We've been eating here for years, mostly take out, but we occasionally eat in. Love the Monkey Brains and finally tried the Volcano Roll and it was amazing!! Nehayla and Hannah are the best servers!
The service was decent. The food was average, but not amazing. The sushi rice was not fresh so had a dry taste to it. I was charged $1.50 for 1.5 tablespoons of tempura sauce, which was irritating. That seems petty for a restaurant that charges a higher price for food. The men’s bathroom needed attention. When I said the toilet was broken and would not flush, the staff said that they had told the owner about this and it had not been fixed. It’s a bit hard to rate this location as there were elements of the experience that had polar rating stars. Overall, it was ok, but might not be my first choice.
Atmosphere: 4
Food: 3
Service: 4
Julian George
Went here before, went today and the service was horrible. Server was not friendly sat down ane waited like 10 minutes before finally checked on me.Ordered tempura and it wasn't fully cooked. My beef teriyaki was cold.
Atmosphere: 1
Food: 2
Service: 1
Malcolm Macartney
Great sushi and fast coming to table. Our server was so on it! We'll be back.
Atmosphere: 5
Food: 5
Service: 5
Drang Po
Great avocado sushi!
Vegetarian options: Avocado sushi is vegan!!!
Atmosphere: 4
Food: 4
Service: 4
Lindsay Anderson
You can never go wrong ordering from Sushi House. My favourite roll is the Las Vegas roll - highly recommend! We haven’t dined-in in quite a long time, however takeout never disappointments. They even took our order 10 minutes before closing.
Food: 5
Karwan Akram
Food was not good and was not epected for the price paid the quality and presentation should be higher. Staff were all very friendly and pleasant.
Atmosphere: 3
Food: 2
Service: 5
C FEDOR
The food is good. The service is acceptable but the prices are pretty high.
A Montan
Very high quality food and lovely restaurant space, would definitely recommend to all sushi lovers :)
Atmosphere: 5
Food: 5
Service: 5
Janine M.
Food was okay but I thought for the price paid the quality and presentation should be higher. Staff were all very friendly and pleasant.
Love their food, this is my go-to for Sushi in Duncan. However not the best experience lastnight. I always get the Las Vegas Roll, Yellowtown Roll, and Giant Caterpillar Roll, then get a new one to try each time. Last night I got 2 new ones (total of 5 rolls for over $100), when I got home I realized my Las Vegas Roll wasn't there and I had been given a Volcano Roll instead. I did notice when I was making my order that they didn't repeat it back to me, I almost asked but they had never screwed up before so I left it.
I immediately called, spoke to the waitress who took my order, her name was Hazel and she was fantastic to speak to. Halfway through her helping me though some guy grabs the phone from her (I assume manager or owner) mid-sentence and starts telling me that he "heard me say volcano roll" and that if I want to come down for my Las Vegas Roll I'd have to pay...
He was adamant that I had not ordered a Las Vegas Roll, even though that's what I get EVERY time as it's my favourite roll they sell... I said to him "I just spent over $100 there and I didn't get what I ordered, so what do we do now?" He hums and haws and groans for about 10 seconds then gives me a "I give you Las Vegas Roll, talk to my server" and hands the phone back to the lady.
The server took my info, but I didn't feel good about the humming and hawing and crappy attitude from the guy. I called back 5 minutes later and told them it wasn't worth the conflict, and to keep my Las Vegas Roll. Hazel was doing great, this guy did NOT handle the situation well. He made me feel guilty for not getting what I ordered! Then I felt like he had this chip on his shoulder for me and feels negative about me over the experience, and it's not worth it to have a place I like going dislike me or treat me like a criminal because I got the wrong food once... I've eaten there 100 times and this was my first time complaining.
I didn't like the Volcano Roll they gave me and I also didn't like one of the new ones I tried (Fantastic Roll - but that's on me for trying it), so I ended up throwing 2 rolls ($40 worth) of it in the garbage. I didn't like paying $100 for $60 of food I'll eat and to have someone treat me like I'm trying to rip them off after they screwed up.
I'll likely go back, but not for awhile, they've lost my business for a bit after this experience. You gotta be good to your customers, especially the ones that go there a lot (I ordered from there 2-4 times per month, minimum of $70 every time).
Atmosphere: 4
Food: 5
Service: 3
Richard Forrester
Ordered take out. Was delicious and not too expensive. Big pieces of fish in the Maki rolls which I appreciate.
Food: 5
Sean Oliver
Best sushi in duncan!
Atmosphere: 5
Food: 5
Service: 5
L. Ho (LHP)
Strip mall sushi place, unassuming from the outside but absolutely a big step up from a fast food joint (Edo, etc)! We stopped here on our way to Malahat Skywalk. HUGE (I would argue, unnecessarily so) menu. We got salmon sashimi, 5 pieces of maki, and two rolls — definitely recommend the Volcano roll. Everything came out in quick order and tasted fresh. Prices were appropriate for the quality and the staff was very friendly.
We've been eating here for years, mostly take out, but we occasionally eat in. Love the Monkey Brains and finally tried the Volcano Roll and it was amazing!! Nehayla and Hannah are the best servers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monkey Brain, Beef Teriyaki Lunch Special, Beef Pho, Appetizer Tempura, Volcano Roll
The service was decent. The food was average, but not amazing. The sushi rice was not fresh so had a dry taste to it. I was charged $1.50 for 1.5 tablespoons of tempura sauce, which was irritating. That seems petty for a restaurant that charges a higher price for food. The men’s bathroom needed attention. When I said the toilet was broken and would not flush, the staff said that they had told the owner about this and it had not been fixed. It’s a bit hard to rate this location as there were elements of the experience that had polar rating stars. Overall, it was ok, but might not be my first choice.
Atmosphere: 4
Food: 3
Service: 4
Went here before, went today and the service was horrible. Server was not friendly sat down ane waited like 10 minutes before finally checked on me.Ordered tempura and it wasn't fully cooked. My beef teriyaki was cold.
Atmosphere: 1
Food: 2
Service: 1
Great sushi and fast coming to table. Our server was so on it! We'll be back.
Atmosphere: 5
Food: 5
Service: 5
Great avocado sushi!
Vegetarian options: Avocado sushi is vegan!!!
Atmosphere: 4
Food: 4
Service: 4
You can never go wrong ordering from Sushi House. My favourite roll is the Las Vegas roll - highly recommend! We haven’t dined-in in quite a long time, however takeout never disappointments. They even took our order 10 minutes before closing.
Food: 5
Food was not good and was not epected for the price paid the quality and presentation should be higher. Staff were all very friendly and pleasant.
Atmosphere: 3
Food: 2
Service: 5
The food is good. The service is acceptable but the prices are pretty high.
Very high quality food and lovely restaurant space, would definitely recommend to all sushi lovers :)
Atmosphere: 5
Food: 5
Service: 5
Food was okay but I thought for the price paid the quality and presentation should be higher. Staff were all very friendly and pleasant.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Love their food, this is my go-to for Sushi in Duncan. However not the best experience lastnight. I always get the Las Vegas Roll, Yellowtown Roll, and Giant Caterpillar Roll, then get a new one to try each time. Last night I got 2 new ones (total of 5 rolls for over $100), when I got home I realized my Las Vegas Roll wasn't there and I had been given a Volcano Roll instead. I did notice when I was making my order that they didn't repeat it back to me, I almost asked but they had never screwed up before so I left it.
I immediately called, spoke to the waitress who took my order, her name was Hazel and she was fantastic to speak to. Halfway through her helping me though some guy grabs the phone from her (I assume manager or owner) mid-sentence and starts telling me that he "heard me say volcano roll" and that if I want to come down for my Las Vegas Roll I'd have to pay...
He was adamant that I had not ordered a Las Vegas Roll, even though that's what I get EVERY time as it's my favourite roll they sell... I said to him "I just spent over $100 there and I didn't get what I ordered, so what do we do now?" He hums and haws and groans for about 10 seconds then gives me a "I give you Las Vegas Roll, talk to my server" and hands the phone back to the lady.
The server took my info, but I didn't feel good about the humming and hawing and crappy attitude from the guy. I called back 5 minutes later and told them it wasn't worth the conflict, and to keep my Las Vegas Roll. Hazel was doing great, this guy did NOT handle the situation well. He made me feel guilty for not getting what I ordered! Then I felt like he had this chip on his shoulder for me and feels negative about me over the experience, and it's not worth it to have a place I like going dislike me or treat me like a criminal because I got the wrong food once... I've eaten there 100 times and this was my first time complaining.
I didn't like the Volcano Roll they gave me and I also didn't like one of the new ones I tried (Fantastic Roll - but that's on me for trying it), so I ended up throwing 2 rolls ($40 worth) of it in the garbage. I didn't like paying $100 for $60 of food I'll eat and to have someone treat me like I'm trying to rip them off after they screwed up.
I'll likely go back, but not for awhile, they've lost my business for a bit after this experience. You gotta be good to your customers, especially the ones that go there a lot (I ordered from there 2-4 times per month, minimum of $70 every time).
Atmosphere: 4
Food: 5
Service: 3
Ordered take out. Was delicious and not too expensive. Big pieces of fish in the Maki rolls which I appreciate.
Food: 5
Best sushi in duncan!
Atmosphere: 5
Food: 5
Service: 5
Strip mall sushi place, unassuming from the outside but absolutely a big step up from a fast food joint (Edo, etc)! We stopped here on our way to Malahat Skywalk. HUGE (I would argue, unnecessarily so) menu. We got salmon sashimi, 5 pieces of maki, and two rolls — definitely recommend the Volcano roll. Everything came out in quick order and tasted fresh. Prices were appropriate for the quality and the staff was very friendly.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Volcano Roll
To loud
Atmosphere: 4
Food: 4
Service: 4
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