Starbucks

The workers are super nice, but it always takes so long to get your items. If you have 30 minutes to waste order from here.

Atmosphere: 2

Food: 4

Service: 2

I came in today to redeem my boyfriend’s birthday reward through the Starbucks app, but since he recently switched phones, the offer wasn’t showing up. I explained that this is a long-time active account and likely a technical issue, not a new signup.

The barista told me the app needs to be used for two weeks for the reward to activate and also implied that I may have created a new account just to receive a free drink, which was uncomfortable and unfair. I ended up paying for the drink anyway.

I understand policies are in place, but I would have appreciated a more respectful approach rather than assumptions. Please go over this with your employees. This happened on Feb 14th, 2026 at around 7:20pm

Service: 1

Fast service and good coffee. Sofia took my order and was very attentive and talkative. She made the atmosphere feel very welcoming. Just don’t that kind of good service these days. 10/10

Atmosphere: 5

Food: 5

Service: 5

Always a poor experience.Staff gossiping instead of working and poor work flow because of this. Just a culture of poor customer service. Won’t be back.

Atmosphere: 3

Food: 3

Service: 1

Want to give a shout out to Westgate Starbucks for the amazing service
My favourite baristas are Teresa and Ashleigh.
They are very friendly and welcoming with an amazing sense of humour.
I only go to the Westgate location during the times these 2 are working

Atmosphere: 5

Food: 5

Service: 5

Teresa & Ashleigh the only reason we come to this location. Phenomenal service!! 10/10 recommend

Service: 5

Been to Starbucks locations in the TriCities, Vancouver and the lower mainland area and this location is always so busy when I come in. Witnessed rude customers treating staff badly yet the staff have a smile on their faces and continue to be friendly and professional. Seriously, if they are busy and you dont have time to wait, dont order go somewhere else. Otherwise wait & be kind! The staff here works hard & are awesome.

Atmosphere: 5

Food: 5

Service: 5

Drinks tasted bad.

Atmosphere: 2

Food: 1

Service: 1

I love this Starbucks! All of the staff are so friendly and the cafe is large enough I can sit and enjoy my coffee.

Atmosphere: 5

Food: 5

Service: 5

I had a very early morning work shift which is not normal for me. I went to this Starbucks and Sage and Ashleigh absolutely made my morning 🙂 they were so kind and made us smile. Thank you!

Food and coffee is what you'd expect for a Starbucks. The staff however seem to think it's acceptable to make people wait more than 30 minutes to get two pieces of coffee cake.
The layout results in a large number of people crowded together in front of the bathrooms; boxes stacked in the way don't help with the limited space.

Atmosphere: 2

Food: 4

Service: 1

Not sure what this is but I am seriously grossed out... on a Belgian waffle. Thats a once in awhile treat ruined 😪

Atmosphere: 1

Food: 1

Service: 1

amazing staff and amazing beverages 🙌

Atmosphere: 5

Food: 5

Service: 5

What’s the point of mobile orders if they can’t have the orders ready? Everytime I have ordered I’m waiting minimum 10 minutes past their estimated time

Atmosphere: 1

Food: 1

Service: 1

I frequently go to Starbucks, probably 2-3 times per week. Regardless of whether it is busy or not, I am waiting 10-15 mins for 1-2 drinks very consistently!
Tonight I visited; there was no line which was great. Still waited 10 mins for 2 drinks! -- The barista had zero sense of urgency behind what she was doing. Will do what I can to avoid this location in the future which is unfortunate as it is very close to places I bring my kids weekly for activities, grocery shop, etc.