Super 8 by Wyndham Duncan
5325 Trans-Canada Hwy, Duncan
(250) 748-0661
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Morning and evening staff welcoming and kind. Overnight staff rude & abrasive.
Room was adequate, shower leaked and severely fluctuated temperature. A/c didn’t work properly and room smelt of mold/musty.
Second room was better
Smelly disgusting place , weird staff , this place looks like dump, don’t trust pictures on websites, scammers booked through Expedia , however when we went there we found it as disaster, we decided to leave right away we checked out and we requested the refund the weirdo front desk girl gave us a look and made some calls then told us to call Expedia for refund , after going back and forth with Expedia the kept telling us they have no control over this the payment made at the hotel . Don’t go there . Read google reviews and don’t trust how Expedia is advertising this place
Staff very friendly, location is nice. Just the room could be cleaner.
Small rooms, old and our dated smelly and dirty.
What a rip off between this super 8 and Expedia, searched for a hotel close to the Victoria airport got this one in Duncan, but only realized it after it was booked. It is over an hour to the Victoria airport and not the 23 kms as advertised, oh and no refund. Will never stay at another super 8 or use Expedia again.
I had a terrible experience at this hotel.
I arrived at Super 8 in Duncan around 9 PM with a fully prepaid booking through Expedia ($374.39, confirmed by email and my credit card statement). The man at the front desk insisted I hadn't paid and rudely demanded I pay again. I showed him all proof (Expedia confirmation and my TD bank app), but he refused to acknowledge it.
After nearly an hour on the phone with Expedia, they confirmed the hotel had failed to charge the virtual Mastercard provided for prepaid bookings. Only then did the hotel finally charge Expedia's card.
But the story gets worse. He then asked for a credit card for the damage deposit. Later, I noticed a charge of $287.14 on my card — not a pending authorization, but a full charge. I went back to the desk, and the same staff member again claimed this was for the room. I had to re-explain everything again, which felt insulting after the earlier mess.
Another staff member overheard and stepped in, claiming the $287.14 was just a deposit and would be refunded in 3–5 business days. It’s now been 4 days, and I still don’t have my money back — the charge remains posted, not pending.
This was an exhausting, frustrating, and unprofessional experience. I’ll be disputing the charge with my bank and considering legal action. I urge management to take responsibility and ensure staff are properly trained.
Until then, I strongly recommend avoiding this location.
Just an extremely dirty, run down hotel. The floor was filthy, the AC was blowing what looked like black mold all over the bed, broken lock on door, hair in the bathtub, and had a dingy smell to the room.
All the staff were friendly, helpful and respectful. Despite the hotel looking a bit older, the rooms were a bit snug but clean, & lobby/continental breakfast area was bright and clean. There was ample parking although some of the guests didn't know how to park respectfully. The location was amazing. Right off the hwy, with a bakery & cafe, brewery with live music and a distillery & food trucks right across the street. Will def stay here again.
Absolutely disgusting place to stay. Room was dirty and looked like it was cleaned in over a month. Stains on the curtains pillows and floor. Ants in the room sugar all over the coffee station and stuff left on the bench from the previous person that stayed there. We tried to get our money back for the one night and they only gave us $100 back but still owe us $154.15 the manger ( who was so rude) said to take it up with Expedia but we didn't pay through Expedia we paid the super 8. She is a lair and told me that you agreed to the $100 back and that is that. Also the fire extinguishers were all expired. We went up the road to the best western (CVI) and it was like night and day. Super friendly clean room and only $15 per night more.
I am deeply disappointed and honestly at a loss for words regarding my experience at the Super 8 in Duncan.
One of the first issues I encountered was that the fridge in my room stopped working during the last two nights of my stay. I reported the problem to the front desk multiple times, but nothing was done before I checked out. As a result, some of my food spoiled. It’s unacceptable that such a basic issue something that should have been identified by housekeeping or during routine inspections was completely ignored. Even after I brought it up directly, there was no follow-up or resolution.
Another major problem was how misleading the online photos were. The images I saw while booking, and even those attached to my reservation confirmation, looked nothing like the actual rooms. I changed rooms twice, and in both cases, the rooms did not resemble the pictures at all. It’s incredibly frustrating to receive a booking confirmation that includes completely unrelated or outdated images. It felt deceptive.
The overall situation became so frustrating that I ended up canceling the last two nights of my five-night stay and moving to another hotel, even though it meant staying farther from where I needed to be in Duncan. I simply couldn't justify spending another dollar at Super 8.
I sincerely hope the management takes steps to improve but I won’t be returning and cannot recommend this location to others.
Restaurantji Recommends
Room #110 is large enough for two queen beds. Clean , bright!
Staff are wonderful , friendly!
The out side of the building is showing some age , but I came here for a 1-2 wk stay for work.
I was looking for a reasonable rate because it is June 20 th … so it’s summer time rates.
Which were the cheapest by far for up to 60 km of here.
Bathroom is bright and very clean.
I’ll be happy here.
Outside noise … I heard nothing last night.
Microwave, fridge, coffee machine, all the same as any hotel.
Uncomfortable pillows and noisy bedrooms
This place is a total dump. Looks nothing like the photos that were obviously from the day it was built. Very dirty and grungy. Smallest TV I've watched in 20 years with maybe five channels. It was cheap but I expected more from a chain hotel. Should have stayed in a mom and pop.
A 2 star
This motel is beyond repair!! Old & disgusting! Stay away! Way over priced!!
Loading...