Tim Hortons

4790 Trans - Canada Hwy #2, Duncan
(250) 748-1228

Recent Reviews

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Heidi Hernandez

Great service! The staff was friendly and my order was prepared very quickly! Really appreciate the fast and efficient service at this Time Hortons!

Atmosphere: 5

Food: 5

Service: 5

Sarah Shaw

This is my second visit to this Tim Hortons and both times were a terrible experience. This time the person on the speaker at the drive-through tried to rush me through ordering while I was trying to read the menu. When I asked her politely to please have patience, her response was rude. I had to wait for my food in the parking lot and when it came, the wedges were very overcooked and dried out and my chicken wrap had no chicken in it. It was just rice and lettuce. The time before this The chicken wrap I ordered tasted like it had been sitting for some time. The service wasn’t much better that time either. I would recommend avoiding this Tim Hortons.

Food: 1

Service: 1

Allan Cresswell

Always friendly staff

Atmosphere: 5

Food: 5

Service: 5

Manjot Singh

Have to wait too long. None staff is taking order. Must take care of customers.

Atmosphere: 2

Service: 1

Pauline Bertrand

Tim Hortons at Bench Road has awesome service especially the drive through, Ashley is amazing, always puts a smile on my face, the rest of the staff are great also. Thank you!!!

Atmosphere: 4

Food: 4

Service: 5

Aiden Arora

The Best Tim Hortons - Hands Down!! Ashley and the entire team that works the morning shift are amazing. From the cheerful ‘good morning’ you hear at drive through to the smiling faces that extend service - my mornings are incomplete without a visit to this Tim’s! 100% recommend

Atmosphere: 5

Food: 4

Service: 5

Tyron Lucian

The morning staff was amazing jeric and the other ladies there are awesome they made my morning routine easier! Would recommend!

Atmosphere: 5

Food: 4

Service: 5

J C

Definitely the best Tim Hortons around. Friendly, clean, and they always get your order right.
Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Romulo Beltran

Ashley from Tim Hortons is always such a pleasure to deal with! She’s super friendly, kind, and really goes out of her way to make sure customers are happy. Even when it’s busy, she keeps a great attitude and serves everyone with a smile. Thanks for the awesome service, Ashley! You make my coffee runs so much better! ☕😊

Atmosphere: 5

Food: 5

Service: 5

Annabel De Guzman

Ashley pretty so much 😍 and Good person , fast Service 🥰 and I love it

Atmosphere: 5

Food: 5

Service: 5

Katie Jervis

Always friendly and efficient staff! Ashely is always going above and beyond!

Atmosphere: 5

Food: 5

Service: 5

Aiza Tolentino

I had a great experience at Tim Hortons thanks to Ashley! She was incredibly friendly, patient, and professional. Even though the store was a bit busy, she greeted everyone with a smile and made sure each order was accurate and fresh. It’s rare to see someone who clearly cares about both the customers and the quality of service.
Ashley went above and beyond to make my visit enjoyable — she double-checked my order, offered helpful suggestions, and made me feel genuinely appreciated as a customer. Little gestures like that really make a difference!
Tim Hortons is always a nice stop, but Ashley truly made this visit stand out. She’s a great example of what good customer service should be. Keep up the amazing work, Ashley! 👏☕🍩

Atmosphere: 5

Food: 5

Service: 5

Selena Stirling

My favourite Timmy’s location in the Valley. Staff is always super friendly and have never had an issue with an order.
Ashley is super lovely, friendly and super hard working! I swear she’s in everyday!

Atmosphere: 5

Food: 5

Service: 5

Ken McColl

Ashley at BENCH Road is awesome as is the entire crew. We live in Chemanius and drive to Mill bay and Victoria at least 5x a week. Always stop at Timmys BENCH Rd. Staff are always friendly, fast and efficient

Keep up the great 👍 job
Cheers Ken and Polly

Atmosphere: 5

Food: 5

Service: 5

Caroline Jack

The blackberry frozen yuzu needs to be more frozen, its so watery

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