I never have a good experience trying to order here. The staff frequently doesn't understand their own menu, or gets upset if I ask for details about their syrup flavors despite a sign that says to ask them about customization options.
Today I wanted a macchiato. I asked what the syrup flavors in sugar free were - Vanilla, Hazelnut, and Caramel. I ordered a macchiato with syrup free caramel syrup. Not a Caramel Macchiato (vanilla syrup, Macchiato, and caramel drizzle). Macchiato is ON the menu, Caramel Macchiato is a different item on the menu.
The employee couldn't understand what I meant. Corrected me that caramel macchiato uses caramel drizzle and he could make it with sugar free vanilla and leave off the caramel.... Which isn't what I wanted.
I ended up just not getting a coffee. All this after having to wait about 15 minutes to even place an order.
Atmosphere: 1
Food: 1
Service: 1
William Webb
Slowest service on the planet. Don’t waste your money here!
Atmosphere: 1
Food: 1
Service: 1
Sara Jain
LOVED their caramel macchiato & iced matcha latte! Matcha tasted authentic with the right blend of everything .. superb drinks !
A Boose
Nice to have a place that actually gives a **** about customers unlike other chains I won't mention. Plus they are Canadian! Always support Canadian and local businesses!
Tracey Stewart
Wasn’t sure about getting coffee in a mall but stopped to do a bit of shopping and turned out great! Had the pumpkin spice latte and it was awesome. Hubby had the americano and said it was nice and strong.
Dustin Snyder
I work in Aberdeen mall and visit this location regularly. Service is always friendly and drinks are always great! The dark roast and the MochaChillo are an always a great way to start my day!
Atmosphere: 5
Food: 5
Service: 5
Jen Lawless
Hand hygiene.
I watched a staff member cough (into her sleeve as supposed to) not wash her hands, then reach into a drawer and pull out a used glove. She put the glove on, did her task, then put the glove back in the drawer.
(That was pertaining to the customer in front of me).
When making my order, someone came along with a stainless steel mug. She handled the lid and mug to put water in it for them. Did not clean her hands and proceeded to continue with my order. Handling my lid.
I finally spoke up and said “can we please remember to clean our hands? You just handled someone else’s used mug and then handled my lid without cleaning your hands”
She stated “I’ll get you a new lid”.
She did not clean her hands before getting me a new lid. So I reiterated “it doesn’t matter if you get me a new lid if you still haven’t cleaned your hands.”
She didn’t respond. She simply completed my order with her dirty hands and I walked away.
Staff need more training on the importance of hand hygiene and the appropriate time for such. Working in healthcare I will happily wait an extra minute for my order if it means someone is preparing it with clean hands.
Ordered a winter cold brew. Only one person in front of me and I waited for at least 15 minutes.When it was given to me it looked like black coffee. Asked for it to be remade and was given a new one that looked nothing like it’s advertised, had no cold foam, tasted like pure peppermint syrup and cold black coffee. I couldn’t even drink it. Ended up asking for my money back. They said they were unable to refund my money as it wasn’t the right bank card. 7$ drink and it is the right card…. So no drink and no refund
Service: 1
Christine Petersen
Amazing delicious best real pumpkin spice latte ever!! Worth it!
It is too bad. No favour. Not look like before.
Food: 1
I never have a good experience trying to order here. The staff frequently doesn't understand their own menu, or gets upset if I ask for details about their syrup flavors despite a sign that says to ask them about customization options.
Today I wanted a macchiato. I asked what the syrup flavors in sugar free were - Vanilla, Hazelnut, and Caramel.
I ordered a macchiato with syrup free caramel syrup. Not a Caramel Macchiato (vanilla syrup, Macchiato, and caramel drizzle).
Macchiato is ON the menu, Caramel Macchiato is a different item on the menu.
The employee couldn't understand what I meant. Corrected me that caramel macchiato uses caramel drizzle and he could make it with sugar free vanilla and leave off the caramel.... Which isn't what I wanted.
I ended up just not getting a coffee. All this after having to wait about 15 minutes to even place an order.
Atmosphere: 1
Food: 1
Service: 1
Slowest service on the planet. Don’t waste your money here!
Atmosphere: 1
Food: 1
Service: 1
LOVED their caramel macchiato & iced matcha latte! Matcha tasted authentic with the right blend of everything .. superb drinks !
Nice to have a place that actually gives a **** about customers unlike other chains I won't mention. Plus they are Canadian! Always support Canadian and local businesses!
Wasn’t sure about getting coffee in a mall but stopped to do a bit of shopping and turned out great! Had the pumpkin spice latte and it was awesome. Hubby had the americano and said it was nice and strong.
I work in Aberdeen mall and visit this location regularly.
Service is always friendly and drinks are always great!
The dark roast and the MochaChillo are an always a great way to start my day!
Atmosphere: 5
Food: 5
Service: 5
Hand hygiene.
I watched a staff member cough (into her sleeve as supposed to) not wash her hands, then reach into a drawer and pull out a used glove. She put the glove on, did her task, then put the glove back in the drawer.
(That was pertaining to the customer in front of me).
When making my order, someone came along with a stainless steel mug. She handled the lid and mug to put water in it for them. Did not clean her hands and proceeded to continue with my order. Handling my lid.
I finally spoke up and said “can we please remember to clean our hands? You just handled someone else’s used mug and then handled my lid without cleaning your hands”
She stated “I’ll get you a new lid”.
She did not clean her hands before getting me a new lid. So I reiterated “it doesn’t matter if you get me a new lid if you still haven’t cleaned your hands.”
She didn’t respond. She simply completed my order with her dirty hands and I walked away.
Staff need more training on the importance of hand hygiene and the appropriate time for such. Working in healthcare I will happily wait an extra minute for my order if it means someone is preparing it with clean hands.
Food: 4
Service: 2
Nice stop in the mall. Fast and delicious
Atmosphere: 5
Food: 5
Service: 5
Caramel lactose free
Food: 5
Service: 5
Restaurantji Recommends
Favourite place for tea, best flavours and
Atmosphere: 5
Food: 5
Service: 5
Ordered a winter cold brew. Only one person in front of me and I waited for at least 15 minutes.When it was given to me it looked like black coffee. Asked for it to be remade and was given a new one that looked nothing like it’s advertised, had no cold foam, tasted like pure peppermint syrup and cold black coffee. I couldn’t even drink it. Ended up asking for my money back. They said they were unable to refund my money as it wasn’t the right bank card. 7$ drink and it is the right card…. So no drink and no refund
Service: 1
Amazing delicious best real pumpkin spice latte ever!! Worth it!
Food: 5
Service: 5
Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brewed Coffee
They make a really good London
Atmosphere: 2
Food: 5
Service: 4
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