5 down the drain.
Service: 1
Busy place but always great service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Pick up order.... Holy moly!! Let's get it together! Waited for my beverage that was sitting behind the counter for well over 10 min past the expected time. 🙄 maybe TRY to get the orders together so customers aren't waiting for no reason..... AND THEN YOU EXPECT A TIP?
Food: 3
Service: 1
They don’t follow Starbucks code of conduct. They aren’t very nice and are so slow. Drink is often made wrong would avoid going here waste of money and time
Atmosphere: 1
Food: 1
Service: 1
Two people stood at the till while all four disengaged staff behind the counter did not acknowledge them and continued to serve the drive thru. I got here at 6:50 for a dark roast and I am still waiting. At least acknowledge your patrons and say ‘hey we are going to be about 20 minutes, do you mind using the drive thru?’ Or serve them, maybe. When one asked the other if they had been served, he replied ‘no’ and then suggested to use the drive through. Suddenly someone who was unpacking a box came to the serve him. The manager is working as well. It’s the only drive thru in Duncan and I believe the worst service, and most poorly run I’ve been in. It’s now 7:10…no joke.
Atmosphere: 1
Food: 3
Service: 1
Thanks a lot to Nic and the team! They were just closing up when we arrived and still helped us with our order! Superb service!
Atmosphere: 5
Food: 5
Service: 5
Although the staff are so kind. This is the slowest Starbucks on the island. If the app says 6-8 minutes. Be prepared for a 20 minute wait. I recommend going through the drive through, never trust the in store pick up.
Atmosphere: 4
Food: 2
Service: 1
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