Shark Club Sports Bar & Grill

Overall, tonight was a dissapointing experience and I don't believe that we'll be back anytime soon.
Our poutine came out cold, and they forgot the beef. When they did bring out the beef, it too was cold.
I asked for a chicken burger with lettuce subbed for the bun. It proceeded to come out with a bun. I mentioned that I asked for the substitution, they apologized and took it back inside.
By the time my burger arrived in a bed of lettuce, it too was cold and void of any tzatziki. Why? Because they just scraped it off the bun.
No asking if the customer is celiac or had dietary restrictions.
There's a breakdown somewhere in this establishment and I believe it has to do with the wait staff. There was no urgency or hospitality in the way the waitresses moved, they took orders and brought food out at their own pace. These young waitresses don't value their customers experience enough to be prompt and efficient.

Atmosphere: 1

Food: 1

Service: 1

From travelling through USA over the past month, then arriving in Canada a few weeks ago, there was a significant difference in the friendliness with Canadian people. Arriving in Kamloops last night from the Rocky Mountaineer Train, Alysha was our host for dinner. What an incredible lady, nothing was too much trouble, she was very attentive, her friendliness was a breath of fresh air. She is an asset to your team. Thank you so much Alysha from Alex and Linda from Australia 🦘.

Atmosphere: 5

Food: 5

Service: 5

The vegetarian dish was amazing. Nice staff.

Atmosphere: 5

Food: 5

Service: 5

I ordered streak frites, fries and Caesar salad, and the entire meal was subpar. The fries had a stale taste like it was fried in old oil, and the salad seemed to come straight from a salad kit. Drinks and appetizers were decent enough.

Atmosphere: 3

Food: 1

Service: 2

First time I’ve ever been disappointed by a salad in a restaurant. The Tex max salad was basically 1000 island dressing with a smattering of corn, beans, and a hint of avocado smeared on the haphazardly chopped lettuce. Literally trash. If I owned or worked in the kitchen of this restaurant, I would be truly embarrassed at the quality of food being served. Zero care into the flavours or presentation. And somehow, the service was as bad as the food. Will not return to any Shark.

Atmosphere: 2

Food: 1

Service: 1

Horrendous service. Server forgot to take one of our orders and we ended up waiting over an hour for basic food. When food arrived, we were all disappointed. Almost nobody else in the restaurant… and there’s a reason!

Atmosphere: 2

Food: 1

Service: 1

We both had the spagetti and meatballs. Honestly it was terrible. Bland despite having what sounded like delicious ingredients. The value also, terrible. Won't be back

Asked for a to go iced tea and everywhere else had closed. They had my fav iced tea. Server was also pretty :) felt i acted a little awkwardly but thats okay. Price was superb. 10/10

Atmosphere: 5

Food: 5

Service: 5

It's a bit busy and loud, but it's always a good time, and the service is great.

Atmosphere: 3

Food: 4

Service: 4

The food was good, the drinks were cold. All in all Shark club did not disappoint... unlike the Oilers.

Atmosphere: 5

Food: 5

Service: 5

Good food! Fun place and lots of drinks to choose from. Friendly and attentive servers too.

Atmosphere: 5

Food: 5

Service: 5

Everything was good until we moved to the outside patio after the hockey game. The smell of gas fumes from the unlit fire tables was overwhelming. When we mentioned it to the waitress, she seemed fully aware and it had been brought the management's attention in the past. Something is not right. You should never smell fumes like that, it needs to be fixed ASAP or turn the gas off. Although it was a nice night, we had to move back inside.

Atmosphere: 1

Food: 4

Service: 4

I'm sitting here right now for lunch. There's one server on. Been here 20 min and nobody has taken our order. They can't figure out how to change the game channels. Not coming back.

Atmosphere: 1

Food: 2

Service: 1

The food and all staff are the best in town warm welcomes everytime. Definitely a fav spot to hit anytime of the week. TVs everywhere you look which is awesome to check out sports. Free parking when you scan the code in side 👌👌👌huge menu to choose from 🤤🤤🤤

Atmosphere: 5

Food: 5

Service: 5

Liberty was amazing. Super funny and attentive. She was our second server of the night. I can't remember our first servers name, she was really great too. 2 of the nicest servers I've ever had. Sometimes as a non drinker I experience a lower level of service ( which I understand) but that was not the case here. I was offered fun mocktails that were delicious, and we felt special and taken care all the way through. Food was great too! Will definitely return for hockey and fights!!!