So ..Dennys on tranquille kamloops...boy you need to do better. Total time was over 50 minutes . Birthday burger for my daughter..3 burgers and fries. Drive home 4 minutes if that . Upon opening food containers ...cheap order of fries x3. Fries cold ..had to microwave them . Burgers x3 also cold . Waitress totally ignored me ..she had 6 tables already served I may add . Overall ..don't do evening take out . Not impressed at over 65.00 Part 2...my review was answered by Rob . I was already planning on a stop in to just inform a manager. He was patient ,understanding , and made it right . Traditionally the food and service has always been good . I'm sure going forward it will be better for the evening service. Ty for the prompt attention . Well done.
Atmosphere: 1
Food: 1
Service: 1
Mike T
Food was good for a less expensive, casual meal. Although the service was fantastic
Atmosphere: 4
Food: 3
Service: 4
Susan Smith
It was my birthday meal everything was perfect except they should change the value of your birthday meal as it only happens once a year not much y can order that is the same price as grand slam
Atmosphere: 3
Food: 4
Service: 5
Breanna Harford
I was very disappointed that Dennys, which in my past experiences has been very willing to make adjustments for me as a vegetarian. Usually restaurant are happy to trade out their sausage and bacon for a cheaper product like eggs, hasbrowns, toast etc. As it saves them money. However this Dennys refused to allow me to do this and insisted that I pay nearly $2 extra for hashbrowns and eggs as a substitute for the much more expensive meat. In a world that is working towards being more accommodating to various diets, I was shocked at the blatant refusal to be reasonable as they would have already made more profit granting my request than if they had served me meat.
Vegetarian options: Almost none and if you try to modify a dish with meat they will charge you extra.
Dietary restrictions: Better hope you're not vegetarian-or vegan for that matter.
Atmosphere: 1
Food: 1
Service: 1
Lovepreet singh
Yesterday I was also their I saw custome was done eating all the steak and server still offer new steak so Manager was taking with Customer if she informed the server if her steak was not cook properly because she alreadyfinishedall her steak and after she done eating she still refused to pay . Manager giving her discount but she said I am not paying anything that's it . I never heard anything else.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Omelette
Brenda Duggan
Brought our grandkids and they said it was one of their favorite restaurants ☺️ they each ate from the kids menu and I had gluten free dinner. The service was fast and friendly and food was very good.
Dietary restrictions: Gluten free options
Kid-friendliness: Kids menu is suited to kids likes and has fun activities.
I’d like to bring the owner’s attention on an incident involving your shift supervisor, Jernail/Jenail/Jenale, during our visit on a Sunday at 3:30 PM. We observed your staff member, Dhruv, working diligently to serve multiple tables alone. After a customer complained about her dish, Dhruv handled the situation professionally, offering solutions.
HOWEVER , we were taken aback when the supervisor responded rudely to Dhruv in front of all the customers, using mean language.
Regardless of the circumstances, no employee should be treated that way, and such feedback should be delivered privately and respectfully.
This kind of behavior creates a negative atmosphere, which is not what we expect. I commend Dhruv for maintaining his professionalism and composure throughout the ordeal and still serving customers with a pleasant smile.
I encourage you to address this matter and establish clearer boundaries for employee interactions. Thank you.
Atmosphere: 1
Food: 3
Service: 5
Cs
Horrible service , forgot a meal and then brought it out incorrectly manager should be fired
Atmosphere: 1
Food: 1
Service: 1
Kevin Neufeld
Service was appropriate for how busy it was. 'Food' came in a suitable amount of time. Food appearance was boring and hashbrown portion was ridiculously small. Food lacked flavour. Sausages appeared to have come out of a steamer and not appealing. Scrambled eggs were cold and appeared pre made. We will never go back. Feel bad for our server who was very professional, efficient and friendly.
Atmosphere: 4
Food: 1
Service: 4
Shelley Palik
I will never eat here again. Ordered a lumberjack slam. It took over 35 minutes. Then they forgot the hasbrowns and ham. Another 5 minutes and the hashbrowns arrived and the ham never came. Then for the one breakfast I got a bill of $40.00. Seems they decided to charge extra for the toast ., hashbrowns and bacon. Finally got the manager over, and got the bill reduced to $28.00 NOT IMPRESSED. Will never go back there again. Oh and it took over 40 minutes to get a refill of water.
I was travelling from Kelowna and was looking for some vegetarian food. Went to this location and the person named Jarnail was super quick and helpful in offering advice for good food. He went far and beyond to make our experience better.
Atmosphere: 5
Food: 5
Service: 5
Manvi Gupta
Amazing breakfast and service as always!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Lumber Jack Daniels
Holly Lewis
The food was great and Debs was a superb server! We are definitely coming back.
So ..Dennys on tranquille kamloops...boy you need to do better. Total time was over 50 minutes . Birthday burger for my daughter..3 burgers and fries. Drive home 4 minutes if that . Upon opening food containers ...cheap order of fries x3. Fries cold ..had to microwave them .
Burgers x3 also cold . Waitress totally ignored me ..she had 6 tables already served I may add . Overall ..don't do evening take out . Not impressed at over 65.00
Part 2...my review was answered by Rob . I was already planning on a stop in to just inform a manager. He was patient ,understanding , and made it right . Traditionally the food and service has always been good . I'm sure going forward it will be better for the evening service. Ty for the
prompt attention . Well done.
Atmosphere: 1
Food: 1
Service: 1
Food was good for a less expensive, casual meal. Although the service was fantastic
Atmosphere: 4
Food: 3
Service: 4
It was my birthday meal everything was perfect except they should change the value of your birthday meal as it only happens once a year not much y can order that is the same price as grand slam
Atmosphere: 3
Food: 4
Service: 5
I was very disappointed that Dennys, which in my past experiences has been very willing to make adjustments for me as a vegetarian. Usually restaurant are happy to trade out their sausage and bacon for a cheaper product like eggs, hasbrowns, toast etc. As it saves them money. However this Dennys refused to allow me to do this and insisted that I pay nearly $2 extra for hashbrowns and eggs as a substitute for the much more expensive meat. In a world that is working towards being more accommodating to various diets, I was shocked at the blatant refusal to be reasonable as they would have already made more profit granting my request than if they had served me meat.
Vegetarian options: Almost none and if you try to modify a dish with meat they will charge you extra.
Dietary restrictions: Better hope you're not vegetarian-or vegan for that matter.
Atmosphere: 1
Food: 1
Service: 1
Yesterday I was also their I saw custome was done eating all the steak and server still offer new steak so Manager was taking with Customer if she informed the server if her steak was not cook properly because she alreadyfinishedall her steak and after she done eating she still refused to pay . Manager giving her discount but she said I am not paying anything that's it . I never heard anything else.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Omelette
Brought our grandkids and they said it was one of their favorite restaurants ☺️ they each ate from the kids menu and I had gluten free dinner. The service was fast and friendly and food was very good.
Dietary restrictions: Gluten free options
Kid-friendliness: Kids menu is suited to kids likes and has fun activities.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Strips, Mozzarella Cheese Sticks, Onion Rings
Feedback on Supervisor Behavior
I’d like to bring the owner’s attention on an incident involving your shift supervisor, Jernail/Jenail/Jenale, during our visit on a Sunday at 3:30 PM. We observed your staff member, Dhruv, working diligently to serve multiple tables alone. After a customer complained about her dish, Dhruv handled the situation professionally, offering solutions.
HOWEVER , we were taken aback when the supervisor responded rudely to Dhruv in front of all the customers, using mean language.
Regardless of the circumstances, no employee should be treated that way, and such feedback should be delivered privately and respectfully.
This kind of behavior creates a negative atmosphere, which is not what we expect. I commend Dhruv for maintaining his professionalism and composure throughout the ordeal and still serving customers with a pleasant smile.
I encourage you to address this matter and establish clearer boundaries for employee interactions. Thank you.
Atmosphere: 1
Food: 3
Service: 5
Horrible service , forgot a meal and then brought it out incorrectly manager should be fired
Atmosphere: 1
Food: 1
Service: 1
Service was appropriate for how busy it was. 'Food' came in a suitable amount of time. Food appearance was boring and hashbrown portion was ridiculously small. Food lacked flavour. Sausages appeared to have come out of a steamer and not appealing. Scrambled eggs were cold and appeared pre made. We will never go back. Feel bad for our server who was very professional, efficient and friendly.
Atmosphere: 4
Food: 1
Service: 4
I will never eat here again.
Ordered a lumberjack slam. It took over 35 minutes. Then they forgot the hasbrowns and ham. Another 5 minutes and the hashbrowns arrived and the ham never came. Then for the one breakfast I got a bill of $40.00. Seems they decided to charge extra for the toast ., hashbrowns and bacon.
Finally got the manager over, and got the bill reduced to $28.00 NOT IMPRESSED. Will never go back there again.
Oh and it took over 40 minutes to get a refill of water.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The lady packing food is being quite unkind.
Atmosphere: 1
Food: 5
Service: 1
Food and service was excellent
Atmosphere: 5
Food: 5
Service: 5
I was travelling from Kelowna and was looking for some vegetarian food. Went to this location and the person named Jarnail was super quick and helpful in offering advice for good food. He went far and beyond to make our experience better.
Atmosphere: 5
Food: 5
Service: 5
Amazing breakfast and service as always!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Lumber Jack Daniels
The food was great and Debs was a superb server! We are definitely coming back.
Atmosphere: 5
Food: 5
Service: 5
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