The crust is amazing when you ask them to cook for 5 extra minutes.
Atmosphere: 4
Food: 5
Service: 5
Natasha K
Honestly if I could give zero stars I would. For preference, this review isn’t just about this Pizza Hut location but also directed to Pizza Hut Canada.I ordered a sizeable order from the hut via the mobile app. My order arrived as expected but 1 of the 3 pizzas was made incorrectly - a shame to as it was for a vegetarian. The pizza ordered was a Beyond Italian Sausage Flatbread pizza with added Feta. The pizza that arrived was filled with regular sausage slices, pepperoni and crumbles of meat and zero feta. I tried calling the Pizza Hut location a number of times to see if they could kindly correct the order, however I was only met with a phone that rang and rang until it pushes you to the main Pizza Hut customer service line.After attempting to reach the location I decided to call customer services to see if they could provide any assistance. The customer service rep was kind and tried to call the location but also couldn’t get through and said to try calling at a later time when it’s less busy. They also told me that they wouldn’t be able to assist as online order HAVE to be handled by the location the app pushes you too.Between 6:15 pm to 9:30 pm I have tried calling the location and have gotten ZERO response - just a never ending ringing.I tried calling the main Pizza Hut customer service line one last time to see if they could provide ANY assistance but I was told that there was NOTHING they could do - basically a corporate scripted ‘yup no’. They said to complain I’d have to go through online channels - NO ONE WILL SPEAK TO YOU.Just went to their website and the portal used to launch a complaint isn’t working either.To make matter worse, this Pizza Hut location seems to have this consistent problem (based off the Google Reviews — some have had it worse) and Pizza Hut corporate doesn't seem to care enough about their brand to do anything about it.If you have a choice avoid this location. To Pizza Hut Canada - do better, be better - cutting of avenues to communication is a very poor choice.
Food: 1
Service: 1
Selena Crossland
If you order boneless chicken bites with sauce, expect them to come dry, very dry with barely any sauce on them at all. This location is not very good.
Atmosphere: 3
Food: 3
Service: 1
Beau Benedictson
Worse customer service in the lower mainland, I was half way through my order then they just hung up. Left me think that they obviously didn’t get my order, so I just ordered from another pizza place to find out they did in fact make my half make my half made order and we’re trying to charge me for it ?♂️
Atmosphere: 1
Food: 1
Service: 1
Jenny
Pizza Hut consistently delivers an outstanding experience with their delicious variety of pizzas. Their crust, always cooked to perfection, offers a delightful crunch and chewiness, complemented by a rich and flavorful sauce. The toppings are fresh and generously portioned, ensuring each bite is packed with flavor. Their menu variety caters to all tastes, from classic pepperoni to more adventurous options. The ambiance of their restaurants is warm and inviting, perfect for family dinners or hanging out with friends. Moreover, their customer service is top-notch, with staff members who are friendly and attentive. Pizza Hut's commitment to quality and customer satisfaction makes it a go-to spot for pizza lovers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Lover's
Douglas Freer
Won't deliver 10km away.
Atmosphere: 1
Food: 1
Service: 1
Kolby Platz
Can’t even be on time for the times they set an hour away from pick up. Ridiculous.
Why dose this location never answer the phone? We placed our order over an hour and half ago, called the stupid call centre thing 4 times to get transferred to the store (numbers not available online) all 4 times after the call centre people transferred us to the store line, the phone just rang until the call was declined BY THE STORE. I just want to know where my food is.UPDATE: we never received our order and ended up ordering food from a completely different restaurant. Absolutely ridiculous.
Atmosphere: 1
Food: 4
Service: 5
Nic DeCook
Terrible location. Cant answer a phone for the life of them. Have been waiting over 1:45, i almost want to drive there myself to see whats going on. After seeing they clearly dont know how to make a pizza from the other reviews, i almost think they dont know how to answer a phone or make a delivery within a professionally timely manner. I do not recommend ordering from this store.
Service: 1
Jesse cote
The on going theme seems to be that this franchise owner consistently puts less then the minimum amount of cheese required to be considered a pizza, based on the same repeated complaints In these reviews over a long period of time , it’s safe to say that this franchise owner trains there staff to intentionally rob there customers and ignore set standards put in place by the Pizza Hut corporationThe Pizza Hut corporate office has clearly been negligent in enforcing set standards put forth by the Pizza Hut and or, colluding with the franchise owner in order to save money
Atmosphere: 3
Food: 1
Service: 2
maddie
They gave my friend with a gluten allergy a non gluten free pizza because they "ran out of gluten free crust". What's worse is that they didn't even bother to tell us about it. No okay!!
Food: 1
Service: 1
Pumpkin Eater
I ordered 3 original pizzas and they came thin crust. Burnt. Extremely hard. Was not pleasant to eat at all.
Great service by the staff
Js love it?
Atmosphere: 5
Food: 5
Service: 5
Delivery, food
Food: 4
The crust is amazing when you ask them to cook for 5 extra minutes.
Atmosphere: 4
Food: 5
Service: 5
Honestly if I could give zero stars I would. For preference, this review isn’t just about this Pizza Hut location but also directed to Pizza Hut Canada.I ordered a sizeable order from the hut via the mobile app. My order arrived as expected but 1 of the 3 pizzas was made incorrectly - a shame to as it was for a vegetarian. The pizza ordered was a Beyond Italian Sausage Flatbread pizza with added Feta. The pizza that arrived was filled with regular sausage slices, pepperoni and crumbles of meat and zero feta. I tried calling the Pizza Hut location a number of times to see if they could kindly correct the order, however I was only met with a phone that rang and rang until it pushes you to the main Pizza Hut customer service line.After attempting to reach the location I decided to call customer services to see if they could provide any assistance. The customer service rep was kind and tried to call the location but also couldn’t get through and said to try calling at a later time when it’s less busy. They also told me that they wouldn’t be able to assist as online order HAVE to be handled by the location the app pushes you too.Between 6:15 pm to 9:30 pm I have tried calling the location and have gotten ZERO response - just a never ending ringing.I tried calling the main Pizza Hut customer service line one last time to see if they could provide ANY assistance but I was told that there was NOTHING they could do - basically a corporate scripted ‘yup no’. They said to complain I’d have to go through online channels - NO ONE WILL SPEAK TO YOU.Just went to their website and the portal used to launch a complaint isn’t working either.To make matter worse, this Pizza Hut location seems to have this consistent problem (based off the Google Reviews — some have had it worse) and Pizza Hut corporate doesn't seem to care enough about their brand to do anything about it.If you have a choice avoid this location. To Pizza Hut Canada - do better, be better - cutting of avenues to communication is a very poor choice.
Food: 1
Service: 1
If you order boneless chicken bites with sauce, expect them to come dry, very dry with barely any sauce on them at all. This location is not very good.
Atmosphere: 3
Food: 3
Service: 1
Worse customer service in the lower mainland, I was half way through my order then they just hung up. Left me think that they obviously didn’t get my order, so I just ordered from another pizza place to find out they did in fact make my half make my half made order and we’re trying to charge me for it ?♂️
Atmosphere: 1
Food: 1
Service: 1
Pizza Hut consistently delivers an outstanding experience with their delicious variety of pizzas. Their crust, always cooked to perfection, offers a delightful crunch and chewiness, complemented by a rich and flavorful sauce. The toppings are fresh and generously portioned, ensuring each bite is packed with flavor. Their menu variety caters to all tastes, from classic pepperoni to more adventurous options. The ambiance of their restaurants is warm and inviting, perfect for family dinners or hanging out with friends. Moreover, their customer service is top-notch, with staff members who are friendly and attentive. Pizza Hut's commitment to quality and customer satisfaction makes it a go-to spot for pizza lovers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Lover's
Won't deliver 10km away.
Atmosphere: 1
Food: 1
Service: 1
Can’t even be on time for the times they set an hour away from pick up. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Why dose this location never answer the phone? We placed our order over an hour and half ago, called the stupid call centre thing 4 times to get transferred to the store (numbers not available online) all 4 times after the call centre people transferred us to the store line, the phone just rang until the call was declined BY THE STORE. I just want to know where my food is.UPDATE: we never received our order and ended up ordering food from a completely different restaurant. Absolutely ridiculous.
Atmosphere: 1
Food: 4
Service: 5
Terrible location. Cant answer a phone for the life of them. Have been waiting over 1:45, i almost want to drive there myself to see whats going on. After seeing they clearly dont know how to make a pizza from the other reviews, i almost think they dont know how to answer a phone or make a delivery within a professionally timely manner. I do not recommend ordering from this store.
Service: 1
The on going theme seems to be that this franchise owner consistently puts less then the minimum amount of cheese required to be considered a pizza, based on the same repeated complaints In these reviews over a long period of time , it’s safe to say that this franchise owner trains there staff to intentionally rob there customers and ignore set standards put in place by the Pizza Hut corporationThe Pizza Hut corporate office has clearly been negligent in enforcing set standards put forth by the Pizza Hut and or, colluding with the franchise owner in order to save money
Atmosphere: 3
Food: 1
Service: 2
They gave my friend with a gluten allergy a non gluten free pizza because they "ran out of gluten free crust". What's worse is that they didn't even bother to tell us about it. No okay!!
Food: 1
Service: 1
I ordered 3 original pizzas and they came thin crust. Burnt. Extremely hard. Was not pleasant to eat at all.
Atmosphere: 2
Food: 1
Service: 4